Usuario invitado
18 de febrero de 2024
Booked one night here under the stay & fly package as we had a 5:30am flight out the next morning. The girl at check-out was not very helpful, and started to charge me for parking. I explained what rate we had booked. She then had me fill out a slip of paper, and gave me a sign to put in my car window. She did not explain how the shuttle or walkway worked, I had to ask a lot of leading questions to understand what we had to do the next morning. I asked about the walkway to the airport, and she pointed down a hall. I asked how long to walk, and she said about 5 minutes. I then asked if it's do-able with luggage, and she sort of laughed, and said no. We got to our room which was clean but REEKED of pot. If we had been staying longer I would have asked to switch although I don't think it would have made a difference as you could smell it in the hallway, although much stronger in our room. We closed the bathroom door for the night, and that seemed to help alleviate the smell a bit. The next morning, our shuttle driver was very prompt & friendly driving us the short ride to the airport. Coming home, there was no clear signage from the airport as to where to wait for the shuttle back to the hotel. We asked an airport employee who pointed it out. It was a very cold day with high wind gusts. After standing outside for about 30 minutes, we called the hotel to find out when the next shuttle would. At that point we were informed we have to CALL them for a pick-up. Lesson learned. We were never told this at check-in. I would not stay here again. I booked here due to the proximity to the airport, and the Marriott name. Both were disappointing. Should I ever need to fly out of Providence again I will look at other airport hotels.
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