Hoteles con gimnasio en Shandong, China

I found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests. The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la.

the rooms were very spacious and clean. Its location is very convenient with walking distance to the Metro station and many restaurants downstair. the only set back is its coffee makers not functioning most of the time. Breakfast is good

⭐️ Thank you to NICKY and KIMI. ⭐️ This was my first time booking a stay at the Westin Hotel. I didn't have high expectations, but thanks to the staff, it turned out to be a very good experience. At first, Nicky took great care of me during check-in and gave me a special gift and experience. Plus, Nicky is handsome. Haha. Kimi was also a great staff member to me during check-out. He gave me a teddy bear. ⭐️ Thank you to NICKY and KIMI. ⭐️

Location in quite area,lots of food restaurants close by, no noice of cars or other guests, metro station in 10 min walk with suitcase exit D, 3 stairs + 8 stairs, not exit A as you hve to cross road 4 lanes,breakfastbuffet,coffee nachine,meat with bones fried,boiled,scrambled eggs available, cakes too

Estamos en el día de nuestros cumpleaños. El hotel nos ha preparado la torta de cumpleaños con antelación, muy sorprendido, y la forma de toalla y la tarjeta de toalla pequeña colocada en la cama, muy cuidadoso, la suite es realmente grande a exagerado, debería ser dos habitaciones estándar unidas, añadiendo una sala de estar, La vista general de la Universidad de Shandong está fuera de la ventana. La familia es muy satisfecha. La falta de Estados Unidos es que el aire acondicionado es estimado que el hotel es demasiado viejo. Apenas se siente nada, es muy caliente, y debería haber una exposición ese día, el desayuno casi no tiene posición para esperar

Definitely not a 5 star hotel they claim to be on Trip.com. The first room we were checked-in had a broken window that couldn’t be opened and the reception didn’t know about it, although the window was closed with a tape and they should have known that this room had a problem. There were not many guests in the hotel and plenty of rooms to be offered. In the next room we found out that the show was out of hot water. The problem was with the central supply system and instead of repairing it themselves, the hotel engineer was coming to our room claiming that we should discharge water for 5-10 minutes before hot water starts coming out. This kept going for almost an hour, we were tired and wanted to sleep because it was late evening. The problem didn’t require our assistance because the problem was with the whole hot water supply system, not with our exact room. Also, they brought us a small heater to the room which I was surprised about, but then I understood that it was because the air-conditioner which had a heater mode, didn’t work well. I doubt that the hotel would have enough heaters for all rooms in case they had more guests. Without the heater it was quite cold in the room. Next morning the house keeper came at 9-30 am!!!Which is insane. We were sleeping. I’ve never encountered a hotel at which the house keeper came that early and disturbed the guests. Finally when leaving the hotel, we wanted to take those one-time use sleepers with us to use during the flight and found out to our surprise, that for 4 days we were living in the hotel sleepers were not changed even once. I called the reception, it was early morning (like 6-30 am) and they told me that the house keeper will bring us the sleepers when she comes to work. I told that we were leaving already and the reception promised to bring the sleepers asap. 10 minutes later nobody came and we went to check-out. At the check-out I asked for the sleepers again and told the receptionist that the taxi has almost arrived, so that she could bring us the sleepers first and then proceed with the check-out. She didn’t listen to me, still first processed the check-out and only after it went for the sleepers. So it basically took me half an hour and my nerves to get the sleepers that were supposed to be in my room from the very beginning. The general manager talked to us after the case with the hot water and the house keeper coming early in the morning. He was very polite, but this doesn’t eliminate the fact that basic services in this hotel leave much to be desired. On the plus side, very comfortable beds and clean spacious room.

I would like to sincerely thank Ms. Gao Xue（高雪） at the front desk for her exceptional service during my stay. From the moment I arrived, she was warm, welcoming, and highly professional. Her attitude was genuinely friendly and patient, which immediately made me feel comfortable and valued as a guest. What impressed me the most was her kindness in offering me a complimentary room upgrade. It was such a pleasant surprise and truly made my stay even more enjoyable. The upgraded room was wonderful, and I truly appreciate this thoughtful gesture. It clearly shows her dedication to guest satisfaction and her strong commitment to delivering excellent service. Throughout my stay, Ms. Gao Xue was always helpful and responsive whenever I had questions or needed assistance. Her positive attitude, efficiency, and professionalism reflect very well on the hotel as a whole. Thank you again, Ms. Gao Xue, for your outstanding hospitality. I would definitely recommend this hotel to others and look forward to staying here again in the future.

The best place for a calm vacation on a beach for a affordable price. This was a nice little hotel standing right in front of a beach. The placement can be seen as perfect as this large beach is wonderful itself and much better then the beaches at the city center. The only inconvenience to consider when choosing this or nearby hotels is lack of cafes and restorans nearby, so you'd better take breakfasts in the hotel, they were not bad, tasty and very filing, with serveral options to choose from. For other places to eat, except for a two nearby costly restorans, you'll have to wark to find one about 1-1,5 km or more. If you want to spend more time in the city center consider also the time to travel to it, about 1,5 hours on a bus, 30-50 minutes on taxi. The service was decent, even though stuff does not speak english they were very welcome and supportive, helping me and calling taxi a couple of times when I needed it. The hotel itself is clean. The room was cleaned daily, not perfectly as the floors in the room stayed a bit dusty all the time but that was not too much of an issue. The bedding was always clean, towels were clean as well and changed daily. I have to say a few words about the beach and the see themselves. The beach is large and clean, there are trash bins which are cleaned daily. It have a sand of very good quality, indeed of a golden color. The beach longs for several kilometers and is from about 150 meters wide to 200+ meters wide depending on the tides. The beach is shallow but no too much, you can easily walk to a place where you can swim freely. It was August and the water was extremely warm and cozy. It was clean with little human made trash coming from the see, but due to temperature the water near the shore start blooming on a second or third day of my stay there. I had to walk 10-15 meters in a 50-80 centimeters deep water full of seaweed before I come to clear waters. I bit unpleasant but not a big deal. There were some jelly fish coming the shore, the see doesn't have dangerous ones though. The beach has some infrastructure, at least there is a place to wash your hands and legs and there are public toilets nearby the beach, but there are no safeguards on it. With an chinese specifics I would say that's a plus as they are too restrictive and protective here.

El ambiente y el servicio del hotel fueron excelentes. ¡Muy recomendable! Está muy cerca de las atracciones, me volvería a hospedar aquí la próxima vez. Las habitaciones estaban limpias y el desayuno era abundante. Sin duda, elegiré este hotel de nuevo para mi próximo viaje. ¡Muy satisfecho!

The positive attitude and service performance of the staff ranging from front desk, concierge/security to breakfast restaurant and house keeping is excellent. The classic hotel personal service with a modern twist makes the stay a memorable experience. On my check-in, Ms Xiao Jiao and Ms Xiao Cong gave me and explained briefly the leaflet on the hotel’s suggested tourist attractions in Yantai. They also enthusiastically exchanged small RMB notes with me. They also gave me a piece of mooncake of my choice (and during my check-out too). The restaurant staff is attentive, replenishing food and drinks and attending to requests promptly. Due to my lack of command of Mandarin and accent, the chef cooked the wanton instead of the mackerel dumplings for me, he immediately served me the dumplings when he realised the miscommunication. The next morning, after serving me the mackerel dumplings, he, I think, recognised me, suggested I could add soup and condiments to the dumplings. I find their fleshly cooked dumplings are even better than the dumplings from the most famous dumplings restaurant in Yantai. The concierge staff on 2 days helped me book taxi using her phone app, paying in advance on my behalf as booking via internet cannot be settled in cash. The concierge/front desk lent me umbrella without question. After a delayed and tiring flight, Mr Xiao Gao brought me to my room and explained the mechanics of the switches in the room. There was a hand-written welcome note from Ms Liu, with 2 cups of white fungus/goji drink beside it. The drink together with the note and fruits in the room, not only soothed my dry throat but also lifted the mood. House keeping provided fruits, white fungus/goji drink and dried chrysanthemum/rose flowers (to prepare for drinking) and 4 bottles (500 ml) of water daily, with up to 14 bottles at the lift lobby on my floor, and guests can also request house keeping for more bottles. On my check out day, during my breakfast, they left at the door handle, a bag of goodies, fruits and bottles of water and souvenirs (4 key chains with various types of sea shells), together with a hand-written farewell/bon voyage note from Ms Liu. Well done The Center Hotel staff, you are a pride to the hotel, the hospitality industry and Yantai!