Helenekilde Badehotel

Our group stayed in this hotel mid September 2024. We tried to confirm if the wifi was good enough for some important business meetings. We sent emails which they never responded to. We called several times and waited a total of 20 minutes and they never responded. One of our colleagues had to book somewhere else given the lack of response and they would not allow him to cancel. It is a take it or leave it attitude at this hotel. They never apologized for not responding to our emails and argued that it is normal to wait 20 minutes for their reception to respond! We spoke to reception personnel and two of their superiors and all were supportive of their actions. Beware of what to expect!

Our group stayed in this hotel mid September 2024. We tried to confirm if the wifi was good enough for some important business meetings. We sent emails which they never responded to. We called several times and waited a total of 20 minutes and they never responded. One of our colleagues had to book somewhere else given the lack of response and they would not allow him to cancel. It is a take it or leave it attitude at this hotel. Beware!

I don’t often write reviews but I thought this hotel and staff deserve the recognition. We had a couple of teething issues when we arrived but Nina the Operations Manager dealt with it brilliantly. The location is stunning, it has a great relaxed vibe and we also had a fantastic dinner here. All in all I can’t recommend it highly enough.

Loved this hotel so much. Decor absolutely gorgeous, felt so Danish, overlooking the sea and with sauna with sea views, great breakfast too. Very friendly and helpful host. Relaxed yet uber stylish. Loved it.

Great and cozy hotel on the Danish Riviera with fantastic views and surroundings. A perfect get away to take it easy and enjoy some time as a couple, with friends or by yourself. Unfortunately the restaurant service doesn't live up to the location, ambience of the hotel, the views and price of the stay. The food was good but exceptional slow service with constant mistakes during the dinners for example forgetting orders, forgetting cutlery, forgetting bread, forgetting salt & pepper. Eating here will require a lot of patient, but everything else great.

I know this hotel well, having grown up north of Copenhagen, and I’ve stayed at their sister hotel, Sanders. So I was looking forward to spending a night in beautiful surroundings in connection with attending a party in the area. Now I wish I’d spent the money on a taxi back to Copenhagen instead. I’d barely been greeted during check-in before I was told (without asking) that there were no tables for dinner or lunch in the restaurant. They were full. Too bad. Luckily I didn’t need one but what a start. Then to the room. It looked like a dorm room, sparsely decorated and overlooking a parking lot. At DKK 3500 per night. No bedside table, no safe….The bed was also uncomfortable but that’s perhaps a matter of taste. What truly made it impossible to sleep was the fact that you could hear everything anyone said or did in any of the rooms next door. There’s zero insulation. At least I could look forward to breakfast, I figured. Wrong again. It’s the leanest breakfast buffet I have ever come across, and you got the impression that the hotel is trying to save as much money as possible. Not a croissant or a pastry in sight. I was informed I could have some jam for my bread if I wanted anything sweet. Lol. I ran into some other friends from abroad, who’d also stayed here for the party, and they mirrored my impressions. A total rip-off. Terrible rooms. Terrible service. The views are good (if you don’t get the parking lot) but you can have those by going to the beach. Don’t stay here.