Holiday Inn Express & Suites Utica

Staff are friendly and are ready to help with issues. Room was clean but only had been setup for one person. Area is secluded and dark in the parking lot. Another hotel that does not accept cash for drinks or snacks.

Property was great. Hotel clean. The guest during the stay were loud and terrible. Was well after 1am that it got quiet. Called front desk but nothing happened

A boys hockey team was booked in the hotel, they used the “meeting room “ which was directly across from our room. There was constant noise parents kept bringing in and out plastic totes banging the walls chairs pizza parties etc… worst of it was the boys playing hockey outside our room tile floor plastic hockey sticks and put a dozen 12 year old boys together playing it’s very loud. This was at 7 am the front desk did nothing and we didn’t want to yell at the boys they were just enjoying themselves but we got no sleep! Late night and early morning. Why didn’t the hotel put one from the group in this room? The cleaning staff was horrible too so we left the room to try to get breakfast across the hall these boys and parents were eating machines not leaving anything for anyone else loading up all the milk bottles and yogurt in bags and piling up their plates so we were only gone 10 minutes tops and our room was done by cleaning staff, they made the bed changed dirty towels for clean nothing else, the coffee table had food grease on it they never wiped it down or vacuumed as there was visible confetti on the rug when we checked it. This wasn’t our first time staying here but it was our last the staff didn’t care!

The sink in room 107 didn't function properly. The stopper was broken and water drained slowly, as if the drain was fixing to clog up. The breakfast staff was excellent.

All Was Excellent From Check In To Check Out Thank You For An Enjoyable Stay,

Everything was great except when we got to the hotel they ran my card and it wouldn’t work because the third party already took the money out. But the gentleman at the counter helped us out figured every thing out for us. I will stay again

The check-in service was poor. When asked if I could 2 nights instead of just one it seemed to be a problem because it was booked through *******. That’s ok I found another nice place to stay. Also there was no tv channel guide in the room. When I went to the front desk to inquire about a channel list the clerk looked around couldn’t find anything and said sorry he didn’t know. There was no soap dish for the soap bar that was provided in the bathroom. Not a huge big deal but would have been a nice added touch. We I checked in I was told the breakfast buffet was from 7-9am. Was disappointed because I was leaving at 6:30am. When left the morning at 6:30am the buffet was all set up and people were eating. If I’d known I would have gone down sooner. The place was quiet and clean but lacked the customer service that should come along with a $200. A night stay.

The room was comfortable and the hotel was nice. We had noisy neighbours last night, we could hear them through the wall and did not sleep well because of them. The water in the swimming pool was too cold. The stuff was nice and friendly, overall, this hotel is a good choice.

no canopy lights were on till late so it was dark to pull up to for check in. the rear of building lights were off too during our unload. made it look unwelcoming and low budget. pool was sketchy looking as well. the continental breakfast was lack luster as well.