Modern Downtown Apartments

Do not go here under any circumstances. It will ruin your mood. I stayed at this hotel for three days in December, and although the app said check-in was possible from 2 PM, the reality was completely different upon arrival. They insisted that check-in was only possible from 4 PM. The service was absolutely terrible. From the moment I checked in, they made me wait for a long time in the lobby and demanded a $200 deposit, which I paid. They said they would refund it within 7 days of check-out, but they never did. I've traveled to many places, but I've never seen such terrible service and shoddy management. Absolutely do not go to this Modern Downtown Apartment. You will suffer severe mental distress and lose your deposit money. This place is a scam.

房間在網上的照片很好，到現場看後，很失望。一樓取鑰匙的前台，服務態度冷漠，讓人很不舒服。

The hotel apartment was great and located near the heart of downtown Toronto. My only complaint is that we originally booked for the modern apartments located on Adelaide but it was canceled last minute by the property owners. As alternative we were given a different luxury apartment that was slightly further out from the locations we visited. Overall once the check in issue was resolved we had so much fun. So much good food, drinks, vibes, and love. The location was perfectly centered in the midst of all the action. There were still a few sights we didn’t visit but the ones we did visit were very memorable.

Late contact about check-in information, snarky responses to my messages when I was sent messages with no link and then partial links, no answer to questions on a fan that eould not shut off, and bogus charges for late checkout and not cleaning despite leaving more then 2 hours before checkout and following all check-out procedures. I tried calling both the cell and office numbers to no avail, with the only "voice" on the line an AI assistor. No responses to e-mails either.

Terrible experience. They left 1 set of towels for 2 people. We wrote to them, we called them, they didn't bother to respond. Only a day before we were due to check out they said that " we passed the message to housekeeping". Do not bother. Extremely unwelcoming management company. No customer service. They just collect the money and don't care.

Great central location, close to bars and restaurants - easy to walk everywhere. Slight musty smell in the room but it was clean and well equipped though small. Communication was easy. Asked if we needed parking but no parking on site - there are a couple of safe 24hour public parking lots nearby though. Convenient for a few days in Toronto

The door of the apartment did not lock. I tried to reach out to owner, but received no response whatsoever. They left 2 phone numbers on a pamphlet in the room. I tried calling and texting both. No answer. I tried contacting them through *******. No response. I then spoke to security at the building. Security stated the owner had been previously notified of the issue, but apparently did not resolve it. Security had difficulty reaching owner. When they did finally get them on the phone, the owner asked to speak with me. They passed the phone over to me and I explained the problem. They then asked me to put the building security back on the phone. Security hung up and was told to tell me that I would be getting a phone call from the owner "shortly". I received NO contact from owner at all. Still no way to lock the door and secure the room and apparently no one cared. This really ruined my trip. My choices were to sit in my room and go nowhere (in which case I may as well have stayed home), or trust that no one will come in while I'm gone. Plus the thought of sleeping in a room with no way to lock the door didn't make me feel very comfortable, especially in a big city. I guess the owner doesn't care about their guests' safety. I did not go out and do half the things I wanted to because I was concerned about leaving my belongings unsecured, and when I did go out, I couldn't enjoy myself.

Good Day, This is a formal complaint! It took us 2 hours just to get the host to check us in and when we got to the apartment the door was not locking! We could not stay there and had to leave to go to another hotel. We requested a refund from the host who was willing to give us this but said ******* had to contact them first! We called ******* and were told they could not get the host on the phone no on record and will send them an email. I gave a cell number to call and was told they cannot use this cell no but then asked ME for the email address of the host! This is terrible service!