Wairakei Resort Taupo

The hotel location is in rural area, so without a car, it is very difficult to go to the taupo town. There are two pools, but the upper one is quite small. Overall, it was a great stay.

Always a good stay at Wairakei resort, comfortable room very close to main lobby which has excellent AC. Plenty of on site parking and love the access to the motorway. The bathroom cleaning could be better as I found a few hairs in the tub when we got there however this was the only thing I could fault.

Beautiful hotel with a fantastic breakfast. Kids enjoyed their stay.

Nice and quite place to stay. Surrounded by tree which make the air so fresh and cool. Breakfast was super nice.

Its an old property so keeping that in mind very well maintained. Highlight for me was breakfast! Good spread and friendly staff. Great location

Big and clean resort. Little bit far from town. Spacious car park. I stayed one night and enjoyed their spa, gym and sauna. Nice.

Need to drive s bit to get food/groceries, but the resort itself was nice. Really enjoyed the spa and sauna! Breakfast was also amazing!

Carpet in the guest room we were given was very dirty and stained.  The smoking area was right beside our outdoor space (booked non smoking).  However, they were accommodating in giving us another room.  Couldn’t get over the initial disappointment so we are glad our stay was only 1 night.

The room we received was nothing like the room advertised on your website. We made our booking through *********** based on the photographs, which portrayed a modern, clean, stylish, and well-maintained room. Unfortunately, the reality was completely different. Instead of the fresh, contemporary room shown in the photos, we were given a room that felt old, tired, and poorly maintained. The flooring was covered with worn, old carpets and rugs rather than the clean, modern finishes we expected. The furnishings were dated, the overall appearance was shabby, and the room looked as though it had not been renovated in many years. It felt unclean and lacked the standard of comfort and quality that your promotional images suggested. To make matters worse, the fan in Room 412 was not working, making the room uncomfortable. Throughout the night, every time someone walked along the corridor, the old wooden floorboards creaked loudly, disturbing our sleep. These maintenance issues significantly affected our comfort and overall experience. To be completely honest, the condition of the room reminded us more of emergency housing than accommodation offered by a hotel with your name and reputation. The difference between what was advertised and what we actually received was shocking. We specifically chose your hotel because of the high-quality images displayed on ***********. Those images created an expectation of a premium experience, but the room we received fell far short of that expectation. Had the room been accurately represented, we would have made a different booking decision.