Valoraciones de Novotel Tours Centre Gare

Personal amable y hotel bien localizado.

Bom hotel

Séjour d'une nuit. Rien à redire. Chambre propre. Bon petit-déjeuner.

Pas de bureau dans la chambre Salle de bain avec baignoire alors que j'avais demandé avec douche

酒店就在火車站旁邊（步行三分鐘） 附近有小超市和餐廳 很方便 就是酒店相對簡樸 一應用品都要自備（有燒水壺 紙杯 毛巾 吹風機） 餐廳品種比較少 但乾淨衞生 總體而言還是不錯的

不錯，位置很好，容易停車

Recepcion: pequeña y poco profesional(llegamos expontaneamente.. si no conoces el Hotel, no te muestran una habitaciòn, tienes que verla en internet( no sé si es por la falta de personal). Los cuartos( al menos los 2 nuestros) tenian peste a humo( como si hubiera dormido alli algûn fumador) y el otro a hongo y humedad, a viejo( no sé, pero no un olor agradable...mejor olía el baño de la recepciòn). Los colchones son buenos( se duerme bién), al ver que la estación del tren queda al lado, pedi una habitación hacia la otra parte( no sentí ruido). EL ELEVADOR ERA UNA SAUNA( no está clinatizado con el calor que había),EN LA HABITACION NO HAY MINIBAR,NI TE PONEN AGUA. Yo aquí no regresaría más!!! La higiene( regular)...se ve todo limpiio, pero si te fijas podrian limpiar mejor( no colgué la toalla en el ganchito de la puerta del baño, porque la puerta estaba llena de polvo y sucia. La almohada olia a guardado( aunque la ropa de cama y toallas estaban limpias). Del desayuno no les puedo decir( porque todavía no he desayunado), son las 5:30 am y me despertó el calor( aunque en los cuartos el aire funciona bién).

Nos alojamos en el Novotel Tours Centre Gare durante seis noches en familia. En conjunto, la experiencia fue buena. La habitación tenía un tamaño suficiente para tres personas, con camas muy cómodas, mobiliario moderno, buena climatización y, algo que valoramos especialmente, sin ruido exterior. Tanto la habitación como el baño estaban limpios. Como aspecto negativo, uno de los días se olvidaron por completo de hacer la habitación. El desayuno es variado, de buena calidad y con reposición continua. Hay fruta fresca, varios tipos de leche, buena bollería, cereales, zumos y diferentes opciones calientes. Precisamente durante uno de los desayunos se produjo el aspecto que más nos decepcionó de la estancia. Un huésped entró con dos perros grandes y mantuvo uno de ellos suelto en el salón de desayuno, llegando además a darle de comer allí. Se lo comunicamos al personal y su respuesta se limitó a decirnos que los perros eran dóciles, sin intervenir. Posteriormente presentamos nuestra queja y la gerencia nos dio la razón. Agradecemos su respuesta, pero consideramos impropio de un establecimiento de esta categoría que el personal presente no hiciera cumplir en ese momento las propias normas del hotel, especialmente tratándose de un espacio donde se sirven alimentos. El trato del personal, fuera de ese incidente, fue amable y correcto, y las zonas comunes estaban limpias. Durante nuestra estancia estaban renovando uno de los ascensores, algo positivo de cara a mejorar las instalaciones, pero esto significó que solo hubiera uno operativo. En determinados momentos la espera era considerable y alguna vez terminamos bajando andando las cinco plantas. La ubicación es muy buena. Está prácticamente junto a la estación de Tours y permite desplazarse andando hacia el centro, las zonas comerciales y el casco histórico. Esto nos permitió dejar el coche y movernos andando por Tours con facilidad. No utilizamos el aparcamiento del hotel. En conjunto, buena relación calidad-precio y una estancia confortable, especialmente por la comodidad de las camas, el silencio, el desayuno y la ubicación. Volveríamos a considerarlo para alojarnos en Tours, aunque los dos fallos de servicio mencionados hacen que nuestra valoración no llegue a excelente

Our room was quiet, comfortable and quite spacious. Given that the hotel is adjacent to the railway station, I was surprised at how quiet the room was. The refreshment station left something to be desired. There was no black tea provided, only herbal. We had to ask for black tea and milk. Breakfast was good, but things ran out during busy times and staff were slow to replenish. The bar was not well staffed; we had to go to reception and ask for someone to serve us. The restaurant was closed at the weekend, which didn't bother us, but it was odd. The worst thing about the hotel was the location. It was not in the nicest part of town and I would not have been comfortable walking back to it in the dark. If a hotel close to the station is what you require then this is ideal, but I would not stay here again.

There are a lot of rooms, but only a small reception desk with one person available. There were 2 persons in front of me and it took 15 mins before I was checked in. The hotel clerk didn t explain anything. Rooms are big ,a bit worn out, and very noisy, all street and station noise comes in loud. Expect a wake up around 05:30. Big tv in room and wifi works well. Very basic breakfast, comparable with what you get at every Ibis… Instead of a Novotel, this indeed feels more like an Ibis with bigger rooms. I was not at all impressed and won’t visit this hotel again.

At check in the person accidentally took a payment of the room, However, we had pre paid. Rather than refund on the spot, I had to wait for international bank transfer… fine, a few days. Recieved an email a week later once I followed up three times ( to no response) sorry, accounts on annual leave, won’t be till September! It takes 3 weeks for a refund in 2025???

A chain hotel but with character and perfectly placed for exploring Tours. Parking on site is a huge advantage and it’s very close to the train station too. Staff were lovely and welcoming, especially Souad who helped us several times. Restaurant was very nice and relaxing place. Food was great. We’ll return next time we’re travelling there.

The hotel is squeezed between railway lines and a busy road. Rooms have double glazing but it doesn’t seem like it, it’s very noisy although quieter at night once traffic dies down. Rooms are a good size, clean and with comfortable beds. There’s a kettle, fridge and hairdryer but sadly no safe. Aircon was working but we had to leave it on permanently to keep the room a stable temperature, otherwise it couldn’t cope with cooling down a hot room. We were there for 4 nights, on the third night the water in the toilet wouldn’t stop running and it wouldn’t flush, this kept us awake. Then the bathroom door handle broke, trapping my husband in the bathroom, it took two of us to force it open. After this we were so awake we didn’t sleep again. No apology from the hotel but they did fix the problems. We then found out that there had been repeated plumbing issues on the second floor. Breakfast was quite good with fair amount of choice. I heard that the restaurant wasn’t much good for dinner and never seemed to be open but there’s plenty of places to go as it’s such a central location. Convenient for an overnight stay if you have an early train - you’ll probably hear it arrive!

Dreadful hotel ! My room was on the fifth floor and stifling hot.The hotel refused to put the air conditioning on or to provide a fan .I did ask everyday. I was overlooking the railway station so the noise with the windows open was horrendous! So I had very little sleep! In fact I had to take a cool shower every night at about 2 am! Other people asked to be moved to the other side of the hotel but that was overlooking a very busy road so was just as bad .My room wasn't cleaned very well - marks left around the sink and I had dropped a tablet under the dressing table - which could have been easily hoovered up but wasn't. The breakfast buffet was basic.It was not restocked very often and the tables were very slowly cleared. The service in the restaurant was very poor -people were waiting so long for their order to be taken they walked out! I can honestly say this was the worst four night stay I have ever had in a hotel anywhere in the world!