Leliving Lianjiang Heyuan Hot Spring Resort Hotel

We found our stay quite disappointing. There was no reception or lobby area for check-in, which made the arrival experience feel unwelcoming. The rooms were acceptable in size but lacked basic amenities such as a wardrobe and television, making them feel incomplete. For the price we paid, the overall value was not justified. Breakfast was repetitive and uninspiring, with the same limited options—congee, boiled sweet potato, boiled egg, and a plain white bun—served every day. A bit more variety and effort would have gone a long way in improving the experience. Overall, the stay did not meet expectations and felt overpriced for what was offered.

Good !! Kids enjoyed a lot

Once confirmed reservation, I contacted hotel for dining arrangement on 29th Jan. They said that they have "upgrade" my room. However, the upgraded room is not what I want, so, I told them NOT to upgrade. Then they explained that there's A/C issue, trying to fix it now. 2nd Feb, they told me that my room is fixed and ready, no need to upgrade, I replied that was great! 20th Feb, the date that we check-in, I contacted hotel for the room, dinner and exact location. The hosted asked when we will arrive and I told him we will arrive 3:00pm that day. Eventually, we arrived at 4:30pm, the hosted told me that "oh, so sorry, the "previous guest" didn't check-out, I will upgrade you" ＜-- I was thinking ***, AGAIN? This hotel, only 2 types of room with hotel spring, they keep pushing me to stay at ANOTHER room. Finally, we met the "prevous guest", they said they booked for 3 nights, understand that the last night the same room not available, but they just don't care and act like ******* leave all belongings let the hotel no choice but stayed the same room for them. That means, hotel received "previous guest" $$ and my $$ for the same room same night. Also, the hot spring was not working on the 2nd day almost the whole day. They said it was because we didn't turned off the hot spring ＜-- they didn't mention I can't enjoy hot spring from when to when?! Unfortunately, Trip.com will only "listen" to user, but "confirm" situation with hotel. They said I did stayed in their hotel anyway, I said that location is not a usual place that I can find another HOTEL easily, I have no choice at that moment because we have 4 children! The compensation this time was $986 but I paid $5000 for that room. To all others, I will tell you to re-consider to stay in this hotel or use Trip.com from now on!

設施：都很新，房車也很新 衞生：我們這次住的房車，非常乾淨，空調也很給力。適合一家老小來體驗。 環境：非常好，非常美的一個地方。 服務：非常好，管家小哥人好心善，所有問題都幫忙我們耐心的解答了。👍👍👍

我們抵達目的地時已經接近下午四時，但兩間營業車套房仍在清潔未能入住，扣了一點分 。 進入後有感麻雀雖小，幸五臟俱全 。房間尚算清潔 ，而且小朋友對住此感到極新奇，是不錯的體驗 。露營車外環境很好，非常舒適，眼前稻田一望無際 ，10分舒暢 。雖然炎夏，但坐在帳幕下還是感到很舒適。 露營車內的設施也10分充足，基本酒店設備都齊全，冷氣溫度好、水壓足足家電設計都好。 雖然區內很多體驗項目，但人手不足？反正每次工作人員在介紹時，又會突然間走掉或做其他工作 。 可能端午節假期不合時令，很多採摘或體驗活動都未有（如割禾稻），感到有點可惜 。

這次入住樂領十里蓮江湯泉度假酒店，度過了三天兩夜的完美假期。這裡的田園景色風光明媚，放眼望去盡是翠綠與寧靜，空氣非常好，真的十分適合一家大小前來放鬆、親近大自然。 特別要讚賞管家小陽和小鋒的殷勤接待。整個旅程中，他們的服務無微不至且恰到好處，態度親切有禮，主動關心我們的需求並幫忙安排各項細節，讓人感覺非常舒適自在。優美的環境加上兩位管家的專業款待，讓這次的住宿體驗非常放鬆，是親子度假的優質選擇，下次還會再帶家人來！

露營景區，面對湖景跟稻草園 服務：很好，前台小哥哥還幫我們拿行李，有什麼需要都可以幫忙，房間的環境很好，冷氣夠強，衞生間夠通透乾淨 缺點：就是走動會有搖晃的感覺，衞生間較小，但這個房車都正常

這次我們住的雙棟獨立小院，兩棟都是帶三分式洗手間的套間。親子套間小黃鴨風格充滿童趣，小閣樓和滑梯是小朋友的小天地；兩棟主卧都有2.4米寬大床，非常寬敞舒適；兩棟中間是餐桌，上面蓋有遮雨棚又能採光又能擋雨這個設計很贊，院子裏還有小閣樓和花園桌椅非常悠閑☺️

第一次住露營車，體驗十分好，車內乾淨整潔，本身以為會好多蚊，但竟然比我預期中小 小朋友玩得好開心，可以釣魚，踩卡丁車，燒烤，不過因為今次唔係時候所以冇得擇草莓，下次去希望會有啦😁 管家小郭和露露都會幫我哋解決所有問題，十分友好！ 下次會再帶小朋友去玩！