Hoteles de playa en Broadbeach

I stayed at Sofitel Gold Coast Broadbeach from 24 to 27 July. On the evening of 25 July, while applying body lotion as part of my normal daily routine, I noticed several small marks on my shoulder and upper inner thigh/groin area that appeared to be possible insect bites. I apply body lotion every day and am certain these marks were not present on the evening of 24 July after check-in. It was winter on the Gold Coast, and on 25 July I spent most of the day inside a shopping centre, wearing long sleeves and long trousers outdoors. I cannot say with certainty where the marks came from, but later that evening I also saw insects in the room and immediately reported the matter to the hotel. I did not want to remain in that room. I repeatedly tried to contact Trip.com because, based on previous experience, they have helped arrange alternative accommodation when hotel problems occur. Unfortunately, I could not reach Trip.com that night. The hotel told me it was fully booked and offered only two options: move to a room without air conditioning or remain in the same room after it had been cleaned. As it was late, I was overseas, and I had no practical alternative, I reluctantly accepted the temporary arrangement. That same evening, the hotel told me that I would be upgraded to another room the following day and that breakfasts on 26 and 27 July would be complimentary. Before accepting, I asked what would happen if the marks became worse. The staff did not make any promise regarding my physical condition or responsibility. They simply explained that the cleaning, room upgrade and breakfasts were “extra” goodwill gestures. I accepted based on that explanation and because I had no realistic alternative that night. The staff who initially handled my complaint were polite, professional and genuinely tried to help. My main disappointment was the hotel’s internal communication. For clarity, I paid for breakfast on 25 July myself. The hotel promised complimentary breakfasts only for 26 and 27 July, and I did not even have breakfast on 26 July. Despite this, I had to explain the same arrangement three times: 1. When collecting the key for the upgraded room on 26 July, the front desk initially said breakfast was not included. 2. On the morning of 27 July, the restaurant reception again said I needed to pay. 3. At check-out on 27 July, the front desk attempted to charge me for three breakfasts. The charges were eventually removed, but only after I explained the situation again. My criticism is not directed at individual employees, as everyone I dealt with was polite and willing to help. The real issue was the lack of communication between the department handling my complaint, the front desk and the restaurant. The location is excellent and the staff attitude was generally good, but discovering possible insect bites and insects in the room was already stressful. Having to repeat the same issue three times because the hotel’s own goodwill arrangement had not been communicated internally made the experience even more disappointing. I hope the hotel improves its room hygiene, complaint-handling procedures and communication between departments.

Our experience was good. The apartments are well organised and no lengthy check-in process like other places. A bit surprised after paying the amount due weeks before and then being requested for another $500 prior to checking in otherwise the booking can't be guaranteed. Most people take American Express in the accommodation industry and this was also a surprise. Apart from that it was a very pleasant state and we will book it again if we get a good deal.

I had a very disappointing experience with this hotel. I accidentally booked a same-night reservation because I was comparing room types in a new tab and forgot to change the dates. I realised the mistake immediately, submitted a cancellation request, and even called the hotel that evening to let them know I wouldn’t be arriving so they could release the room to other guests. Despite this, I was charged the next day. When I called again, the manager said their policy requires 24 hours’ notice and claimed they “could not use the room for other reservations,” even though I had informed them the night before. I have stayed in many hotels, and this is honestly one of the least flexible experiences I have come across. Very disappointing customer service and not understanding at all.

The apartment is near the beach, we enjoy with the beach and the clean and comfortable environment, walk 1min to the beach and 20mins to food place

El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad El personal de recepción fue amable y útil con cualquier pregunta. No puedo esperar a visitar otra vez

We enjoyed our stay at the Aria apartment. It's in a Great Location with a great view; however, the noise of the large bins being collected in the street each morning at 6:30 a.m did spoil our sleep-ins. The most disappointing factor was the smell of the bathroom towels. I suggest a note to the company about laundering the towels.

Grande estadía y gran ubicación. Me encantó la zona de piscina con el bufete caliente, piscina interior y exterior y sauna. Fue muy relajado en nuestro aniversario. El hotel es un poco citado, pero todavía era muy agradable

Siempre es un lugar fantástico para venir. El personal es amable, los residentes son amables y las vistas y las habitaciones son muy agradables y acogedoras. La piscina cubierta también es una ventaja. He estado aquí antes y nunca me decepciona volver. Definitivamente es mi lugar al que ir.

The actual place once we got settled was pretty good. The only issue that we really had was that the kitchenette was not clean enough. There were little tiny bug/ants that came out onto the counters every morning, or whenever we’d leave the counter unattended for a while. The utensils in the kitchen weren’t cleaned properly and we had to use boiling water to clean everything before using them. When we arrived we had to wait for the room to be finished, which we didn’t mind at all it was only a 10 min wait, but they had sprayed this air refresher so much that when we went inside we couldn’t get the smell out for an hour or two even w the balcony door open and the fans running. Other than that the bed, air conditioning, TV and rest of the amenities were good. The location was just perfect and super close to the beach. And the staff were very friendly.

No solo q nunca respondieron un chat ni mal para el ch in tardío. Si bien tenía que llegar bien en el horario para prevenir pq me gusta.. q paso ? Demora del avión. A eso sumale obras que están haciendo en el tram en GC Por suerte llegué a horario pero nunca respondieron. Luego dejaron muy pocas cosas de papel ; jabón. Les pedí que me dejen más en la puerta. No que hicieron entraron !!!!! Las 3 veces q tuve q ir a recepción son dos chinos sin ganas de trabajar. Te tenían ahí esperando y ellos hablando por teléfono lo más bien y se notaba q no eran llamadas de clientes. Después otro chinito limpiando no se que cosa con cosa con una máquina super ruidosa desde temprano También hay obras enfrente y no estaba aclarado