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Hostel Helvetia - Warsaw City Center and Old Town
4/514 Comentarios

Hostel Helvetia - Warsaw City Center and Old Town

Varsovia|A 0.24km de la Chopin Museum
Worst customer service! Double payment for a single guest during checking-in and from online booking (visa). But, not willing to refund after admitting the issue. They blocked my phone calls and not responding to emails as well. Extremely poor customer service. Not recommend at all! I tried to book a reservation to a guest in their own website. Unfortunately, the reservation attempt has failed when I tried to make the pre-payment (small amount) to secure the reservation. Then, I succeeded to make the reservation via third-party website and paid the pre-payment. However, when the guest arrived at the hostel providing a printed copy of the prepaid booking confirmation and the receptionist told him that she could not find the reservation but only the other reservation (with failed pre-payment attempt via their own website). Then the guest paid in cash full for all the nights. Here is the problem, the hostel still proceeded to change from my Visa card for the unused reservation made via third-party website (they said they could not find during reception). Please note that all the reservations (failed or succeed) were for the same person within the same duration. I contacted the Hostel Helvetia by email and phone call regarding the situation. After initial investigation, they confirmed that the guest did pay for the full booking, whereas the online reservation via the third -party website remained unused and tagged as ”No Show”. After mentioning to contact me soon with more information from the receptionist who checked in the guest, I have not heard any further response from them, despite my repeated attempts to reach out via email and phone calls. Moreover, according to the booking policy from the Hostel Helvetia website, bookings are only confirmed after prepayment. However, the unsuccessful reservation with unpaid pre-booking via their website was still wrongfully used for check-in, causing the situation of double payment for the same guest. Moreover, during they are supposed to keep payment of the first night in case ”No Show”, yet they keep the payment for all nights (clearly mention in the online booking). What's more disappointing is even though they have clearly understood the issue, they still refused to refund without justification to correct their mistake. Who blocks phone calls and ghost emails from customers just to avoid refund inquiry! I gave the lowest scores for all the ratings, owing to the unacceptable conduct of the hostel.

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Motel One Warsaw-Chopin
4.5/5103 Comentarios
Muy limpio y limpio, el nivel de los barconejos es bueno y el pequeño compañero tiene una gran experiencia en una habitación.
Hostel Helvetia - Warsaw City Center and Old Town
4/514 Comentarios
Worst customer service! Double payment for a single guest during checking-in and from online booking (visa). But, not willing to refund after admitting the issue. They blocked my phone calls and not responding to emails as well. Extremely poor customer service. Not recommend at all! I tried to book a reservation to a guest in their own website. Unfortunately, the reservation attempt has failed when I tried to make the pre-payment (small amount) to secure the reservation. Then, I succeeded to make the reservation via third-party website and paid the pre-payment. However, when the guest arrived at the hostel providing a printed copy of the prepaid booking confirmation and the receptionist told him that she could not find the reservation but only the other reservation (with failed pre-payment attempt via their own website). Then the guest paid in cash full for all the nights. Here is the problem, the hostel still proceeded to change from my Visa card for the unused reservation made via third-party website (they said they could not find during reception). Please note that all the reservations (failed or succeed) were for the same person within the same duration. I contacted the Hostel Helvetia by email and phone call regarding the situation. After initial investigation, they confirmed that the guest did pay for the full booking, whereas the online reservation via the third -party website remained unused and tagged as ”No Show”. After mentioning to contact me soon with more information from the receptionist who checked in the guest, I have not heard any further response from them, despite my repeated attempts to reach out via email and phone calls. Moreover, according to the booking policy from the Hostel Helvetia website, bookings are only confirmed after prepayment. However, the unsuccessful reservation with unpaid pre-booking via their website was still wrongfully used for check-in, causing the situation of double payment for the same guest. Moreover, during they are supposed to keep payment of the first night in case ”No Show”, yet they keep the payment for all nights (clearly mention in the online booking). What's more disappointing is even though they have clearly understood the issue, they still refused to refund without justification to correct their mistake. Who blocks phone calls and ghost emails from customers just to avoid refund inquiry! I gave the lowest scores for all the ratings, owing to the unacceptable conduct of the hostel.
Hotel Gromada Warszawa Centrum
4.3/5117 Comentarios
Me encanto hospedarme aquí ya que todos los lugares más turísticos me quedaban a máximo 20 minutos caminando, a solo 6 minutos del centro histórico de Varsovia. Te dan 2 botellas de agua gratis y 2 tés gratis, cambian las toallas todos los días si tú quieres, hay buenísima calefacción, las camas están súper cómodas, cuartos amplios, bonito edificio y zona. Hablan inglés! Puedes hacer Check in a la hora que tú quieras.
Mamaison Residence Diana
4.4/549 Comentarios
We stayed here last year for two weeks and September 2023 for 10 nights (on 3 separate stays this time with travel in between). So we got to try quite a few rooms. We love it here. The staff is great, the rooms are huge, some have 1.5 bathrooms (great having two toilets) and the location is perfect. This is where we will stay every time.
Hotel Chmielna Warsaw
3.7/53 Comentarios
Esta es la habitación de la habitación que se encuentra en el hotel. Me sorprendió porque la habitación no era grande pero la cama era bastante grande (como doble) y muy cómoda . Habitaciones y baño muy limpios y aconchegados . Desayuno dejé que bañe un poco . Creo que es demasiado caro ahora . El hotel está muy bien situado, pero no hay nada que puedas hacer.
Hotel Logos
4.1/535 Comentarios
No puedo valorar las habitaciones si pero el equipo de recepción en concreto una chica, en mi vida me paso esto, llego a las 9 y pico al hotel que venía de un viaje de 20 horas prácticamente desde Kiev le digo que para el cheking y me contesta de mala manera en polaco que a las 2, le digo de guardar las maletas me las recoge otro señor amable , no me da opción de pagar suplemento o cualquier otra cosa , me voy a tomar algo y vuelvo a las 11:45 y me siento en sillones al lado de recepción y veo como empieza a llegar la gente y les hace el cheking si sin ser las 2, a mi no me dice nada así que cuando veo que van 3 grupos haciendo el cheking y subiendo a las habitaciones me dirijo a ella para pedirle las maletas y decirle que me voy a otro hotel , me mira con cara de estupida ( la que tiene) no se que me dice en otro idioma y otro chico de recepción me da las maletas, reservo en BOXTRAVEL él ibis budget ibis centro pido un bolt llego en 5 min y en 10 estoy descansando en mi habitación , eso es buen servicio y no lo de esta chica que con todas las letras digo que es una estúpida, ya que nunca me paso cosa similar y viajo continuamente , no recomiendo este hotel para nada. Esta chica debería estar despedida

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