The hotel experience did not entirely match our expectations. The mattress in the room was very soft with no little support and did not appear to be the sprung quality expected of a 4 star hotel. The hotel had no alternative and a topper had to be added as a partial solution. We ate in the Butcher Farm Chef restaurant on our first evening and found it extremely disappointing. The table we sat at was essentially a home made divided shelving box with scratched glass top, with dirty clock pieces housed in it, with a taxidermist pigeon watching over us! The pork chop had not been trimmed and the sauce was too rich, whilst my vegetarian Wellington was soggy and half my plate was covered microwaved kale. When we mentioned this to our waitress, we were informed that the Chef said he was sorry, but nothing further was done to redress our unhappiness with the meal, as they said we had eaten it! The cost of the meal was equivalent to eating a 3 course meal at a superior restaurant. We did find that the breakfast was good, albeit our scrambled eggs had to be returned as they were undercooked. We swam twice a day in the Health Club pool, which was invariably very busy, with no circular lane system in place to ensure safe swimming and avoid everyone trying to swim up and down in their own lane in a crowded pool. We, as hotel guests staying for 3 days, were also expected to collect a health club card each day and leave our hotel key card. As the walk from the pool to the front health club reception desk is quite a walk down a cold draughty corridor, this is most unpleasant post swim in a robe with wet costume, prior to returning to one's room. Other hotels hand out a health club pass for the length of your stay. We enjoyed our stay in the area, but felt that the hotel did not meet expectations on a number of accounts, including the maintenance of the building (damp corridor by superior rooms and worn stair carpets).
Muy bueno
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