New Berlin

I had a wonderful stay at the hotel and highly recommend it. The room was nice and modern with thoughtful extra touches. Service was excellent, always friendly and helpful. They handled special requests efficiently and gracefully, making the extra effort with a smile on several occasions. Only ate breakfast but the coffee was excellent and the breakfast was really nice with waited service with some healthy options. The neighborhood was charming, felt very safe and had some nice local restaurants to choose from.

The staff was beyond helpful and friendly. This is typical of German hotels and the culture. They really go out of their way to help, without discrimination. The rooms are not that big, but they are super clean, comfy and have balconies.

Friendly check-in, comfortable and clean room, good coffee in the restaurant downstairs. They even fixed a minor issue with the bathroom sink over a holiday after I reported it, even though I said it wasn't urgent.

Stayed for 6 nights. Room is a decent size, and generally the hotel is clean. You can get the M5 or M6 tram about a 5 minute walk away, which takes you straight to Alexanderplatz. A massive problem was the blaring sirens and traffic noise you’d hear in the room all day and night. 4 large windows so it’s a lot of glass windows/doors. Really nice and bright for the room but very noisy so I highly recommend earplugs if you stay here. The room air con wasn’t working properly, and we couldn’t figure out how to use it. Reception can control it but as it wasn’t workin, it was pretty pointless. So a hot room all night and no chance of opening the windows due to the noise outside meant a bit of a comfortable stay. They did provide a fan however, so that was certainly useful. Reception aren’t very clued up with general tourist queries and local knowledge. You’re better off using Google and finding recommendations yourself. We didn’t have breakfast included in our stay but decided to try it one morning. Every item on the menu is €15, including a basic bowl of porridge- which is ridiculous. Other things such as a full English is also the same price but it’s probably more justifiable. I ordered the full English without any meat, confirmed I was a vegetarian only. Unfortunately, toast had a slice of ham covered with cheese and eggs so I had to return and lost my appetite to order something else. I believe this was just an honest mistake, which can happen with anything. Coffee wasn’t great. I recommend a nearby cafe, Frau Honig, which had an excellent flat white and delicious breakfast. The bed/mattress itself (twin room, single bed x 2) wasn’t that comfortable and neither were the pillows. Beds were also not large single beds. Sauna was great, there were loungers inside and on the balcony which was very private. Towels and slippers in abundance, plus cold drinking water. Great to be able to relax every evening and it was very quiet. It’s just a sauna, no other spa facilities. This isn’t a local German sauna, but one for tourists so I would strongly advise against going commando. There is a Netto and Rewe supermarket close by which are very quick to walk to. The street lighting isn’t great walking up to the hotel from Rewe after sunset, so be wary. Unfortunately the lift wasn’t working practically every day; it was getting fixed daily so out of use at some point or other. Had to use the staircase maybe 4 or 5 times during the whole stay, so not ideal walking up to the 3rd or 6th floor for sauna! Especially for elderly visitors. Asked for a sewing kit as I needed some thread, which reception said they don’t have or provide. Later found a kit in the bathroom; quite lazy and unprofessional not to know something like this. Average hotel all in all but some things are great like sauna and location. I though the carpet was pretty cool, and loved the huge windows (altho the noise was deafening!) Gowns and slippers provided for sauna.

Upon check in I was told that the Air Conditioning was not working but they had placed a fan in the room. Staff were polite but were not very forthcoming with information i.e tram service, local attractions etc all they wanted to do was "sell" me breakfast each morning as I had booked on a room only rate. Bedroom was very dark but clean and comfortable, serviced daily Did not use bar or restaurant as there are plenty of other options nearby. Overall, it served it's purpose for the weekend as I was visiting friends in the area but would probably book somewhere "cheaper" in future as all I wanted was somewhere to sleep each evening.

Comfy beds and pillows. Very clean. Staff helpful. Central for my stay.

Worst hotel I’ve ever stayed at. I stayed here for one night to get sleep before leaving at 3.15am to get a flight. It was supposed to be purely for sleep between two days of business meetings. I checked in, the lady on reception insisted on knowing where I work. No idea why that’s their business??? Air conditioning didn’t work. The room was 27C and there was no way to cool it down. I went to reception and the lady seemed un bothered and just said ‘o yea the air conditioning doesn’t work in some of the rooms’. That’s not really ok. I opened the window and it was ok to a busy main road with cars, trams, sirens etc so no sleep. No problem. I’ll just iron my shirt and try and sleep. The room didn’t even have an iron. I called reception and asked for one and the lady brought an iron to my room. I asked if there was an ironing board to go with it and she said there wasn’t as they were all being used. So I’m summary, I stayed here for a business trip, had to iron my shirt kneeling down on the floor using their chair as an ironing board and they didn’t have the advertised air conditioning so I was roasting and couldn’t sleep. Worst stay ever. They shouldn’t advertise air conditioning on their website if they don’t have it. I would have stayed somewhere else. I went to look at the sauna which was grubby and dirty so unsurprisingly no one was using it. The city itself isn’t worth visiting if you’re going for personal reasons. Every single available surface is covered in graffiti, and there seems to be an attitude of firstly vandalism but then also not doing anything to clear it up from either the locals or the council.

Very friendly staff, good facilities and clean room. The location is close to the city center. I recommend it.