Subha V
21 de junio de 2024
So many horror stories about this resort. First things first, Bhagyasree from the sales team gave me a bad experience with booking safaris. She took 16k extra for 4 safaris than the usual safari price. Some amount of it is acceptable as service charge but 16k for 4 safaris is outrageous. When asked about it, she returned 10k and kept 6k as service charge which i was ok with. And here comes the worst part, on the day of safari, we realized one person’s name from our group was not mentioned at all in our safari booking. That person was stopped from entering the safari and when we called her from the safari gate in distress, she rudely said nothing can be done now and ot was my responsibility to check beforehand. I should have checked, but what did pay the service charge of 1500rs for each safari. They could not even enter the names right. Very traumatic! Then comes the actual resort part. We booked the best rooms available in the hotel called premium rooms. And they were the worst i have seen of late. Very unclean bathrooms with hard water stains and other stains on commode and washbasins, dusty walls, paint falling off the walls when we open the doors, and soiled bed linen. Even when we asked the staff to clean again upon checkin, they cleaned a bit and skipped the rest. Very unprofessional of them. Swimming pool water was dirty. Food was fine and adjusted as per our requirements, that is the only better part of staying here. I hated the experience so much that i was actually looking forward to my check out. Would never come back here!
Traducir