Maui Kamaole

We have stayed at the Maui Kamaole on several occasions. The last was Oct 13 to Nov 12/24. The property is generally quite excellent as far as we are concerned. The pools are well maintained as are the grounds. The unit we stayed at this trip was d 105. The unit was clean on arrival and everything seemed to be in working order. By the end of the first week the fridge was making so much noise it was hard to sleep. Vacasa, the property manager had a repair man on site in good time. By the end of the second week the same problem returned. I stayed at the unit and watched the repairman fix the problem. We lost some food from the freezer and Vacasa said they would compensated us. We heard nothing more on the topic. Never make a promise you don't intend to keep! On our last day the safe refused to open and so another call to vacasa. Again they were quick to get the problem solved. The unit was in not bad condition but was looking a bit tired. the carpets are near the end of their life. The lanai off of the living room was well maintained by the condo association and was clean. The table and chairs were old but serviceable . The lanai off of the bedroom looked like it had not had a clean up for months. The few surviving plants appear to depend on infrequent rain or concerned renters. Over all we had a great time and really the problems we had were not to serious. There are lots of choices in that property and we most likely will rent a different unit next year.

PMI condo was updated and nice, but there were quite a few little black bugs in the upstairs bathroom. The bigger concern - PMI didn’t honour a refund THEY offered (stated in 2 emails). Refund was for an interrupted stay with painters in our condo and lack of access to our lanai. It really interrupted our stay and we got less than 24 hours notice this was happening (Day 2 of our stay). The offer was clearly too good to be true. No refund came. After our checkout when we questioned why no refund was forthcoming, PMI attempted to gaslight us and somehow blame us for not honouring their offer. Yet they won’t say in writing why they won’t refund us. In one phone call they went on to minimize the interruption of painters entering our site while we were in there - yet they were the ones who offered compensation at first. That is sketchy?! Truth is, if you make an offer, honour it or people won’t trust you, PMI. Whether you like us or not, whether you see us as rude or not, customer service would mean you follow through with what you offered. And yes, we did hang up on one call with PMI AFTER they refused to send the offered refund. We were gobsmacked they would be understanding during the stay and then wouldn’t honour their offer. Regardless of how many great reviews they get, we will never trust them again.

I love this location. So close to the beautiful Kamaole III beach, I walked down to the beach nearly every morning for a swim, sometimes multiple times a day. Of course, every condo here is privately owned, and they're all different. I've stayed in two different condos on two different occasions. The first was a 2 bedroom / 2 bath with an impressive view of the ocean from the front of the property. Really great. The decor was a bit outdated, but I didn't mind because it was clean and the kitchen was well-stocked, and the location was unbeatable. The second condo I stayed in was a one-bedroom with 2 baths. This one had a lovely lanai that opened out onto a lawn with lush, tropical landscaping all around. The only problem I had was that the one-bedroom units are on the ground floor, beneath the 2-bedroom units. I could hear footsteps and the murmur of voices upstairs constantly. And whoever was sleeping in the bedroom directly above me had a vibrating alarm clock on their phone that went off at around 3am and 4am on multiple mornings, and it would wake me up instantly every time. And then after it initially went off on those mornings, it would ring and vibrate again like every 30-45 minutes. Very disconcerting. I sent a very considerate, friendly note to the people upstairs, but they ignored it. So I spoke with the property management office and they tried to help to no avail. Really disappointing. I lost a lot of sleep, but the beauty and warm spirit of Maui kept me happy. However, I don't intend to stay in a downstairs one-bedroom condo here again - it's clear that there is no sound-proofing between floors. If you're sensitive to noise at all, I don't recommend booking a downstairs unit (as far as I know, all the one-bedroom units are downstairs, underneath the 2-bedroom units which are on the upper floors). The two pool areas are really nice, especially the upper pool area that has beautiful, lush, tropical landscaping.

Positives: excellent location, fantastic view of the ocean. We saw whales every day and beautiful sunsets at night. Very close to beaches, and restaurants. Condo was clean, roomy for 2 couples, nicely stocked kitchen. Nice big tv, we watched the Super Bowl. What is better than the ocean and football! Parking space right next to our building. We were able to check in 2 hours early also. Only negative is the carpet is dirty and should be replaced.

Our experience staying in unit A101 was excellent. Everything was clean and nicely decorated - and fully stocked with everything we needed for our easy strolls to the beaches just across the road (beach chairs, boogie boards, kids toys, etc). The kitchen was well stocked as well, and had the things we needed for preparing and serving food. The back patio was perfect for viewing the evening sunset and rinsing off the sand on our feet! Also, the owners website was extremely helpful in pre-planning: secretsofmaui.com

We traveled to Maui as a family in February of 2023. There were 19 members of the family that stayed at this location in 3 separate condos. first and foremost this is a beautiful location. obviously, the whole island is wonderful, but the proximity to the beach, as well as the small town of Kihei, made this a prime spot. The condo was very clean. and spacious, and a quick walk to both pool locations. speaking of the pools, there are awesome. My family really enjoyed both pools as well as 2 of the hottest hot tubes I've ever been in. it was great. Overall it was a pretty great location. Ok, that said on to the negatives. As mentioned above we traveled with our large family including several small children between the ages of 4-10. I would definitely not recommend this location if you have small children. This location has a lot of older folks and has very strict quiet hours rules. I understand this rule, but when you have several small children in Hawaii for the first time they want to run around, have fun, and play games at the pool. The children were scolded and warned at 5:00 pm by the staff to not play "marco polo:" due to the nature of the game being too loud. again I understand quiet hours and being respectful, but if these were small children playing and laughing, not a bunch of teenagers after a tournament baseball game. We were also sent a warning email from staff due to the children being too loud in the morning. this was after our first night when the children were still getting used to the time change, we had a 5-hour timezone change, so they were up around 5-6 am that first morning. again it just seemed we had to walk on eggshells with our children which was just a shame. other than that it was a beautiful location, that I would definitely stay at again once my children are a little older.