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Park Hyatt Zurich
4.6/547 Comentarios

Park Hyatt Zurich

Zúrich|A 0.54km de la Fraumünster Church

Última reserva hace 10 horas

It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.

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Viaje de negocios

Park Hyatt Zurich
4.6/547 Comentarios

Park Hyatt Zurich

Zúrich|A 0.54km de la Fraumünster Church

Última reserva hace 10 horas

It seems clear to me that the quality of customer service in travel has greatly deteriorated in the last three years. I understand that service providers have trouble finding and retaining people and the ones they have often don’t seem to take pride in their work. Sadly, I’ve come to accept this as the “new normal.” Which is why our recent three-night stay at the Park Hyatt in Zurich was such a welcome surprise. Not only was our room clean and comfortable but the service we received, from start to finish, was efficient and personal. Just a few examples: We had a flight delay and airport transfer difficulty arriving to Zurich and did not get to the hotel until after 1:00. The gentleman working the front desk who checked us in, got us waters, helped with our bags and personally escorted us to our rooms. He was also working the next night when we returned to the hotel after dinner. He spotted us coming through the lobby and literally ran over from the front desk, greeted us by name and asked if our room was acceptable and if there was anything he could do for us. The housekeeping staff are a bunch of ninjas. You never saw their carts in the hall but we’d leave in the morning and when we returned in the afternoon the room was made up. Perfectly. We’d leave for dinner and when we returned the room was turned down. Perfectly. We had drinks the first night at the Onyx Bar. When we returned the next night, the bartender remembered both our names and our drinks. We interacted on several occasions with the daytime concierge. I wish I remembered his name. It wasn’t just that he was knowledgeable about Zurich and responded immediately to our requests. He acted like speaking to us was the absolute highlight of his day. I know these are all little things but they added up to a wonderful stay. Plus, the hotel couldn’t be more conveniently located. Staying at the Park was a luxury item for us but, let’s face it, traveling anywhere in Switzerland is a luxury item. I would return to the Park for their level of personal service in a minute.

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Desayuno incluido

Hotel California
3.9/560 Comentarios

Hotel California

Zúrich|A 0.27km de la Fraumünster Church
I had a booking at Hotel California in July 2023 and they refused to let us check in to our room saying that we should pay for another room for my baby of 1 year and kid of 5 year although their booking policy clearly states that kids below 6 are welcomed and not considered as adults and even we have previously requested an extra bed/crib and they confirmed through booking. Our booking was fully paid in advance and they refused to help us and they were very rude and kept shouting at us and talked in a very rude way and i even asked them to check in the double room with my baby to change the diaper and that my husband will go for another hotel with my kid and they even refused!!! We asked to book another room for 1 night till we see another hotel on the second day and they even refused!!!! The chief called us and she was raising her voice and talking in a rude way and said they choose their customers and that the policy is common sense!!!! When i asked what does it mean concerning kids, she said it means that they don’t pay city tax!!!! And that she doesn’t care for the policy written and if kids are considered persons they should have a room like adults!!! And this is common sense!!! I asked if she can let her kids of 5 and 1 year alone in a room in a different country she said no she won’t but she wants us to do so!!! I asked to make the reservation for two rooms for one night and they even refused and said either to make two rooms for two nights or to leave!!!! And finally they told us that they won’t give us the room and they won’t talk to us as they have work!!!! We told them we r customers and this is also work and they just left us!!!!!! As they said they won’t talk to us about hundreds of euros while they have other important customers paying thousands and that talking to us is a waste of time and they just left us and went downstairs to the restaurant!!! Also, there was clear racism as the receptionist said you are here in Switzerland not in Egypt not in turkey not in the middle east we don’t welcome you here we have more important guests!!!!! While we are traveling the world as a family and paying for this!!! and it’s clearly that she never visited any other country to judge anyone!!! Or even to learn good English in order to be able to communicate with their important guests as she says and to stop interrupting everyone without understanding anything as she has a language barrier and not aware at all of how to deal with customers!!!! Cleary they have no ethics nor professionalism!!! We left the hotel and we booked a double room in another hotel in the same are and they were so friendly and helped us a lot unlike the hotel we originally booked for!!!!! After we contacted booking for the case and requested the full refund and upon communicating with the hotel, they came back to us stating that the hotel claims that we damaged a phone during our stay and that they want 50 euros!!!!! We replied that this is completely unacceptable and

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Lee valoraciones de usuarios sobre hoteles en Zúrich

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Boutique Hotel Helmhaus Zurich
4.4/559 Comentarios
El hotel está situado en el casco antiguo de Zúrich, en una buena ubicación, justo al lado de la catedral Grissmunster, al otro lado de la calle del río Limmat, y cerca de todos los lugares del casco antiguo. Se encuentra a 15 minutos a pie de la estación central de trenes y también se pueden tomar 2 estaciones de tren ligero. Cerca de la Bahnhofstrasse, el personal de servicio es muy acogedor, en un hotel como Suiza se considera grande, la habitación está en el piso y es muy cálida. Alojarse en el hotel tiene un toque de historia.
Altstadt Hotel
4.2/594 Comentarios
酒店比較房間比較小, 對於parking,酒店有合作的parking space,36歐一天,可以在酒店前台付款。比較安全方便。 另外地理位置比較好,出門走2分鐘就到河邊,7分鐘就能走到霍夫山。
Hotel Seidenhof
4.5/526 Comentarios
This is a hard review to write. 2 nights here. The hotel itself is fine. Tastefully refurbished, with a dose of quirkiness. We had two linked rooms, with a small sitting room and balcony (with a total non-view). Check in was polite and efficient. Breakfast was excellent, with high quality buffet and eggs cooked to order in front of you. Kept running out of fruit juice, however. Replenishment could be better. We were in the mid European heatwave, reaching 37C in the afternoons. When we first entered the rooms, the ”aircon” was on at full and incredibly noisy blast, yet the rooms felt very warm. I assumed they've just turned it on prior to our arrival. After a very hot evening out, I was relishing a cool bedroom to sleep in (having left the ”aircon” on whilst out). Arriving back, I was dismayed to find my room was 28C. I went down to reception, but the night staff were completely uninterested and unsympathetic. He said ”we don't have air conditioning, we have air movement”. I said it was utterly useless, and he said that the Swiss government had banned air conditioning. There was nothing he could do. I returned to my room and sweated the night away with no sleep whatsoever. I felt truly terrible in the morning. The morning staff were far more understanding and offered to put fans in the room, which did help but only slightly. This place is not remotely cheap (even for Zurich, where everything is at least 50% more than you would pay anywhere else), and especially the rooms we had. Tripadvisor shows aircon as an amenity for the hotel, and for this price I would simply take it for granted. To say aircon is ”banned” is patent rubbish, as we went into dozens of shops, bars, restaurants that were crisply cool. I checked the hotel's main competitors and all have full aircon. I did some research, and it seems the government are indeed making it difficult to put aircon into new builds and refurbs. Seidenhof needs to get lobbying, as these weather events are going to become much more frequent and nobody is going to pay its prices to stay in a hotel with no aircon. This ruined our stay in Zurich. If the Swiss government are serious about the environment, they should tax out of existence the nose-to-tail supercars that clutter Zurich's roads instead of targeting the one thing that makes living with climate change tolerable. Whilst they're at it, they should also ban plastic drinking straws (as in the UK), which do such terrible damage to marine wildlife.
Citizenm Zurich
4.3/542 Comentarios
¡No puedo abrir 2 grandes maletas al mismo tiempo! ¡Nos encontramos un par de tamaño medio y encontramos pequeño, si se construye más grande, puedes encontrarlo claustrobóbico! ¡Pero la cama era muy cómoda! El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la
Marktgasse Hotel
4.3/584 Comentarios
El hotel estaba hermoso y en una hermosa zona de la Ciudad Vieja. La cama estaba muy cómoda y tuvimos una agradable habitación tranquila. La ducha/baño era grande, como los productos de baño. La persona de la mesa delantera estaba hermosa al comprobar. Todo estaba limpio. La única pista es no tratar de caminar a 15 minutos de la estación principal si tienes grandes equipajes, las piedras de cobre del hotel son demasiado duras! Taxi o el 4 tranvía va justo ahí. No hemos probado el desayuno, sólo tenemos croissants y café en un café alrededor del rincón.
Hotel Adler Zürich
4.6/5127 Comentarios
Had a fantastic, albeit brief stay at the end of June 2023. Adler is centrally located in the historic heart of the city, but the double glazed windows block out any outside noise. I’m a super light sleeper, and we stayed on a Friday night, but didn’t hear a peep. That said: The room itself was tiny, but the view overlooking the square was charming. Very much a “what more do you need?” kind of vibe. The bed was very firm, and the pillows were very soft. For me, this is the opposite of my preference, but that’s personal, and I won’t fault the hotel. Elevator went out of order the morning of our departure, but they offered to carry our luggage down the stairs. This was definitely appreciated, as we were on the fourth floor. Also, I left my wedding ring on the nightstand, and upon realizing this, I called them: They offered to check, and called me back promptly to let me know they found it. No need to follow up, chase them down, bug them, etc. This was a great way to close the out transaction, and it left a very positive impression. I’d definitely stay again, thanks to the attitude of the staff.

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