VISIONAPARTMENTS Cramerstrasse 2-6 - contactless check-in

Location good! This room came with perfect kitchen if you plan to cook yourself.

I don’t usually leave reviews but I will for this one because every traveler should be aware of. First of all the bathroom needs to be fixed tiles are dirty and water is leaking everywhere in our shower that it floods water out every time we shower. I have to do an inventory of all the items inside the room which should not be my responsibility for the missing items before my stay. I asked for an extra pillows, they told me it will be provided but didn’t happen. Mind you guys they only provide 1 pillow per person. I also told the property that the tv is not working but no one came to fix it so I have to figure out myself. Lastly on our last day the light blew out so no light in our bedroom. There is no air conditioning on this room. The only good thing about this place is location because it’s accessible and close to the tram station. Lastly, no elevator so you have to drag your luggage going upstairs.

I don’t normally do bad reviews but the check-in was a mess, even though it was supposed to be a simple self check-in. The access code didn’t work at the scheduled time, and we had to wait outside in the cold for over 30 minutes with two senior guests while the cleaner was still inside our room past check-in time. The team gave contradictory information, first saying cleaners don’t work after 15:00, then claiming they might just be double-checking rooms. The apartment wasn’t even ready: the lamp was still on and someone else’s hair was visible, showing the cleaning was rushed. Noisy neighbours late at night. Poor communication, no apology, and a very disappointing experience overall.