Visionapartments Cramerstrasse 2-6 - Contactless Check-IN

DO NOT STAY WITH VISION APARTMENTS The customer service is terrible. Despite our request, they failed to provide a crib bf or our baby. Even though it was within office hours, they refused to drop one off as ‘everyone had gone home’. I offered to collect one, but it was ‘against policy’. We were offered no apology or solution. They then tried to charge us to have the crib delivered the following morning. We had flown 15 hours with a 4 month old baby to visit family and this absolutely ruined our stay. Our apartment stalking cigarettes despite the no smoking policy. The sofa had cigarette burns. The shower did not function properly. The customer service was by far the worst we had ever experienced

I've stayed in 2 Vision Apartments buildings in Zurich recently, compared to the other (Wolframplatz) this one is clearly older and not as well maintained. They use a self-check in process and seems to outsource all customer service. Fine in principle, terrible when you have issues - which you will. A few of many examples: I paid for a parking spot but someone was in it, so they moved me to a spot 15 minutes walk from the apartment. For the next few days I received additional confusing charges and invoices because of the change. I also tried for over a week to get them to give me hand soap in the bathroom (shown on the inventory list!). I ended up just buying one because they couldn't work it out with the cleaning staff, who are the only staff on-site and no one can seem to properly contact. Overall the apartments are OKish, but for this price you shouldn't have to deal the company's internal communication issues. I've wasted hours of my life calling them repeatedly asking for the same things over and over.