If you bought a Chinese train ticket but your plans changed or you made a mistake, you can cancel your China train ticket and get a refund or change a China train ticket up to two hours before the train’s departure.
If you booked a Chinese train ticket online through Trip.com and your paper ticket hasn’t been issued, you can cancel your train ticket online. If you chose to have your China train ticket delivered or if you have already picked up your paper China train ticket, you will need to go to a train station in China to change the ticket or get a refund.
If you already have your paper China train ticket, go to any Mainland China railway station with the ID you used for your booking and go to the train ticket change window (改签窗口). No handling fee is charged the first time you change a China train ticket.
If your paper China train ticket has not been issued, Trip.com cannot help you change your train ticket, but you can cancel your reservation and make a new one online.
To cancel unissued train tickets, log into your Trip.com account and select My account > My bookings > Trains. Cancel the train ticket reservation by clicking the Cancel booking button next to the train booking you would like to cancel. Make a new booking for a China train ticket here. Please note, if you cancel a Chinese train ticket booking less than 15 days before departure, you will be charged a handling fee for the refunded train ticket. (See below for how handling fees are calculated).
If the new train ticket price is lower than the original train ticket price, you will be refunded the price difference. If the new train ticket price is higher than the original train ticket price, you will be charged the price difference.
If you haven’t picked up your tickets or requested to have your tickets delivered, you can cancel your tickets online. Sign into your Trip.com account and select “Account” > “All Bookings” > “Trains.” Cancel the train ticket booking by selecting the Cancel Booking button. Tickets can be canceled online from 05:00 to 23:30 (GMT+8).
Please note that paper tickets that have already been picked up and tickets for trains departing within 25 minutes cannot be canceled online. If you have already picked up paper tickets, refunds can be made at the refund window of any railway station in mainland China (see the instructions below).
If your paper train tickets have already been picked up, you can get a refund at any railway station in mainland China. To get the refund, go to the refund window with your paper train tickets and the ID you used for your booking.
Trip.com follows the cancellation policies of China’s national rail operator, China Railway. No handling fee is charged if a China train ticket is canceled at least 15 days in advance of the train’s departure date.
A 5% handling fee (minimum CNY 2) will be charged per train ticket for any cancellation made between 49 hours and 15 days before departure; a 10% handling fee will be charged per train ticket for any cancellation made between 25 hours and 49 hours before departure; and a 20% handling fee will be charged per train ticket for cancellations made within 25 hours of departure.
A refund for canceled China train tickets will be given within 20 working days using the same method as your initial payment. The refund amount for canceled China train tickets is subject to China’s railway authority. The refund payment date for canceled China train tickets is subject to your bank or credit card provider.
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