CozySuites at Showboat

The overall stay was good . The air B&b as was not stated verbally to us at time of reservation on Hotel .com Only later when speaking to cozy . The room floor and walls was very dirty and stained . Bed was comfortable and the bathroom was good except no shower head or water pressure . Show boat is a family place for water park no ****** very few restaurants and the pool paint was coming off in large quantity not swimable !

Cozy suites when calling customer should WARN NO ROOM SERVICES NO TOWEL AND LINEN REPLACEMENT.. CUSTOMER HAVE TO WASH IT THEMSELVES... WASHER DRYER AVAILABLE BUT HAVE TO PAY TO USE IT NO FREE PARKING 25/DAY ALL ONLINE ID VERIFICATIONS AND PAYMENTS THIS PAYMENT WAS DENIED BY BANK AND I HAVE TO CALL BANK TO RELEASE PAYMENT ONLY ALLOWED 3 PERSON IN THAT ROOM FOR EXTRA PERSON HAVE TO PAY EXTRA THIS COZYSUITES MAY BE OK IF GOING FOR MORE TGAN A WEEK

The hotel was good, but I didn’t like that I had to wait an hour to check in I arrived at 6:30pm and when I went inside to check in I was not in the system. I called the company I spoke with 3 representative and they said they will fix it. They send me an email with the room # after an hour and a half of waiting. Also, when I went to the room it wasn’t the room that I paid for. Horrible experience I will never reserve with them again.

The location is wonderful, despite the rooms leaving much to be desired. That being said- our room was listed as “sleeps 4” however, at 9am on the day we were to leave for the hotel, we were contacted by CozySuites to inform us we had booked too many people. (We booked 2 adults and 2 children for a room listed as sleeps 4). They informed us our room was actually for 3 people and we would need to pay extra for the extra person. After an hour back and forth, they dropped the issue, and were able to be refunded for the $25 a day parking for the inconvenience, as we were now late leaving. Then the airgarage parking system they use tried to charge us for an extra day of parking, this is still in the process of being resolved, they stopped communicating after I had sent written proof/screenshots that everything was paid in full. They will try and nickel and dime you, do not let them. They can and will give up regardless of what they tell you.

We were told parking was free, but then made to pay for parking upon arrival. We were there approximately 40 hours and asked to pay for 3 days of parking for 2 cars which would be $150. Completely ruined our weekend get away. Triggered a huge fight in our group. One person left. And wasted 2 hours on the phone trying to get help and got NONE! I'LL NEVER STAY AT COZY SUITES OR EVEN GO TO ATLANTIC CITY EVER AGAIN.

Comunication and responsibility with guest was the worst i had traveling in 20 years.

Horrible!!! No Front desk. Its for Showboat. They were rude. Gave us the wrong room and we opened door and someone in there!!!! No room service or sheet/towel service. Have to call a 800 number., Worst stay ever!!!

I have never in my 39 years of life had to jump through so many hoops just to reserve a hotel room. Be aware the process is wildly overkill. At some point I had to submit a copy of my drivers license and a selfie; I was genuinely concerned my identity would be stolen. My boss was paying and they wanted a selfie of him holding his card! If I wasn't on the hook for the $$, I would've canceled and paid the $200 to stay next door & not deal with all of it. For $400 for 3 nights, I feel like I don't have much room to speak up, but just a heads up... the best way to describe this room is beat. The coffee pot didn't work. I know they say they aren't related, but the Showboat staff were really unkind and seemed to indicate that dealing with CozySuites was a pain. The shower head might be the worst I've ever used in my life. The lighting in the bathroom was terrible - one of the bulbs next to the mirror was out; it was basically impossible to get ready in there.. The couch arms were broken. The bed frame is so cheap and at one point, the support pieces of wood under the mattress shifted, came off the rail, and I had to try to lift the mattress and put them back (they should absolutely be screwed in, at minimum). The mattress was reallllly worn in and used. Thankfully I spent minimal time in the room. If you don't mind a beat room and need cheap, then this is for you. Anything else, look elsewhere.