Best Western Plus London Wembley Hotel

Do not book this hotel. Booked and paid for a cheap room 10 months in advance and because a concert was on they cancelled the day before so they can charge you 4 times more if you contact them direct! Worst practice ever! Look at the other reviews that say the same. Absolutely disgusting ruined my planned surprise trip for my partner but they won't care only interested in profits.. How can they get away with this? If I could leave a negative rating I would!

Booked on 21-10-2021 for a stay on the 13-08-2022 we were going to watch a concert at Wembley stadium so thought rather than ger caught up in the rush for the train stay local and return home the next day, so as the date was close I thought I'd call the hotel to ask about parking lucky I did I was told by a member of staff that the hotel is closed to reservations and someone from the head office should have got intouch to let me know so I called head office to ask why no one had contacted me they said someone from the hotel should have done and no one can tell me the reason why the hotel is closed Now we can't get another hotel in the area because they are now all booked for the dates so definitely won't be using best Western hotels anymore

I would have liked to have stayed here but after having my money for over 8 months they cancel my booking saying they are closed. I have a disability and wanted to be near the venue for the concert but all hotels which are close are fully booked. At what point did they know they wouldn’t be open. Discussing.

I booked to stay for July. After ringing to see if any alterations could be made they informed me they were closed after not bother to contact me first. After back and forth of being open and closed they are now actually closed after telling me 2 days prior they can honour our booking. Not to mention the phone being put down on me and forwarding me to someone who couldn’t even help to avoid my complaint. we’re coming for the rugby league finally so this has added extra stress and a is major inconvenience. Leaving us 3 weeks to find another hotel around the stadium. After trying to speak to a manager who is apparently not available am yet to wait for a response for the poor management. Not happy will avoid the company in future.