Melia Vinpearl Tay Ninh

Valoraciones de Melia Vinpearl Tay Ninh

Melia Vinpearl Tay Ninh

90 Lê Duẩn Block 5, Ward 3, Tp, Tay Ninh, Tay Ninh Province, VietnamVer datos del hotel
Melia Vinpearl Tay Ninh
Melia Vinpearl Tay NinhMelia Vinpearl Tay NinhMelia Vinpearl Tay Ninh
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1 noche

Valoraciones de usuarios

4.6/5
Fabuloso
90 valoración
Valoraciones reales
Ubicación4.7
Instalaciones4.5
Servicio4.5
Limpieza4.8
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Todos los comentarios(90)
Valoraciones positivas(90)
Valoraciones con fotos/vídeo(14)
Propietario amable(20)
¡Estancia excelente!(14)
Limpio y ordenado(10)
Habitaciones estupendas(7)
Jackson
Habitación Deluxe con vistas a la ciudad
Fecha de estancia: nov 2024
Familias
3 valoración
3.5/5
Fecha de publicación: 28 dic 2024
Same issue for room assignment for group of friends/ family. Staffs reaction is mostly ignorance and really don’t care what guests feel, like or really happy if their request can be done. Things will get better if transparent information is provided right at these first steps of check in process. This is 3rd times, I got the same problem and they showed no care. The reasons I kept coming back and complaining is because they are only 5 star in Tay Ninh. If the second one shows up, I am gonna leave them forever. No matter how many times I come back, there would be no welcome fruit till I complained something they did not address and accommodate upon check in. I am fed of telling the same issue for every time I check in. Traveling together as a group, the most important thing is we can stay on the floor for easier communication and gathering and they failed our exễpctation Breakfast is nice and location is great
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Respuesta del alojamiento: Dear Mr. Jackson,Xin Chao, Thank you for the feedback on your experience and the review. We sincerely appreciate your insight because it helps us raise the bar and build better guest experience. It is certainly most unfortunate that we fell short on this occasion and apologize for the high volume of service during pick season. We will work with the Front Office team to avoid any miscommunication in advance. Feedback like this helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on, appreciate the time taken to send us this helpful response.Please do not hesitate to contact us for any further assistance.Warm regardsBoard of Management
Kah kiat ijs cd. p
Habitación Deluxe con vistas a la ciudad
Fecha de estancia: nov 2024
Familias
3 valoración
4.0/5
Muy bueno
Fecha de publicación: 27 dic 2024
Stay 5 nights but disappointed with buffet breakfast. Almost every morning the food is 90% the same. So after 2 days of breakfast, begin to feel sick of the breakfast
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Respuesta del alojamiento: Dear Kah,Xin Chao, Thank you for the feedback on your experience and the review. We sincerely appreciate your insight because it helps us raise the bar and build better guest experience. It is certainly most unfortunate that we fell short on this occasion and apologize for the about our breakfast, we are working on that matter.Feedback like this helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on, appreciate the time taken to send us this helpful response.Please do not hesitate to contact us for any further assistance.Warm regardsLam Tuan VuGuest Experience Manager
Max Jacobi
Habitación Deluxe con vistas a la ciudad
Fecha de estancia: may 2024
Parejas
2 valoración
5.0/5
Excepcional
Fecha de publicación: 20 jun 2024
Amazing service once again. When I arrived in my room the staff had set up a heart on my bed made out of roses. Which I did request and they did very good. They also had a note in the room for me and my wife congratulating us on our recent marriage and gave us a couple of very nice deserts. It was their 30 year anniversary which we attended, amazing food and drinks all for free. The cleanliness of everything is amazing. The staff always impress me and the staff at the gym were very nice and helped me around. I will definitely come back when I visit Vietnam again.
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Respuesta del alojamiento: Xin chào Max, Warmest greetings from the Melia Vinpearl Tay Ninh. We would like to express our gratitude for your recent experience with us. It was a very much pleasure to know that you have enjoyable your stay with us and to receive your very kind excellent comment on our hotel concept and services, as we continuously strive to provide impeccable services to you. Your valuable comments have been shared to our teams for recognition, it is also big encouragement to continue the good works. We noted on your comment and bathroom shower has been fixed. Wishing you and family all the best. Hotel Management Team.
Usuario invitado
Habitación Deluxe con vistas a la ciudad
Fecha de estancia: nov 2024
Personas que viajan solas
1 valoración
5.0/5
Excepcional
Fecha de publicación: 24 dic 2024
2nd time stay at this hotel. Great service. Thks the hotel staff for their great service.
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Respuesta del alojamiento: Dear Guest,Xin Chao, Thank you for staying with us and posting your review.We are delighted that we could offer you our personalized service and we were also able to create some memorable moments throughout your stay.Thank you for the feedback and appreciation, I shall cascade your appreciation to the team.Looking forward to welcoming you back soonWarm regardsLam Tuan VuGuest Experience Manager
ezsolo_traveler_my
Habitación Deluxe con vistas a la ciudad
Fecha de estancia: jun 2024
Personas que viajan solas
20 valoración
3.7/5
Fecha de publicación: 3 sep 2024
Big room with affordable price, first time travelling to Tay Ninh and overall were satisfied with the stay there.
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Respuesta del alojamiento: Xin chào slowtraveler_my, Thank you for taking the time to share your experience with us and other valued guests. Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely, Tuan Vu Guest Experience Manage
Hahahley
Habitación Deluxe con vistas a la ciudad
Fecha de estancia: sep 2023
Familias
6 valoración
3.5/5
Fecha de publicación: 1 dic 2023
Normal not really good haha i think need to improve more in client services
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Respuesta del alojamiento: Dear Valued Guest,Warmest greetings from Melia Vinpearl Tay Ninh.Thank you very much for your preference in selecting us as your staying destination and for taking the time to share your recent stay experience with us.We regret to learn that we could not fully impress you in several areas. You may rest assured that your feedback has been forwarded to the Head of the concerned department and we do apologize for the inconvenience you experienced during your stay with us. Lastly, we do appreciate your constructive feedback. Please ensure that we will continuingly improve the quality of our service.Best regards,Melia Vinpearl Tay Ninh Team.
Miang Yiang
Habitación Deluxe con vistas a la ciudad
Fecha de estancia: dic 2023
Personas que viajan solas
12 valoración
4.5/5
Fabuloso
Fecha de publicación: 30 ene 2024
Hi I am a traveller from Singapore. One of the best 5 star hotel in Tay Ninh. Visited the Ba Den Mountain by cable and I could view the various pagodas and Buddhists statuses. Nice scenery of the mountain from the hotel even at the restaurant at the 6th floor. Staffs are nice and friendly. I would strongly recommend if travellers are in Tay Ninh.
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Respuesta del alojamiento: Xin chào Miang Yiang,Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely,Tuan VuGuest Experience Manager
Wilson lee 88
Habitación Deluxe con vistas a la ciudad
Fecha de estancia: ago 2023
Parejas
48 valoración
5.0/5
Excepcional
Fecha de publicación: 21 sep 2023
So far the best hotel in the city. Everything very good and nice good location as well
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Respuesta del alojamiento: Dear Mr. Wilson, Xin Chao, Thank you for staying with us and posting your review. We are delighted that we could offer you our personalized service and we were also able to create some memorable moments throughout your stay. Thank you for the feedback and appreciation, I shall cascade your appreciation to the team. Looking forward to welcoming you back soon Warm regards Lam Tuan Vu Front Office Manager
celest phan
Habitación Deluxe con vistas a la ciudad
Fecha de estancia: jun 2024
Familias
3 valoración
5.0/5
Excepcional
Fecha de publicación: 10 sep 2024
Very good and nice
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Respuesta del alojamiento: Xin chào Celest Phan, Thank you for taking the time to share your experience with us and other valued guests. Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely, Tuan Vu Guest Experience Manage
Usuario invitado
Habitación Deluxe con vistas a la ciudad
Fecha de estancia: ago 2023
Personas que viajan solas
1 valoración
4.0/5
Muy bueno
Fecha de publicación: 24 nov 2023
Nice hotel and best in Tay ninh
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Respuesta del alojamiento: Dear Valued Guest, Thank you for taking the time to review your recent stay.Our dedicated team always aims to deliver the best experience possible to all our guests, and you will always find them ready to assist at any time. We are glad you appreciated the high standards of your room.We all hope that we'll be able to welcome you back. Yours sincerely,Melia Vinpearl Tay Ninh.
Kiki
Habitación deluxe (cama doble extragrande), con vistas a la ciudad
Fecha de estancia: may 2022
Familias
11 valoración
3.7/5
Fecha de publicación: 6 jul 2022
Seems like change management change the service quality. We visit almost every week, can feel the difference
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Respuesta del alojamiento: Dear GuestXin Chao, Thank you for the feedback on your experience and the review. We sincerely appreciate your insight because it helps us raise the bar and build better guest experience. We are on the way to change the management Hotel group is Melia International. We trust your loyalty and thank for every weekly staying with us, during this hand-over if we have some changes of service we hope you can understand it not take long.Please do not hesitate to contact us for any further assistance.Warm regardsBui Phan TuGeneral Manager
Usuario invitado
Habitación Deluxe con vistas a la ciudad
Fecha de estancia: may 2023
Parejas
6 valoración
4.7/5
Fantástico
Fecha de publicación: 12 jun 2023
4.9 Stars
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Respuesta del alojamiento: Dear Guest Xin Chao, Thank you for staying with us and posting your review. We are delighted that we could offer you our personalized service and we were also able to create some memorable moments throughout your stay. Thank you for the feedback and appreciation, I shall cascade your appreciation to the team. Looking forward to welcoming you back soon Warm regards Lam Tuan Vu Guest Experience Manager
Jolie Trương
Habitación Premium con vistas a la montaña
Fecha de estancia: ene 2023
Familias
32 valoración
5.0/5
Excepcional
Fecha de publicación: 4 mar 2023
Verry good
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Respuesta del alojamiento: Dear Jolie,It was our great pleasure to be of your service and thank you for taking time to write us such a positive feedback and provided plenty of useful information for our future guests. We are delighted to read that you had enjoyed all aspects in our property and had wonderful time in our hotel. Your comments will be shared across all team member.We look forwards to welcoming you again to Tay Ninh in a near future.Warmest Regards,Lam Tuan VuGuest Experience Manager
Usuario invitado
Habitación Deluxe con vistas a la ciudad
Fecha de estancia: ago 2024
Personas en viajes de negocios
7 valoración
5.0/5
Excepcional
Fecha de publicación: 29 sep 2024
在西寧省是最後的酒店了應該 環境和餐飲都還不錯 周邊應該交通也比較便利 周邊也確實沒啥東西了哈哈 不過整體體驗還是好的
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Respuesta del alojamiento: Dear GuestXin Chao, Thank you for staying with us and posting your review.We are delighted that we could offer you our personalized service and we were also able to create some memorable moments throughout your stay.Thank you for the feedback and appreciation, I shall cascade your appreciation to the team.Looking forward to welcoming you back soonWarm regardsLam Tuan VuGuest Experience Manager
Usuario invitado
Habitación Premium con vistas a la montaña
Fecha de estancia: may 2024
Personas en viajes de negocios
27 valoración
5.0/5
Excepcional
Fecha de publicación: 14 ago 2024
酒店風景絕對沒話説，人也很少。早餐不錯有越南特色美食也有西式早餐。房間空調製冷效果差了一點點。整體感覺還是很不錯啊！
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Respuesta del alojamiento: Xin chào Guest, Thank you for taking the time to share your experience with us and other valued guests. Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon. Sincerely, Tuan Vu Guest Experience Manage