Wrexham Llyndir Hotel by Belvilla

"AVOID AVOID AVOID Absolutely disgusted arrived after a 4 hour drive to find the outside looking like a building site went inside rung the desk bell as instructed on a sheet of paper ,15 minutes later nothing nobody answered. Inside The downstairs rooms looked like a bad diy sos paint mops chemicals all left out for anybody to access. I googled the phone number and rang receiption 3 time for 15 minutes in total, only for 3 men to eventually arrived and looked at us and our dog with a What are you doing here expression . In broken english we were told to contact ***********. Hotel closed no welcome no customer service no heating no hot water no staff no food no bar and not pet friendly as advertised and shown in online photos and despite emailing them on wednesday to check. They had cancelled our booking. On reading reviews this hotel has been like this since wednesday, would have saved us the journey for them to have canceled prior to the 4 hour drive and they left us high and dry stranded at 715pm not offer of help just contact ***********. Omg *********** what a shambles wait for hotel to confirm they have cancelled before we can help which took an hour we will ring you back....... still waiting, did get an email offerinf us hotel miles away again from where we were, so that advise goes double for that booking agents AVOID AVOID AVOID it may look good after they finish refurbishment but crappy customer service will always be present both with hotel and *********** as still being advertised by booking as we struggled to find alter accomedation after 830pm on the same night which was pet friendly almost meant another 4 hour drive home but thank you holiday inn you have become our heros"