This rating is tricky. I did extensive research and initially wanted to stay at Pole Pole or Kinasi Lodge, but both were sold out. Basecamp had recently undergone a management change and renovations, which came with mixed reviews — and I now understand why. I think this property with a few months of work, will be amazing. Some specifics: Service: The management team (Iris and Abdullah) are excellent. Prior to arriving, I was on whatapp with Iris and she is super responsive and helpful. Once onsite, we were in the hands of Abdullah, who always made sure we had what we need - from checking in early to organising excursions, he was great. Kitchen/Dining: This is the biggest area of opportunity (and critical, as you will pretty much eat all your meals at the hotel). The kitchen often ran out of key ingredients - for example, they had a drink menu of 6 cocktails, and one night they were out of 5 out of 6 of them! Additionally, we were hungry between excursions but the kitchen was unable to handle their 'bites' menu between lunch and dinner. Rooms: Beautiful, with some still being renovated (so be sure to ask if you booked a renovated room). Our family room with a sea view was stunning. We ran into a couple issues with all the outlets not working, which maintenance fixed. Same with the safe. We had two instances of no hot water in the shower, but maintenance was able to fix them. We did also lose power a couple times which tripped the circuit and required a reboot in the middle of the night to re-start the AC. Amenities: Nice pool, beachfront location, and reliable WiFi in common areas. So overall, nice resort with a few 'growing pains' to work out to go from 4 to 5 stars!
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