Hoteles cerca del Jos. A. Bank, Winchester

This was a nice hotel. The breakfast buffet was much better than I've had in other hotels of this class. Quality eggs, little Virginia ham omelettes, quality fresh fruit, sausage and the usual assortment of fruit, oatmeal, cold cereal, yogurts, waffles, bagels. Juice and coffee were good. Room was excellent. Nice desk, lots of outlets, nice bathroom counter for setting out your stuff, AC worked well. Parking covenant and I was only 10 minute drive to downtown Winchester and about 15 minutes to Shenandoah University theater. Staff very nice. Rooms clean.

We had our first family reunion here this weekend and it was a great success thanks to the wonderful staff. Roxanna, Vickie, Izzy, & Marvin were excellent. If you are thinking about having a function here, DO NOT HESITATE! BOOK IT! They took care of my every need and helped my family out of a last minute jam. My family had an incredible time and enjoyed their stay and the event thoroughly. Thank You so much for all of your help and hospitality! A+ Service!

El GW en Winchester se encuentra en el centro de Old Winchester. Es un antiguo Gran Hotel con habitaciones increíbles, todas con muebles de calidad y camas tan cómodas que puedes dormir todo el día. El vestíbulo cuenta con un piano bar y un salón, que es una gran atracción para los visitantes y los lugareños. El hotel también cuenta con un restaurante muy bueno para una cena agradable con manteles. La comida es excelente. El hotel también cuenta con una piscina cubierta de estilo griego y una bañera de hidromasaje. La ubicación está al final del centro comercial peatonal del centro, así que salga y eche un vistazo a todas las tiendas y restaurantes; el centro comercial a menudo ofrece eventos y música al aire libre. Este hotel también es perfecto si está visitando y explorando toda la historia que la zona tiene para ofrecer. (Algunos artículos están restringidos por covid, horario de restaurante modificado y el jacuzzi puede estar cerrado eliminando las restricciones, aunque la piscina estaba abierta) visite este lugar, definitivamente una buena experiencia.

My stay here has been for a little over a month now and this morning was the WORST AND RUDEST SERVICE I have had the ENTIRE time I have been here. Everyone else has been EXTREMELY friendly and kind. The lady at the front desk was extremely rude to my sister whom went to pay for the room for the day. She tried to charge her over the amount of the flat rate I was given so far bc of the length of my stay and asked for an ID and she was not switching out the room. She was only paying for it. The gentleman who’s name was on the room was working. She refused to apply our flat rate discount, continued to be rude to my sister who has very bad mentally issues from other trauma. I called down to speak with her and she continued her appalling attitude. I asked not to speak to me that way bc it was very rude and disrespectful and she continued. I then asked her name and later in time, she gave me a fake name, I asked her lastname and she told me “Nunya” which means “none of your business” in sarcasm. Then asked me what my name was. I went to find out the e problem at front desk and the lady there knows I’ve been here that long and knows our room and knows of the gentleman who’s name is on the room. She continued to raise her voice as she was in the phone with the manager. When I started explaining to the manager, the front desk clerk continued to raise her voice and also answered the phone bc of a call coming in all while continuing to argue with me. After explaining to owner she found that we have been here that long and tons the lady what to do. This woman threatened to have me physically removed by the police telling me my room wasn’t under my name. With that being said, my name was on the room for the second guest. My sister was trembling for about 45 minutes after the occurrence. I made a NASTY complaint on her and I honestly hope she loses her job!!!! THE CUSTOMER IS ALWAYS RIGHT!! But she failed to agree with that. I was so upset that my blood pressure was high and had to take an extra half of meds. This woman clearly does not belong working with the public. I have NEVER in my 44 years of life been spoken to the way she spoke to m?(’

In pics and in person the modern fresh room style is appealing though the functionality is sub-par. An example: one night table was a solid piece, no drawer or shelf with the top diameter much smaller than my laptop. Typically, a phone (use as an alarm), a bottle of water and an iPad , e-reader or book/magazine would be on a nightstand. Whoops, no room for all that and the slick surface made me nervous to leave my iPad on it. The open closet is fine, especially for me as I don't hang or put clothes in a drawer, but the only space available that wasn't in the bathroom is directly below where one would hang their clothes and right above the fridge. This could make it a perfect spot for a soft sided cooler, but this relatively small space (didn't measure, maybe 14”x20” with Keurig-style coffee maker already on it) is where one might set snacks, extra sodas, the cereal one brings because they like to eat the same thing every day and need a spot to set their cereal bowl while grabbing milk out of fridge right below. Not sure about you, but I'm not terribly comfortable putting food & dishes in the bathroom. Unfortunately, that is where my coffee maker needed to go (if I'm remembering correctly) the outlets where not accessible so Mr. Nespresso did need to go in the bathroom. Bathroom shower had some mold around the caulk area, otherwise serviceable. Not a horrible room overall, but not as nice as other similarly priced nearby chains so I'll stick to those.

This was our 2nd stay at this location since it had opened. Our first visit was very good so I chose it again when driving back up north toward home. This visit was not as good because of the young girl at the front desk that night. The Bonvoy APP did not enable the key for my room that was assigned. So, I had to stop at the front desk and I was clearly bothering this girl to have to put her phone down to take care of me. The next day I also noticed that they put a $150 hold on my VISA. We are huge Marriott travelers but it really irritates me when the APP doesn’t properly work and it irritates me even more when their properties decide to put holds on customer visas without informing the customer. Also, the manager of this hotel needs to realize that the girl who doesn’t want to work a hotel front desk and decides to take her attitude out on the customers is a huge negative reflection on your particular property and that causes us to choose a different Marriott property next time traveling through.