The Ritz-Carlton, Tianjin

¡Excelente! ¡Hardware de primera clase! servicio de primer nivel! ¡Cómodo y confortable! ¡satisfacer! ¡Excelente!

In my view, Ritz Tianjin is the branch with the highest service level. ( i visited Singapore, Kuala Lumpur, Beijing financial street and Beijing Huamao centre so far) 1. 3 days before arrival - The branch called me to confirm the number of visitors (couple + 7 month old); and the purpose of visit (wedding anniversary) 2. Upon arrival - We were greeted by friendly staffs whom helped us with our 3 luggages and they did it with a smile 3 Miss Freya Luo lead us to the check in and was explaining the restaurants and facilities of the branch 4. During stay, our garbage and room was cleaned up no less than 2 times a day (we only stayed 2 days) 5. Miss Freya, also helped us to arrange parcels (mainly infant diapers and napkins) to be sent to the hotel 6. The exterior of the hotel resembles a castle and its truly special The hotel is merely a room; the service provided by each of the staffs here makes this experience truly memorable Thanks again Freya!

Maybe it's because I had high expectations, but I'm disappointed that it's a pretty old hotel. And the worst part was the smelling at our floor. Although the hotel changed rooms and was kind. But when I woke up in the morning, I had a headache because of the smell of the bathroom. The staff was really kind, perhaps because of the Ritz-Carlton service training. I recommend a renovation for the next step.

The hotel is grand - and old-world stately charm, feeling like from another era. If you want glitz and glam you will not find it here. The staff was quite pleasant, helpful and responsive on every level from doormen, front desk to cleaning. The breakfast was top notch with lots of nice offerings.

Luxury at it s best!!

Great staff and service

The best 5 star hotel in Tianjin, great service, excellent attentiveness to details.. will always come back to this hotel

thanks，ritz！she said yes!

I have expected a lot from this hotel but unfortunately I got disappointed here: Fist of all the check-in process needed about 20 minutes. The staff was very friendly and said I should take a seat first - only problem: there are just a few seats in the lobby. Many people had to stay and wait => the process was very slow which was very annoying to me and to other guests. This is the first five star hotel where I did not enter the gym. Reason: Very small gym and not much equipment. The gym and the pool are in the basement floor => the pool is very small too and the whole feeling in a basement floor is not convenient for me - I was here dissatisfied as well. The room was clean - as expected. The breakfast was disappointment too: the selection is good BUT the rice was hard, the pancakes inside still wet, the waffles too hard, baked stuff no taste at all. I went to another restaurant nearby fafterwards => the PRICE VALUE RATIO is NOT GOOD for the Ritz Hotel in Tianjin - I will not come back again. But I gave it a chance & the staff is really friendly...