Grand Hotel Continental

Joli hôtel au bord de mer. Accueil agréable et sympathique, beaucoup d'efforts pour être agréable. Restaurant et bars en bord de mer (20 mètres)

The reception staff were very friendly and helpful.We booked the basic rooms with no balconies. Nicely decorated , super shower and quality products to use. Cleaned every day to a good standard. The breakfast had a good choice of food. We ate out every night in all local restaurants they all were to a very good standard. There’s a coop shop just over the road. Bus stop very close by plus very informative English speaking tourist information office in park opposite hotel. The pool is kept clean and nice to be Olympic size. The walk to the beach has well maintained boardwalk and lots of changing rooms. Sand is lovely. If you want to experience a little taste of Italy, this hotel offers a very good base.

Great hotel, good facilities and excellent location. Reception staff were helpful and polite but the service during breakfast wasn’t up to scratch. Conveniently located right on the beach with access to free sun loungers.

Staff stolen our things from our room (about 300 euro) and the manager did not result it, protect robber and did not give us a refunde. We can not recommend this hotel. We never return to this terrible hotel...............................

Absolutely DIGUSTING and a joke of a 'hotel' I advise you all to avoid Grand hotel continental in Terrania Tuscancy . There is nothing 'grand' about the hotel. I cannot understand for the life of me how this has the status of 4 stars. I along with my family witnessed first hand rudeness whereby staff talk down to you. They are unwilling to tend to your basic needs. We arrived at the hotel a few hours behind schedule due to issues out of our control. We were met by an unpleasant uncooperative receptionist who seemed irritated by my questions. I was hoping to have clarification in regards to pool opening/closing time and housekeeping times. He was non-chalant in his replies and seemed clearly bothered communicating with me and didn't know how to respond. We indeed had on-going issues with housekeeping as she failed to clean our rooms for 3 out of the 5 days. We spoke to her and suddenly she became uncommunicative and almost zombie- like & suddenly didn't understand us when I had clearly viewed her communicating freely with ease amongst other guests. We requested for fresh sheets and towels, we were made to feel guilty for wanting our rooms cleaned and she refused to do this. We complained at reception and she was fairly pleasant and informed us she would pass this onto management ( we obviously didn't hear anything) On a separate occasion (due to the lack of towels & cleanliness in our room) we requested for more towels and was met with the response ' again?!' Absolute rudeness, I was held back from complaining from my family member (how dare you talk to us with disrespect!) I got the impression the staff are unable to accommodate in a fair & decent manner to guests who are paying a lot of money. The staff created segregation with failure to tend to our wants and BASIC needs. The rooms are unclean, basic shower room, tiny beds for a dwarf. We requested (on our first night) for a blanket we were offered with a tiny sheet. The A/C hardly worked and other guests also openly complained in the lobby. The rooms smelt like someone had died in there, damp, disgusting odour. We were given no basic necessities such as tea/coffee or even an iron. They have a dingy iron room but you need to walk down a dark corridor as they have turned the lights off to save electricity. Then you may iron (if you make it safely that is!) We feel and know we have wasted our time & money on a supposedly 4 star resort. Also, avoid the POMPOUS restaurant if you can. We had booked for half board meaning breakfast & dinner included yet they miraculously didn't have our room number written. whilst they pretended to look busy 'trying' to accommodate us with a table. Extremely disorganised and unprofessional. Of course we walked out and instead went out to eat. I must warn you the resort look's better on paper as there are only a handful of restaurants. In one restaurant we ordered and at the end the waitress had the audacity to state ' I was thinking you ordered so much food!' We a

One of the worst hotels I have ever stayed in. Dirty rooms with dust. Beds were shocking! Uncomfortable and cheap mattress. Housekeeping awful. The lady refused to do our room 3 days out of the 5 we were there. She spoke in her language and made out she did not understand what we were saying. Management at reception were rude. I asked for extra towels and on the second occasion the manager replied 'Again?' Yes I needed towels because of lack of Housekeeping. How very rude if him. Shocking. Please avoid this place. Boring too! Coffee bar young man was very rude too. Made mistake of asking for a Latte instead of Cafe Latte. Went to him to get it changed and he started to bang and smash the cutlery!! They need serious training in hospitality!

The bathroom is very old and dirty. Shower drain was blocked and we needed someone to fix it. They came relatively quickly to sort it out. The pool and gym are fantastic. Close to the beach. Hallway smells like smoke.

Good Hotel with very nice staff, realy good food - delicious desserts. Hotel with big pool. Good starting point for trips to Pisa, Florence, Sienna, Cinque Terre. Nice clean sea. We stayed here for 7 days - in hotel everything was OK.

First of all I don't know why the hotel has so many bad reviews. When we booked the hotel we weren't sure because of the bad reviews. There is absolutely nothing wrong with this hotel. Rooms and the hotel area are clean and looked after. We weren't supposed to have a balcony but we got a room with pool balcony view, what a great surprise. The staff is really friendly, helpful and nice. Room was cleaned every single day and had an air conditioning. The swimming pool is great with free sunbeds. The beach/sea is absolutely lovely. Sunbeds for sitting up are free and if you want to have a lie down sunbed you need to pay for it which we didn't really like... Otherwise breakfast was brilliant and we really enjoyed staying here. We would definitely come back!