City Express by Marriott Tijuana Río

Bueno, sabiendo que este hotel pertenece a la familia Marriott, es sorprendentemente básico. Claro que está limpio, pero con poco cuidado en el interior, la iluminación, la forma de recibir al cliente... en general, los pequeños detalles hacen la vida mejor, y aquí en este Marriott podría haber sido mucho mejor. En Tijuana, la gente viaja en Uber o taxis desde el hotel por muchas razones, especialmente por la mala calidad del transporte público. Por lo tanto, los clientes esperan sus taxis en el vestíbulo del hotel, y muchos clientes pueden coincidir al mismo tiempo, y solo hay un sofá y dos sillones (tres apretados y dos como Winston Churchill en asientos individuales) y ningún otro lugar para descansar o llevar las maletas. Esto hace que la experiencia parezca un poco como la de un andén de estación de tren. El desayuno es aceptable, con todo lo necesario, pero el comedor es muy oscuro, mal iluminado; para ser honesto, es difícil adivinar la hora. El mobiliario es muy barato y no te hace sentir que quieres leer el periódico mientras desayunas, sino que solo quieres terminar de desayunar e irte de este 7/11. Estoy seguro de que puedo sonar un poco exigente, pero no lo soy. Es muy fácil hacer pequeños cambios, económicos y que pueden mejorar enormemente la experiencia. No es un lugar barato para alojarse, recordémoslo.

La habitación está limpia y ordenada, las instalaciones son completas y el ambiente es cómodo.

Bonita y acogedora habitación alfombrada. El inglés del personal es bueno y fueron muy serviciales.

Me encanta este lugar. He estado allí dos veces. Es limpio, tranquilo y el servicio es excelente. Volveré siempre.

Pros: Morning breakfast (though it’s pretty much same food every day with little tweaks on the hot food section but it’s good enough) Daily housekeeping Cons: Rain shower head only, no handheld shower (for people with coarse hair you need to keep manoeuvring yourself to the water source, water is not weak but not super strong also) No bidet No toothbrush No hotel slippers Note: Room does not come with a refrigerator. You can request for it, like I did and was given one. Had medication that required refrigeration. We are a group of 2 pax. The standard they provide is 2 bath towel, 1 hand towel and 1 floor towel. I had requested for 2 hand towel (since 2pax) but had to request for it every day. As their standard is what I mentioned as above. So after a few days, it got tiring and I gave up asking. Same goes for the complimentary water bottle. Standard is 1 every day even though 2pax. You can buy it from their vending machine downstairs but the stocks available are usually not a lot. Room does not come with thermal flask or coffee machine. However, there is a coffee machine available and also water dispenser (hot, room temperature and cold water) available at the lobby. On numerous occasions, I noticed the water dispenser to be out of water during evening time (6-7pm). Thankfully they have a gym just right beside that has the same water dispenser machine (you need to insert your room card to access the gym). Gym closes at 10pm. If you’re using the iron (placed in the washroom), please test it before using. The one I was given, the water from the iron kept leaking. Feedback and was given another iron which worked fine. Light housekeeping only. Washroom will be mopped dry. Toiletries, 2 bath towel, 1 floor towel and 1 face towel will be replaced/topped up. Note, make sure you make it obvious that you don’t want to reuse your existing towels (I learnt to leave them on the table). A few times I noticed my hanging towel is not changed. This hotel is centered on sustainability. You ask for an extra tissue box or toilet roll it’s a no. They told me, they will top up only when I have finished them. To risk running out of them in the middle of the night, I bought additional toilet rolls/kitchen towel from the supermarket. I think they only vacuum the room when the guest check out (correct me if I am wrong). There was a patch of small white stones in my room and it was there for about 2 weeks before they’re gone. Housekeeping will knock on the door when they’re about to come to your rooms to do a clean up (usually around 9am onwards). There was a few times either I missed hearing the knock or they knocked when we weren’t in the room. Hence, my room was not cleaned. Therefore, do make sure to make your presence known if you want your rooms cleaned. I stayed for 27 nights here. Overall, the hotel is in a good location and is priced competitively in comparison to its neighbouring hotels. It met my basic needs and their front desk/housekeeping staffs are helpful. Thank you very much for rendering help and being patient especially since I don’t speak Spanish.

Perfect location, near our dentist.   Great full breakfast.   very competent and friendly staff throughout the hotel.