Hoteles con encanto en Adelaida

«We are a family of 5 and we booked 3 rooms for 3 nights. The hotel did not give us rooms on the same floor. They said they had no idea that we were traveling together as I did not tell them we were traveling together. I answered the reservation of the 3 rooms was made under ONE booking, does it tell you we are traveling together or I was just booking the other 2 rooms for strangers .....The receptionist was speechless then, but nothing she could do as the hotel was fully booked she said. We showed up after the check in time of 2pm, but one of the rooms was not cleaned up yet and hence not ready, the other room had AC problem and also not ready. We spent 30 minutes in the reception trying to check in.... The room was noisy, after midnight bid noise came from the main door and toilet area basically every hour, waking us up in the middle of the night a few times. First I thought it was someone banging at the door, or a cleaner cleaning in the lift lobby. I opened the door but found nobody. The noise was consistent for the whole 3 nights. Other than the above, the hotel is well located and the price is reasonable. The staff at the reception are basically nice and helpful.»