Valoraciones de Le Room Hotel Ximen Kangding Taipei

Do not stay at this hotel!! Manager yells at guest who complains that there is construction next door and on the road!! The hotel is fully aware of the construction and provided earplugs in the room but there was no warning of the construction next door before booking. I asked at check-in at 4pm if there will be construction all day and I was told by the manager that it occurs from 9:00am to 5:00pm. I asked for a refund because I didn’t want to stay at a hotel next to construction and I have booked it for 5 nights. I had to involve trip.com and the manager said it is only the city road construction and it will end at 5:00pm. It didn’t end until past 6:00pm. I also told both trip.com and the manager that I still didn’t want to stay at a hotel that has construction starting at 9:00am. I was forced to stay as the manager yelled at me to change rooms and due to THEIR cancellation policy, they refused to give me a refund. I changed rooms and guess what, there was construction at 8:30am the next day. Frustrated with the hotel, I demanded a refund as I already asked before I slept there and before I changed rooms. I called, I emailed and chatted with the manager on trip.com. The hotel finally allowed me to leave after I was furious but without a charge for TWO nights. Luckily trip.com solved my problem and compensated me for a terrible and traumatic experience after being verbally abused as a hotel guest. Great platform but rude, mean and angry customer service by the hotel blaming me that I am the only guest who complained. I asked for a refund immediately when i checked in and the issue could have been dealt with ease but obviously the hotel wanted my full $8000 TWD. There are also ants in the washroom and on the bed. Be warned!