Valoraciones de Huafa Place

Respuesta del alojamiento: 尊敬的客人，非常感謝您如此細緻的反饋。關於複式海景客房簡介我們後續會優化介紹避免誤導。春節價格上漲，實屬行業慣例，我們也在努力平衡性價比 。針對防火產品包裝，我們已安排全面排查整改，嚴格落實標準。希望未來您再給我們機會，我們定以更優服務、更合理價格迎接您。

Respuesta del alojamiento: Dear guest, Thank you for your feedback! We are glad to hear that staff provided you with great service. We are also happy that you think our hotel is okay. We will continue to work hard to improve our services and facilities to make your next stay even better. Best regards.

Respuesta del alojamiento: 尊敬的客人：看到您的五星好評，我們深感榮幸和喜悦！非常感謝您對我們酒店的高度認可。我們一直致力於為每一位客人提供優質的服務和舒適的住宿體驗，您的滿意是我們最大的動力。我們會繼續努力，不斷提升服務品質，期待在未來的日子裏，再次為您服務，讓您的每一次入住都充滿驚喜和愉悦。祝您生活愉快，萬事勝意！

Respuesta del alojamiento: Dear guest, thank you so much for your compliment on Joey's service! We're delighted to hear that you had a pleasant experience. We will keep up the good work and look forward to welcoming you back soon.

Respuesta del alojamiento: 非常感謝您的高度評價和推薦呀！能讓您在我們酒店有舒適的體驗，尤其是王經理的安排能方便您照顧父母，我們感到特別開心。酒店一直致力於為客人提供優質服務和優美環境，很榮幸得到了您的認可。期待您和家人再次選擇我們，我們會繼續努力，不辜負您的信任！

Respuesta del alojamiento: Dear Guest,We are extremely sorry to hear about the series of unpleasant experiences you had during your stay with us. This is truly not the kind of service and environment we aim to provide.Regarding the issues you mentioned:1. The problem with the lobby's temperature and ventilation is unacceptable, and we will immediately look into improving this situation to ensure a more comfortable atmosphere for all guests.2. The defective door lock and the confusion in handling the repair between the concierge and housekeeping is a clear indication of a breakdown in our internal communication process. We will conduct a thorough review and training to ensure better coordination among our teams in the future.3. The defective fridge in the new room is also a concern, and we will have our maintenance staff check and rectify all room appliances regularly to avoid such problems.4. The wifi password not being provided clearly is our oversight, and we will make sure to communicate this information more effectively to all guests upon check-in.We understand how frustrating this must have been for you and your party. We would like to offer you a compensation or a discount for a future stay as a token of our apology and a chance to redeem ourselves in your eyes. We hope you can give us another opportunity to show you our true capabilities and commitment to providing a great hotel experience.Once again, we apologize sincerely for the inconvenience and disappointment you faced. We are committed to making the necessary changes to prevent such issues from recurring.

Respuesta del alojamiento: Dear guest, thank you so much for your high praise! We're delighted to hear that you had such a wonderful experience with us and were satisfied with our spacious rooms. It's our constant aim to provide excellent service and a comfortable stay for every guest. We're looking forward to welcoming you back again soon!

Respuesta del alojamiento: Dear customer, hello! Thank you for your five-star review. We are delighted to see your satisfactory stay experience. We provide our guests with a comfortable living environment and thoughtful humanistic care, which our apartment partners have always pursued. Thank you for your encouragement and support. We look forward to your return and the opportunity to give you a better stay experience.

Respuesta del alojamiento: Dear guests, hello! Thank you for staying at the hotel and sharing. Through your meticulous description, we can feel the happiness that this journey has brought to you. This is what our service staff has always pursued, and it will inspire us to maintain this passion for work, constantly innovate services, and provide every guest with a warm and comfortable living environment. We look forward to your next visit and wish you a happy life.

Respuesta del alojamiento: Dear guest: Hello, thank you for your recognition of our hotel and for leaving us a 5-point review. Your recognition has always been the driving force behind our passion for work, and we look forward to your stay again to witness our growth and progress.

Respuesta del alojamiento: Dear guest,We are delighted to hear that you found the room so perfect! Your satisfaction is our greatest reward. Our team works hard to ensure every aspect of your stay is comfortable and enjoyable. We look forward to welcoming you back again soon.

Respuesta del alojamiento: Dear guest,Thank you so much for your high opinion of our Huafa Place! Your satisfaction is our greatest motivation.At first you were skeptical due to the low price, but the final experience surprises you and we are deeply honored. Joey's warm service and upgraded your room for you, so that you can enjoy a better view and comfortable living environment, as well as the plate of fresh fruit, I hope to add a sweetness to your journey. Ann's warm reception at your check-out will also bring your stay to a successful end.We look forward to your next visit to Zhuhai, choose our Huafa Plaza again. We will continue to provide you with quality service and comfortable experience.Thank you again for your support and trust!Wish you a happy life!Huafa Plaza Hotel

Respuesta del alojamiento: Dear guest, we are very sorry that we could not bring you a comfortable stay experience. At the same time, thank you for giving us your valuable suggestions in your busy schedule. Our hotel has a non-smoking floor on the 19th floor. We hope that you will promptly feedback any comments during your stay to the hotel for your solution. I sincerely hope that you will stay with us next time and wish you a happy life!

Respuesta del alojamiento: Dear guests, hello! Seeing your comment, we deeply feel guilty If you have a bad check-in experience, we will definitely reflect on it and make corrections in areas where we have not done enough! We apologize for not providing you with a comfortable experience. We hope you can give us another chance and we will definitely solve the problem for you as soon as possible. We sincerely hope that next time you can have a completely different experience, and we look forward to your next stay!