Usuario invitado
31 de julio de 2023
Myself and my husband have just come back from a 14 night stay at this wonderful hotel. From the moment we checked in - and it was late at night, due to our flight being delayed, the staff from front reception desk to bar staff, cleaners, entertainers all very welcoming. I suffered with sun poisoning the first week of our holiday, and after speaking with the manageress, Ele politely told us to go and see someone in the pharmacy next door, which doing so, providing me with medication to clear it up. Male gentleman- lovely man(sorry I didn’t get his name) always knew what room number we were when going in for our evening meal. Effim, (hope I spelt his name right) always a pleasure to talk too, again asking me how I & my husband were. The lovely Margarita too, very pleasant and again always asked how we were every day. We had a lovely sea view room on the 4th floor. The rooms cleaned every day and also on our last day (we booked a late check out room- well worth it, to chill and freshen up before our coach came to collect us. We did encounter 2 fire alarms, which thru no fault of hotel - guests smoking inside/on balcony of their room, which I may add this hotel is non smoking. The entertainments staff worked wonders with everyone, getting them to participate, if you didn’t want too, then it was fine. The bar staff work so hard, as does Ozzy Ele your staff are such a credit to you. We came here for the 1st time and we are definitely returning next year. The food is amazing and I even told the lady chef this. We only have 1 recommendation, some padded seats outside would be lovely, other than this no faults whatsoever. The beach is less than a 2 minute walk which is gorgeous if you want to escape the busy pool scene. Once again thank you Atlantica Santa Napa for a most enjoyable stay.
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