Holiday Inn Express & Suites Abilene

Cynthia was very accommodating re: check-in. Guests and staff were frustrated that electronic keys would not unlock doors consistently. Beth was very attentive in serving continental breakfast.

My husband and I regularly stay at Holiday Inn Express properties, all over, while traveling. We paid the usual premium price to do so. They have all gone straight down hill on the past few years. This location is no exception. The staff was very helpful. That’s the best I can say. The entire place is so poorly maintained that the owners should be embarrassed. The toilet was slowly leaking into the surrounding tile. It was rusted so must have been like that for a while. The door frame was covered in rust and mold. A lampshade was slashed in two places. The desk chairs cheap pleather had worn right through to the dirty fabric underneath. There is no place to charge you electrics unless you relish climbing behind the warped nightstand. The icing on the cake was the mattress. It was purchased during the 1980s. Think Ronald Reagan era. Sitting on it will leave your bum on top of the underlying slab that serves as a poor substitute for a box spring. The breakfast yielded a rock hard bagel, cold eggs and bad coffee. Since all the surrounding properties hold similar charms, for far less money, we will never be staying at Holiday Inn properties again. Since there were only three other cars, in the lot, it would appear that everyone else agrees.

Friendly staff. Breakfast was excellent. Room was on second floor way at the end away from the one elevator. Seemed odd there was no elevator either located centrally or another elevator. Room was clean.

The hotel is convenient to the highway, unfortunately it is in need of much updating. The carpet and furniture are worn and the door keys barely work.

Our bathroom was not very clean, the bathtub had a bunch of hair on top of the drain and there was some black mold on the ceiling and upper walls of the bathroom.

Said it had a jetted tub, I guess that's what I should have expected... Definitely not big enough for two but not bad. One person jetted tub might be better specified

For the price I paid, I would have expected a better place. A bit run down for what I would expect for a Holiday Inn.

Staff was super friendly and made you feel like home. Room was clean. Close to coffee shop and the main area of town. We enjoyed our stay and would stay again!

Clean, quiet and good location. The room was spacious and the bathroom had better lighting than some! Just a shower rather than tub/shower would be preferable for us.