Abieshomes Serviced Apartments - Votivpark

The aprtment was very nice and very clean. Altough we never met the owner they always respond to our quuries promptly. Will definitely recomend these apartments. Location was also very nice.

The apartments are spacious and comfortable. We travelled with family so we had two apartments open together. Close to the Votive Church.

I will start with good sides and then, trying objectively list all issues, that should and could be fixed, if management still plans to keep prices on current level Pros: - higher than usual quality of furniture and equipment - location - inner design Cons: - poor communication and website functioning I needed to double check all steps of reservation, payment confirmation etc. Of course it appeared that booking through their website was wrong (what I managed to realize after couple of messages and calls, as no email confirmation have been received) and appartment was unavailable. Good news is that management decided to provide another, smaller one, but with a discount - wrong instructions on appartment location in a message . It is also worth mentioning, that these instructions I got after 2 reminders sent to the WhatsApp number. At the end, I found it, but moving further .. - the drain in a shower was completely out of order, what made impossible to take a shower, and photos of these disaster were sent immediately And, with 24/7 support, the answer I received next day around 10 am, that somebody will come and see. Till that time I have already bought by myself special gel for this kind of drain issues and wrote to management, that I will try to fix this because I need to take a shower anyway)) - the most interesting, is that I asked to prolong for 1 day the appartment as my circumstances changed, and taking into account all my troubles, I expected some discount. However, no answer was given and when I reminded, they answered that appartment already booked via website automatically by another customer (what is ridiculous, remembering my experience with absence of any kind of automatic confirmation or even emails) So, overall experience, due to small but numerous issues is bad. And definitely is not worth almost 300 eur per night. You can afford that level of service if your cost 70 euros, not 300.

Avoid at all costs!! If you want to go home to your apartment and enjoy a comfortable stay after a long day sightseeing, these apartments are NOT for you. The following is a list of all things that went wrong with Abieshomes apartments both at the Opera and Votivpark sites: 1. They made a mistake with our initial booking. Luckily I had emailed them before we arrived otherwise we would have arrived and had no where to go. To rectify they offered us an ‘upgrade’ to the Opera apartment. 2. When we arrived we were given two keys as the apartment had two locks. We left our luggage in the apartment, locked the apartment with both keys and went for a walk. Upon our return, one of the locks would not open. We tried ringing Abieshomes numerous times , however they did not answer. After about 40 minutes, we found a kind stranger from a nearby building who managed to open the door for us. 3. We were at the Opera apartment for 11 nights. We did not have a working TV for the entire time. They tried to fix but could not. 4. Five of those nights, we did not have a functional shower. We had to hold the shower head. In addition, there was no bath tub. Instead the shower was in a jacuzzi with an uneven surface which was extremely slippery and dangerous. 5. When we were to check in at the Votivpark apartment, we were assured everything would be perfect. Unfortunately the instructions they gave us to enter the building did not work! Luckily Sarah who works for Abieshomes was there and she let us in. 6. They only gave us two bath towels for an eight night stay. We had to request for more. 7. They have removed the heating/air conditioner remote control so to you cannot adjust the temperature to a level that is comfortable for you. 8. The water temperature is luke warm. If you want a nice hot shower, the Votivpark apartment is not for you. 9. There is no clothes dryer in the Votivpark apartment. The one in the Opera did not work. 10. Wi-Fi at the Votivpark was extremely slow or did not work at all. 11. Drainage in the shower was very slow. Each time we had a shower, it would take quite a while for the water to go down. 12. After two days, the shower flooded! 13. Cleanliness - what’s that? 14, Clearly they knew they were in the wrong and as compensation they offered us an extra night either before or after our reservation. How ridiculous! As tourists, we obviously have an itinerary and have planes to catch. We just add a day here and there! I have suggested to everyone I know to definitely NOT stay at these apartments. They will ruin your holiday. They certainly ruined ours! Again I stress AVOID AT ALL COSTS!!

Fantastic property! Beautifully decorated! Great communication- very responsive and helpful!

The property offered a lot of space, which was nice, but only had one toilet for 6 people. The shower in the master also had no door and the water went all over the floor - so unusable completely. it was also showing heavy wear and tear inside - back door (huge. tall glass door) came off hinge completely while there and almost fell on my 9-year-old. The air conditioners also didn't work until the last night of our stay when someone came into replace a part. Definitely needs some updating and Maintenace done to the apartment to make it fully functional as a rental.

This was such a disappointing stay. Travelling with two teens, having Wifi and the TV working is essential. Neither worked. The remote control was also either not working (in one room) and missing entirely in the other. We arrived Thursday and left Sunday. During that period I must have sent 10 emails and wasted half of Friday waiting for a technician to attend at the unit (as their office is not near the actual building). When the technician came they confirmed what we already knew, and couldn’t find an appropriate remote control for the TV in our room. They said they’d return with the correct one, they didn’t. They said they’d contact the internet carrier, but said nothing would happen until Monday due to the holiday. This is nonsense as Austria is a very sophisticated country and each cable and internet company has tech support 24/7. Beyond the TV and wifi, we didn’t get the unit we thought we were getting - it wasn’t the same 3 bedroom as in the photos. It had NO VIEW at all from any of the windows. We were told that we didn’t ask for a view! There was loud construction noise, be careful. Also, a door was broken (not major but make sure you check the whole unit upfront so they don’t accuse you of brewing anything as it’s a hefty deposit). There’s no left luggage. Check out is 11 (they knocked at 10:45) and our flight was at 5pm. With all the issues, they didn’t even offer a discount on total stay as we certainly did not get what we paid for. I wish we stayed elsewhere.

We felt so at home in this apartment! Clear check in instructions, very comfortable beds, working washing machine, amazing view. I would stay here again and definitely recommend it.