Hoteles Best Western Plus en West Hollywood

Great location! Sunset blvd strip! 3/6 My husband had an accident inside the hotel, his finger got jam from the lobby elevator. The two male reception thought my husband was joking and did not attend him straight away and helped him to get his fingers out from the elevator door and help me opening the elevator door. The door sensor did not work when we’re about to walk inside the elevator to back to our room. No first aid, they just sent a plastic of ice to our room. No compensation. 3/8 On our last day we left our bags in the hotel because our flight was in the evening. When we return at night to get our bags. The same male staff when we left in the afternoon did not remembered us at night when we return to get our bags and used the toilet. I asked where is the rest room and said to me the restroom is only the hotel guest which was still us.