Hilton Palm Beach Pbi

nhân viên lễ tân ko đạt: chưa kiểm tra kỹ đặt phòng đã bảo khách đưa thẻ ttoan; sau đó ktra mới biết đã ttoasn. Lễ tân cứng nhắc khi xử lý check-in/out và làm phiền khách trả lời ko chuẩn mất thời gian khách. Ko thân thiện có vẻ phân biệt khách Châu Á... khiến cảm giác ko thoải mái

Decent room For the price. Comfy bedding and cool rooms, nice tv and view of the lake. Only issues were that the bathrooms basic/older style. Also a continuous noise of doors opening and closing all night. It was 3am and constant noise from maybe the a/c? plus neighboring guests

I interacted with the shuttle driver and Diana at the front desk. Both were congenial and professional. I had the pleasure of working out in the fitness center, which was the best of any hotel I can remember. It was clean, orderly all the machines were in working order, racks of free weights. It is a miniature version of Planet Fitness. After the workout, a dip in the spacious pool, then some time in the hot tub. The start to a productive day. Keep up the excellent work Hilton!

Suite was great. Spacious great view. Everything you need on location. Pool restaurant all excellent

As a long time honors member I still booked with ******* because they were 20% less. What I got was an indifferent check in, I mentioned I was a Honors member and the response was basically "we don't care". Our room was set on the 6th floor, which looked like a crime scene with virtually most the rooms under reconstruction- thus lots of noise into the night. My breakfast as a 50% all based food temps - cold roasted potatoes, cold bacon, cold toast. Eggs good, both our dishes and my sausage, this the 50% score. When asking for jam, we were told that was a DIY for service and to go get it at the continental spread. The previous night dinner was great at the Osteria by Capri was terrific. Chef Joey does Italian right! This was my hotel experience. My ******* experience was disappointing, as I tried very early after making the reservation (within 1 day) to change my reservation by 1 day. ******* said they would contact me with in 48 hours, as they could not reach a manager to approve the change (keep in mind I was going to be sent to the would be "crime scene floor or rooms"). They never contacted me. I did not want to go back through the call waiting process I had previously experienced. Sorry, not so good this time.

Staff was accommodating, personable. Had to wait a little for the room, but was very busy. I highly recommend the Hilton West Palm Beach, PBI.