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Valoraciones de usuarios
4.5/5
Fabuloso
265 valoración
Para garantizar la autenticidad de las valoraciones mostradas, no calculamos simplemente la media. En su lugar, nos basamos tanto en la credibilidad de la valoración como en la fecha de la estancia para determinar la puntuación final.
Valoraciones reales
Ubicación4.5
Instalaciones4.4
Servicio4.4
Limpieza4.6
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Todos los comentarios(265)
Valoraciones positivas(258)
Valoraciones con fotos/vídeo(68)
Buena ubicación(83)
Bien comunicado(74)
Cerca de la estación de tren(70)
Comida buenísima(21)
Buena relación calidad-precio(18)
Tranquilo y confortable(14)
Aire acondicionado aceptable(6)
Buffet fantástico(5)
Valoraciones negativas(7)
jS-
Habitación (cama doble grande), sofá cama
Fecha de estancia: ago 2024
Familias
17 valoración
3.0/5
Fecha de publicación: 14 ago 2024
You were disappointed with the parking arrangement! It uses NCP. You can't drive out for charging once you get in and stamp your ticket with the Hotel discount (you may ignore it). Small room size.
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6/14
Respuesta del alojamiento: Thank you for taking the time to leave some feedback with us! Making guests happy is our top priority so we sincerely apologise that your stay didn’t meet expectations. We will pass your comments onto relevant teams to help rectify the issues but do hope that we see you stay with us again shortly!
Usuario anónimo
Habitación accesible con cama grande
Fecha de estancia: dic 2024
Parejas
2 valoración
4.5/5
Fabuloso
Fecha de publicación: 13 dic 2024
Hotel room was quite roomy, probably because we got the handicap-friendly room. Cleanliness is good, service staff were helpful. However there were no dental kits and bedroom slippers given.
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Respuesta del alojamiento: Thank you for taking the time to leave some feedback with us! We are glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
Usuario invitado
Habitación (cama doble grande), sofá cama
Fecha de estancia: dic 2024
Parejas
1 valoración
4.5/5
Fabuloso
Fecha de publicación: 8 dic 2024
Great hotel in a great location for the railway station and city centre, hotel staff really helpful and friendly.
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Respuesta del alojamiento: Thank you for taking the time to leave some feedback with us! We are glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
Alvin
Habitación (cama doble grande), sofá cama
Fecha de estancia: abr 2024
Parejas
16 valoración
3.5/5
Fecha de publicación: 1 may 2024
With the exception of the check in process that was swift and check in agent was proactive , other services were a disappointment , room towels were not replaced properly and when I requested for an ice bucket for a nose bleed, I had to go to the lobby myself as the receptionist told me over the phone that I have to head to the lobby myself as the counter would be unmanned despite knowing of my nosebleed. Quite a disappointment for a brand such as Hilton
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6/7
Respuesta del alojamiento: Thank you for taking the time to leave some feedback with us! Making guests happy is our top priority so we sincerely apologise that your stay didn’t meet expectations. We will pass your comments onto relevant teams to help rectify the issues but do hope that we see you stay with us again shortly!
Chi Wai
Habitación con 2 camas individuales
Fecha de estancia: oct 2024
Familias
9 valoración
5.0/5
Excepcional
Fecha de publicación: 10 nov 2024
The room is clean and big. Breakfast with good quality food. A self-served waffle is available at breakfast too. Overall, the staff are friendly and attentive.
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Respuesta del alojamiento: Thanks for taking the time to leave a review! It's fantastic to hear that you enjoyed your stay with us, and that you particularly enjoyed the cleanliness of the hotel, as well as the breakfasts provided. We hope to get the opportunity to welcome you again in the future!
Usuario invitado
Habitación con 2 camas individuales
Fecha de estancia: abr 2024
Familias
3 valoración
4.0/5
Muy bueno
Fecha de publicación: 8 abr 2024
Everything is satisfied except the price. good location, easy to access shambles, the breakfast is good.
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Respuesta del alojamiento: Thank you for taking the time to leave some feedback with us! We are glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
Usuario invitado
Habitación (cama doble grande), sofá cama
Fecha de estancia: mar 2024
Personas que viajan solas
2 valoración
4.2/5
Muy bueno
Fecha de publicación: 24 mar 2024
Lucky to have stayed in a quiet and clean double room on the top floor. Everything works fine and as described on the web. Staffs are nice and efficient. Breakfast time a bit packed but you can always find a seat within a few minutes. York is such a small city that you can go anywhere on foot leisurely.
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Respuesta del alojamiento: Thank you for taking the time to leave some feedback with us! We are glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
VivLu
Habitación (cama doble grande), sofá cama
Fecha de estancia: jul 2024
Familias
13 valoración
3.5/5
Fecha de publicación: 7 ago 2024
Upon checking in to the room, we noticed that our room’s air conditioning was not functioning. We highlighted to the front desk and were informed that they would reboot the air conditioning unit from their main air-conditioning room. After we came back from visiting, the aircond in the room was still not working, and the windows in the room are not able to be opened. Again we contacted the front desk and this time they informed that they have no idea when the air-conditioning can be fixed. Therefore, we requested to change the room. (The main reason I chose this hotel as they have air-conditioning rooms). Unfortunately, we were informed that all the rooms in the hotel were fully booked and changing of room was not allowed. We have then voiced out our dissatisfaction and disappointment and finally we got to change to another room. Felt tired and speechless that we had to speak to the front desk few times in order to get this settled.
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Respuesta del alojamiento: Hi there,Thanks for taking the time to leave a review. Ensuring that guests are satisfied is our top priority so we sincerely apologise about your experience with the air conditioning. We are glad that this issue was ultimately resolved for you but we will make sure that your comments do not go unnoticed, to rectify the issues raised. We hope that this did not ruin the rest of your stay with us and that we get the opportunity to welcome you again in the future!Kind regards,Ellie- Reception
larafm
Habitación (cama doble grande), sofá cama
Fecha de estancia: jun 2024
Parejas
61 valoración
4.2/5
Muy bueno
Fecha de publicación: 5 jul 2024
Hotel is at a great location, close to the station and main attractions. Room is nice and comfortable, big TV. Breakfast is ok, not too many options and the room gets very crowded, so I advise going for breakfast before 8am. It said there was a laundry service in the hotel, but actually it is outside and they wanted to charge 37 pounds to wash 3 pairs of socks.
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Respuesta del alojamiento: Thank you for taking the time to leave some feedback with us! We are glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
Shaun
Habitación (cama doble grande), sofá cama
Fecha de estancia: jun 2024
Parejas
1 valoración
5.0/5
Excepcional
Fecha de publicación: 2 jul 2024
Stayed for a long weekend,very pleasant staff,clean and modern hotel with a good buffet breakfast selection.
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Respuesta del alojamiento: Thank you for taking the time to leave some feedback with us! We are glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
Orchid
Habitación (cama doble grande), sofá cama
Fecha de estancia: ene 2024
Parejas
2 valoración
4.0/5
Muy bueno
Fecha de publicación: 9 ene 2024
Excellent location. Larger room than expected. Average breakfast. Pleasant stay.
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6/8
Respuesta del alojamiento: Dear Orchid, Thank you for taking the time to leave some feedback with us! We are glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
chris666
Habitación (cama doble grande), sofá cama
Fecha de estancia: oct 2023
Parejas
1 valoración
5.0/5
Excepcional
Fecha de publicación: 8 oct 2023
The hotel has a great location, it is behind a city wall just next to the railway station, takes actually less than 5 minutes' walk. And don't believe the Google map because it will lead you to a longest walk. Instead ask the staff for a shorter path. And only 10 minutes walk to the York minister. The staff are nice and friendly. Breakfast is delicious. We spent a lovely day at York.
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Respuesta del alojamiento: Thank you for taking the time to leave some feedback with us! I’m glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!
Usuario invitado
Habitación (cama doble grande), sofá cama
Fecha de estancia: mar 2024
Familias
1 valoración
4.5/5
Fabuloso
Fecha de publicación: 27 mar 2024
Modern and clean with a great location but sofabed not that comfortable. Breakfast was average.
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Respuesta del alojamiento: Thanks for taking the time to leave a review with us! Making guests happy is our top priority so it's great to hear that you enjoyed most of your stay.Kind regards,Ellie- Reception
D Todd
Habitación (cama doble grande), sofá cama
Fecha de estancia: ago 2024
Personas que viajan solas
1 valoración
4.2/5
Muy bueno
Fecha de publicación: 25 ago 2024
Wry good location for going to the racecourse
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Respuesta del alojamiento: Thanks for taking the time to leave a review! It's great to hear that you enjoyed your stay with us, and that you particularly liked the location of the hotel. We hope to get the opportunity to welcome you again in the future!
Usuario anónimo
Habitación (cama doble grande), sofá cama
Fecha de estancia: sep 2023
Familias
5 valoración
4.7/5
Fantástico
Fecha de publicación: 3 sep 2023
The breakfast have not much selection, and no fresh fruit.
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Respuesta del alojamiento: Thank you for taking the time to leave some feedback with us! I’m glad your stay met expectations and it’s great to see your favourite parts of the trip. Making guests happy is our top priority so we do hope that we see you stay with us again shortly!