Usuario invitado
29 de agosto de 2023
Firstly, the staff are excellent, Laura was welcoming from the moment we arrived, and the same for the other gentleman ( forgot his name sorry) but also first class, I hope management read this as their staff are 5* and if the same was to be said about the overall hotel, then it would have been 5* + all the way, but these are the reasons why overall 3*. We had room 8, top floor of the building and note: there are approx 50+ steps on the way up ( please also note : no lift ) a strange room to accommodate 4 people. The entrance to the room as you open the door you have a sofa bed with a tv on the wall, electric fire and mobile air conditioner, with a table for making tea/coffee. Not sure this area is suitable for 4 adults to sit there and watch TV. Off the room is the Bathroom, very spacious but unfortunately the shower did not work. The finishes to the door frames ( see photos's ) were not finished to boutique standards or any sort of standard really, architrave around doors missing or just felt that someone decided that's enough, lets move on, that will do, and the same with the paint work. This was the same for the bedrooms as you will see in the photos. Scuff marks and bedroom doors not closing properly, they would rattle or you would have to jam them shut, the Magnet trade sticker is still on the inside first bedroom door as you open it?. the access to the car park at the rear is very tight, especially if you have a large family car, just be careful. We stayed for 1 night and overall the price was very reasonable for 4 adults. Continental breakfast in the morning was included and if you wanted a full English there was a charge of £13 extra per person. Overall the hotel needs some love and money spent to bring it to a higher standard. Also have to mention - in the front room / bar area above the front window you can see damp coming through, the paint is coming off the wall. Would I stay here again, possibly, but that's mainly because of the staff. I'm sure the management / owners know what they have to do to bring it to a recommended Boutique standard and when they do that, I'm sure they will have a successful hotel that will bring repeat business, until then, I will probably look elsewhere but congratulations on having two outstanding members of staff and I hope you retain them and recognize their customer service skills. I have attached photos of menus, spa prices, bar prices etc. I'm also positive that even at this standard it beats most B&B's in Blackpool and I accept some of the high praise it receives in the reviews and rightly so. Please take this as positive comments and I would love to see future reviews where these comments have been used to make those changes. Thank you
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