Valoraciones de Best Western Hotel Fino Shin-Yokohama

Respuesta del alojamiento: この度は当ホテルをご利用いただき、誠にありがとうございます。駅からのアクセスや周辺のレストラン・お店など、立地にご満足いただけたようで大変嬉しく存じます。快適にお過ごしいただけたご様子を伺い、スタッフ一同安心いたしました。またお近くへお越しの際には、ぜひ当ホテルをご利用くださいませ。またのお越しを心よりお待ちしております。ベストウェスタンホテルフィーノ新横浜　フロント

Respuesta del alojamiento: Thank you very much for staying at our hotel and for taking the time to share your detailed feedback.We are pleased to hear that you found our location in Shin-Yokohama convenient, with easy access to restaurants and the Shinkansen station.We are also delighted that you enjoyed our varied breakfast selection, including a different hot dish each day. We apologize for the inconvenience caused when the restaurant becomes crowded in the early morning, and we appreciate your understanding.We are glad that you found our amenities convenient and well-equipped, including razors, combs, toothbrushes, and other basic toiletries.Thank you again for your valuable feedback. We will continue to strive to provide a comfortable and pleasant stay for all our guests.We sincerely look forward to welcoming you again on your next visit to Shin-Yokohama.Best Western Hotel Fino-ShinyokohamaReception

Respuesta del alojamiento: このたびはベストウェスタンホテルフィーノ新横浜にご宿泊いただき、誠にありがとうございます。お部屋の清潔さ、Wi-Fiの快適な速度、そして価格面にご満足いただけたとのこと、大変嬉しく存じます。さらに駅から近く便利だったとのお言葉も励みになります。今後もより多くのお客様に安心してお過ごしいただけるよう、サービスの向上に努めてまいります。またのご利用を心よりお待ちしております。ベストウエスタンホテルフィーノ新横浜　フロント

Respuesta del alojamiento: Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your two-night stay and were happy with our rates, convenient location, clean rooms, comfortable beds, and non-smoking floor.We are especially pleased that our location made your trip more enjoyable, with convenience stores, the train station, restaurants, and tourist attractions all nearby while still providing a quiet atmosphere.We also appreciate your understanding regarding the lack of on-site parking and are glad that the nearby public parking options were helpful.Thank you again for choosing to stay with us. It was our pleasure to welcome you, and we hope to have the opportunity to make your next trip just as fantastic! bestwestern hotel front

Respuesta del alojamiento: このたびはご宿泊いただき、誠にありがとうございます。お部屋の広さと手頃な価格以上のご満足をいただけたこと、またアメニティが充実していたとのお言葉を大変嬉しく拝見いたしました。今後も快適にお過ごしいただけるよう、サービスと設備の維持・改善に努めてまいります。再度のご来館を心よりお待ちしております。フロントベストウェスタンホテルフィーノ新横浜

Respuesta del alojamiento: Thank you very much for choosing to stay with us and for taking the time to share your review.We are delighted to hear that you enjoyed your stay and were satisfied with our hotel. Your kind words are greatly appreciated and will be shared with our entire team as encouragement.We will continue to do our best to provide a comfortable and enjoyable experience for all of our guests.We sincerely look forward to welcoming you again on your next visit.Best Western Hotel Fino Shin-Yokohama Front

Respuesta del alojamiento: Thank you very much for choosing to stay with us and for taking the time to share your review.We are delighted to hear that you enjoyed your stay and were satisfied with our hotel. Your kind words are greatly appreciated and will be shared with our entire team as encouragement.We will continue to do our best to provide a comfortable and enjoyable experience for all of our guests.We sincerely look forward to welcoming you again on your next visit.Best Western Hotel Fino Shin-Yokohama Front

Respuesta del alojamiento: このたびもご宿泊いただき、誠にありがとうございます。今回で4回目とのこと、快適にお過ごしいただけたご様子を大変うれしく拝見いたしました。駅・新幹線ホームから徒歩圏の立地や、清潔で静かな環境、周辺の利便性についてもご評価いただき光栄です。 一方で、エアコンの作動停止や作動音の件ではご不便をおかけし申し訳ございません。今後の改善に活かし、より安心してお休みいただけるよう努めてまいります。次回のご来館も心よりお待ちしております。フロントベストウェスタンホテルフィーノ新横浜

Respuesta del alojamiento: この度は当ホテルをご利用いただき、誠にありがとうございます。客室の清潔さについてお褒めのお言葉をいただき、大変嬉しく存じます。お客様に気持ちよく快適にお過ごしいただけるよう、日々の清掃や館内の環境維持に努めておりますので、このようなお言葉はスタッフにとって何よりの励みとなります。これからも快適で清潔な空間をご提供できるよう、スタッフ一同努めてまいります。またのお越しを心よりお待ち申し上げております。ベストウェスタンホテルフィーノ新横浜　フロント

Respuesta del alojamiento: この度は当ホテルをご利用いただき、誠にありがとうございます。数あるホテルの中から当ホテルをお選びいただき、また温かいお言葉をお寄せいただきましたこと、心より御礼申し上げます。ご滞在中、快適にお過ごしいただけたご様子を伺い、スタッフ一同大変嬉しく存じます。これからも皆様にご満足いただけるサービスをご提供できるよう、スタッフ一同努めてまいります。またお近くへお越しの際には、ぜひ当ホテルをご利用くださいませ。お客様のまたのお越しを、心よりお待ち申し上げております。ベストウェスタンホテルフィーノ新横浜　フロント

Respuesta del alojamiento: Thank you very much for taking the time to share your detailed feedback with us.We sincerely apologize that the condition of the room did not meet your expectations. We are sorry to hear that the carpet and bedding appeared worn and dated. We fully understand that the condition of the room is an important part of a comfortable stay, and we take your comments regarding these areas very seriously.At the same time, we are grateful to hear that you found the bathroom newer and cleaner. We truly appreciate you taking the time to mention this positive aspect of your stay.Regarding the location, we understand your point that staying closer to Yokohama Station may have been more convenient for your overall plans and for traveling to the airport. While our property is conveniently located within a short distance of Shin-Yokohama Station, we appreciate that the most suitable location can vary depending on each guest’s itinerary. Thank you for sharing this perspective with us.Your feedback regarding the condition of the room has been shared with our team and will be carefully considered as we work toward improving our facilities and guest experience.Thank you again for choosing to stay with us and for providing us with such valuable feedback. We sincerely hope to have the opportunity to welcome you again and provide you with a more comfortable and enjoyable stay.Bestwestern-Hotel-Fino　Shinyokohama front

Respuesta del alojamiento: このたびはご宿泊いただき、誠にありがとうございます。駅に近く便利な立地につきましてご満足いただけたこと、またお部屋の清潔さや、エアコンにより毎晩快適にお過ごしいただけたことを大変嬉しく拝見いたしました。またのご来館を心よりお待ち申し上げております。ベストウェスタンホテルフィーノ新横浜フロント

Respuesta del alojamiento: Thank you very much for choosing to stay with us and for taking the time to share your review.We are delighted to hear that you enjoyed your stay and were satisfied with our hotel. Your kind words are greatly appreciated and will be shared with our entire team as encouragement.We will continue to do our best to provide a comfortable and enjoyable experience for all of our guests.We sincerely look forward to welcoming you again on your next visit.Best Western Hotel Fino Shin-Yokohama Front