Faraway Jackson Hole

This is my 2nd time stay in this hotel , the first time stay , I had a great experience which is the reason I selected this time. But this time the overall service and facility has been really disappointing! The spa area is super dirty and lack of maintenance and service staff, their hot tub indoor has super cloudy water , and outdoor hot tub is out of service , sauna is also out of service! The swimming pool is very dirty , generally, you can not use their spa at all ! We feel we did not receive what we paid for and will not be back again

非常滿意，對標四季。cookie好吃。就是沒吃飯。衹有酒廊。房間很乾凈。坐落於大提頓公園南門，穿越大提頓國家公園就是黃石公園南門。位置無敵！價格也是貴的。

晚上洗澡洗到一半沒有了熱水。

This is a review for Sure Hand, the restaurant that is in the Faraway Jackson Hole hotel. There isn't a separate listing for the restaurant on Tripadvisor that I can find. We ate here in September and had a good meal, and the location is convenient if you're staying somewhere along the Moose-Wilson road. The dining room is small and cozy with comfortable and eclectic furnishings. The servers rave about the cornbread, and it is very good. We also had the trout, which was nicely prepared and served on a bed of sautéed kale. The trout is a very large serving - a whole trout fillet (minus head and tail!) - enough to share if you have a normal-sized appetite. Fish was about $29. Cocktails were $18 and wine-by-the glass was $15, which we thought was high, but maybe this is standard for an expensive resort area. The restaurant adds a 20% gratuity to each bill, regardless of party size. There is an option to add an additional gratuity. We didn't see this listed on the menu, and thought it was an odd practice for a party of two. And, if a restaurant adds an automatic 20% "gratuity" to all bills, it's not a gratuity - it's just a fee to eat at the restaurant. Pay your employees a living wage and drop the dining fee - people will still tip for good service.

What a beautiful place in the middle of the beautiful Teton mountains. The hotel had just been remodeled and there were a couple of minor issues but the staff was incredible and took care of things quickly and completely. We highly recommend the property and location.

Black mold in men’s spa the property manager said that maintenance was changing the air filters, but I have pictures from four days before I texted them that the air filters had black mold in them and she said that she will not communicate with me until tomorrow, April 11 to resolve the issue

Absolutely loved this hotel. Even though it was under maintenance, it was our favourite hotel on our American road trip. Marty on reception was so helpful, friendly and also funny! Brilliant location for getting to GTNP - a lovely 20min drive along Moose Wilson Road where you can spot wildlife (lots of bears!) Would love to return and see what the hotel has to offer once all their facilities are back up and running because it really was beautiful. The only minor negative is that it was very pricey but I think that’s standard for the Jackson hole area.

Disappointing stay. I booked this hotel specifically for the amenities and relaxing atmosphere, but key features were either closed early or not functioning—and none of this was made clear during booking. The jets in the tub didn’t work (despite photos suggesting otherwise), and everything at the property was shut down well before 8pm. I planned my entire day around returning in time to enjoy the amenities, only to be redirected to a sister property with no posted hours and little help from staff. I sent an email to management with my concerns and never even received a response. Overall, it felt like they just didn’t care about guest experience. Would not return.

We stayed at this place on our way to Yellowstone National Park. The Hotel, somewhat outdated, was quite nice and clean, the rooms need updating, and the hotel is presently under construction, so be aware that there is no lobby and no breakfast available. The hotel is located in Tenton village and is a short drive of about 12 miles from downtown Jackson. Overall we had a nice stay