It was honestly one of the worst accommodation experiences I’ve ever had.
On the day of check-in, we were told that check-in started at 3 PM, but that we could leave our large luggage there anytime after 9 AM. When we arrived, we tried to open the key box using the PIN code we had been given, but there was no key inside.
Fortunately, another guest helped us open the first door before entering their own room, so we were at least able to leave our luggage inside. Just to be safe, I sent the owner a message with a photo asking if it was okay to leave our luggage there, but I received no response. We waited about 30 minutes, but we had plans, so we eventually left and placed our luggage in front of our room.
When we returned at around 8 PM and tried to check in, the PIN code for the key box no longer worked. Two other guests helped us. One even offered to let us sleep in their room, while another spent a long time desperately trying to open the key box for us.
Meanwhile, the owner completely ignored our messages. They hadn’t replied to anything since the morning, and our messages weren’t even being read.
We were eventually able to get inside the building again with help from another guest, but our luggage, which we had left in front of our room, was completely gone. Of course, we couldn’t enter our room because we still had no key.
We tried calling a locksmith and even tried to figure out how to open the lock ourselves, but nothing worked.
Since we had booked through Trip.com, we contacted their emergency support, and they provided us with another contact number for the owner. We contacted that number and finally received a response.
It was already strange enough that the owner knew our contact information and that we had not even been able to check in, yet they had never contacted us themselves.
We explained that our luggage was missing and that the key box was not working. After some time, they sent us another four-digit PIN code. This one finally opened the key box, and we were able to get the key.
But by that point, it was already after 10 PM.
We hoped that perhaps our luggage had been placed inside our room. However, when we opened the door, there was still no luggage.
We contacted them again, and they told us that a cleaner had our luggage.
Excuse me, but WHY?
If the room was locked, why wasn’t our luggage simply placed inside the room?
All of our essential belongings were inside those suitcases, but we were told that we couldn’t get them back until the next day.
We were promised that our luggage would be returned at 8 AM the following morning. However, no one showed up even at 8:30 AM.
Eventually, someone arrived, but they were a local staff member who couldn’t speak English. When we asked for our luggage, they simply kept saying “wait” and showed absolutely no sense of apology or concern about the situation.
We finally got our luggage back at 9 AM — one hour later than promised.
The other guests who had helped us the night before also said that the situation was unacceptable and that we should receive a refund.
Instead, the accommodation offered to extend our checkout by two hours as compensation.
That was completely useless to us. It cost them virtually nothing, and it did not address the fact that we had been locked out of our room, had our luggage taken away without our permission, and had been left without any proper support for hours.
We were also told that a refund was not possible.
The entire experience was extremely stressful, frustrating, and uncomfortable.
An Austrian friend of mine later told me that this accommodation is apparently known locally for being one of the worst places to stay. I really wish I had researched it more carefully beforehand.
I honestly don’t even want to give this place one star. However, I’m writing this review because I don’t want other travelers to experience the same thing.
Please be very careful when booking this accommodation.
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