Staybridge Suites Orlando at Seaworld

This place is the most unhelpful and disgusting place going. Staff are exceptionally rude and I wouldn't let a dog stay here let alone my family. Greeted by what I can only describe as a grumpy teenager whom with every question we asked about the answer was dont know ask the manager in the morning. Despite 4 separate emails of which non were answered and virgin holidays requesting it we went to our room and there was no cot. My mum went downstairs and was told by the grumpy teenager that this hotel don't provide cots! They then went into their storage unit and found the most accent cot, that had looked like it had been pulled off the ward of a mental asylum from the 50s and threw an old dirty smelly sheet and blanket in it and the expected my 2 year old daughter to sleep in it. We had been travelling for a total of 27 hours and then we had to stay up with my daughter as she was not able to sleep in the cage that was provided. The cot also looked like it had been eaten by wood lice or worse still rats. Hotel was dirty, bins overflowing with rubbish, dirty everywhere and certainly not a standard I would expected for a "Family hotel". Certainly won't be staying here again and thank god we were able to move to a much nicer, cleaner and friendlier hotel. Dont be fooled by the "good reviews".

what a truly amazing hotel,from the moment you walk into reception you know you have made a great choice,the staff are smilling friendley and welcoming ,the rooms a pottles and smell very clean and fresh the bedding was pristine, extremely comfy mattress and the pillows were very good quality , the studio was very large kitchen area was very good large fridge freezer american size microwave dishwasher coffee maker electric hob toaster all crockery and utensils provided, shower was very powerfull the towels plentyfull and very white and fluffy , the toileterys provided were good quality and in dispensers all dove products shampoo, conditioner, body lotion,hand soap, having been to orlando and greater florida areas over 45 times i can truly say this hotel is in the top of all the hotels i have stayed, the complimentry breakfast was very good good variety and sets you up for the day, the social evenings three times a week are fantastic and complimentery with snacks hot and cold soft drinks wine or beer thought this was really good and a lovely touch,the pool area is small but i and my husband never had a problem finding somewhere to relax in the sun the are around the staybridge suites is very pretty with good roads to all area there is a free shuttle to seaworld if you want a fantastic base to stay in orlando then i would highly reccomend these suites hopefully we will be back next time to stay here

We stayed here as we had stayed over a year ago and really enjoyed it and had a great time. This time we arrived late and the check in was a complete mess. I was told my credit card was declined. I had previously put a card on file, but not been able to provide it on check in, so couldn't use it. Then I was told I could have used it, but the details were cleared out. A manual transaction couldn't be set up, so I had to use a card that had lots of foreign charges. We weren't given any of the info on pool times, breakfast times and the social, except on the card with the keys. The room it self was fine and the girl on housekeeping was lovely, like a breath of fresh air. The breakfast was fine and when we finally knew there was a social, we went and found an assortment of food and drink. We had sorted out the check in with the morning staff, where is transpired no charge had been made to the card and the original card was used. We complained about the Receptionist at check in, after going down to complain about noise from the room next door, which could be clearly heard even the lift. We knew he was on speakerphone and advised the Receptionist. 5 minutes later, someone came to repair our phone. She had not listened to the problem. It was the same Receptionist as at check in. We saw the Manager and he said he would sort out the issues and give us some IHG points. When we checked out the bill still seemed to be wrong and no points had been added. It was only when I responded to the email asking for feedback that I was given the points and refunded £594.24 that I had been overcharged. All in all, despite Deo on Reception being excellent and the Housekeeping girl being like a breath of fresh air. We wouldn't stay here again, as our initial contact and check in was so messed up, it has put us off. There are lots of properties in the area to choose from and this needs to sort out it's act.

I have 2 weeks in here and missing 2 more counting this week. The Hotel is great so far, good Rooms, missing more cleaning service at rooms, they only come on Saturdays, they have all day Coffee but it's not always fresh during the day, a Girl Sabrina have a great guests attention, she is very kind and helpful, there's a Mr. Miguel Barreto, best attention from him, excelent food, great menus for dinners, there's FREE DINNER Mondays, Tuesdays and Wednesdays, Delicious Sangría made by him, Good Beers those 3 nights are the more enjoyable at the hotel, because of their attention, Miguel and Sabrina. The Breakfast is just OK, it's hot breakfast somedays but somedays very cold, they are missing variety at breakfast, always the same, same scrambles eggs with a Lot of water at the bottom, sometimes sausages or bacon with a lot of oil or water at the bottom too, bread that you can put in the toaster but there's no Waffles or Pancakes as shown in the pictures, so in that way very disappointed because we have a long stay. First week was ok, but now we don't take breakfast or just go down for coffee or get breakfast other place. The rest of the Hotel personal needs a lot, BUT A LOT, of training to treat guest, it just seems like the manager or the person or persons in charge just care about income and not guest comfort o a good or high quality service and food. You select the Hotel because of the pictures and comments before the pandimic but the reality is very different, and no Covid excuses because people is traveling, so as we spent our money we need quality and good attention back as this two persons that kindly has assisted us and assured a good image of this Hotel that have everything to be like a Marriot. We often look for Marriotts but this time we decided to try something new and more complete, that's what your selling, buts not what guests getting back. Anyways very happy and pleased with this 2 persons, Miguel Barreto and Sabrina from Front Desk. Forgot to metion there's FREE laundry, that's very nice but all the washing machines and dryers need maintenance and a guide somewhere in the room so guests can use them the right way because I have seen people using them wrong and then they are broken.