Valoraciones de Mercure Vung Tau Resort

Respuesta del alojamiento: Dear Bunibunbun,Thank you very much for your kind words and for choosing Mercure Vung Tau. We are delighted to know that you enjoyed our beautiful location, our rich and delicious breakfast, and especially the attentive service from our pool team member. Your compliments will be shared with the team as great encouragement.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay by the sea.Warm regards,Thien DaoAssistant Guest Relations Manager

Respuesta del alojamiento: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thien DaoAssistant Guest Relations Manager

Respuesta del alojamiento: Dear Valued Guest,Thank you for taking the time to share your feedback. We truly apologize for the miscommunication and the inconvenience you experienced during your stay with us. We take guest satisfaction very seriously, and we understand how frustrating it must have been to receive the wrong order and face language barriers. Rest assured, we are working closely with our team to improve communication and service quality, especially in our restaurant.We are glad to hear that you enjoyed the swimming pool, and we will continue to strive for improvements in all areas of our hotel. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience.Best regards,Thien DaoAssistant Guest Relations Manager

Respuesta del alojamiento: Dear Valued Guest,We are very sorry to hear that your recent stay at Mercure Vung Tau did not meet your expectations. Please accept our sincere apologies for the inconvenience regarding the children’s amenities and for the uncomfortable experience during your spa session.Regarding the children’s toothbrushes, we appreciate you bringing this to our attention. We have reviewed our housekeeping procedures to ensure that all family amenities are provided fully and consistently for our guests.In relation to the spa, we would like to clarify that the spa is an independent partner operating within the hotel premises. However, we hold our partners to the same high standards of service as our own team. We sincerely apologize for the misunderstanding about tipping. Tipping is not mandatory, and we have already shared your feedback with the spa management to ensure their staff follow the correct service guidelines and avoid similar situations in the future.Thank you for taking the time to share your feedback. It is truly valuable in helping us improve. We hope you will consider giving us another opportunity to welcome you back for a better experience.Best regards,Thien DaoAssistant Guest Relations Manager

Respuesta del alojamiento: Dear valued guest,Thank you for taking the time to share your feedback. We sincerely apologize for not meeting your expectations during your stay at Mercure Vung Tau. We regret to hear that you were disappointed with the reception service, the size of the swimming pool, and the cleanliness of the private beach. Please be assured that we take all guest concerns seriously, and we will address these issues with our team to ensure a better experience in the future.We understand the importance of a clean and welcoming environment, and we are committed to improving the cleanliness of our beach area. Your feedback is invaluable to us as it helps us improve our services and maintain the quality our guests expect.We hope you will consider giving us another opportunity to serve you in the future, and we truly appreciate your constructive comments.Best regards,Thien DaoAssistant Guest Relations Manager

Respuesta del alojamiento: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thien DaoAssistant Guest Relations Manager

Respuesta del alojamiento: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thien DaoAssistant Guest Relations Manager

Respuesta del alojamiento: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thien DaoAssistant Guest Relations Manager

Respuesta del alojamiento: Dear Noel-san,Thank you for your thoughtful review of your stay at Mercure Vung Tau. We are delighted to hear that you enjoyed the location of the hotel. As the property is built on a slope and was renovated from an older structure, we understand that the number of stairs may be a consideration for some guests. We are also mindful of accessibility for guests with disabilities, and we make every effort to accommodate them on the ground floor for easier access to their rooms.We have taken note of your comments regarding our staff’s English proficiency and have shared this feedback with our Talent & Culture department for additional training to ensure better communication in the future.Lastly, we appreciate your feedback regarding the check-out process. We will share your comments with the relevant department to further improve this aspect of our service.At Mercure Vung Tau, we are committed to providing the highest standard of service, and your feedback is invaluable to us. Thank you again for sharing your thoughts, and we look forward to welcoming you back soon.Best regards,Thien DaoAssistant Guest Relations Manager

Respuesta del alojamiento: Dear Valued Guest, Thank you for your rating and we are glad you enjoyed your stay at Mercure Vung Tau. We hope to welcome you back soon!Best regardsThien DaoAssistant Guest Relations Manager

Respuesta del alojamiento: Dear Valued Guest,Thank you for your rating and we are glad you enjoyed your stay at Mercure Vung Tau. We hope to welcome you back soon!Best regardsThien DaoAssistant Guest Relations Manager

Respuesta del alojamiento: Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thien DaoAssistant Guest Relations Manager

Respuesta del alojamiento: Dear Valued Guest,Thank you for taking the time to share your feedback. We are very sorry to hear that your recent experience did not meet your expectations. Your comments regarding the condition of the hotel and the pricing are important to us, and we truly appreciate you bringing them to our attention.Please be assured that we are constantly working on improvements, and your feedback will be shared with the relevant teams to help us enhance the quality of our services and facilities.We would welcome the opportunity to speak with you directly and learn more about your stay, so we can address your concerns and hopefully restore your confidence in us.Warm regards,Thien DaoAssistant Guest Relations Manager

Respuesta del alojamiento: Dear Mr Richard,Thank you for your rating and we are glad you enjoyed your stay at Mercure Vung Tau. We hope to welcome you back soon!RegardsThien Dao Assistant Guest Relations Manager