Valoraciones de EG Private House - BGC UPTOWN

Respuesta del alojamiento: Thank you so much for your kind and thoughtful feedback. We’re delighted to hear that you had a wonderful 2-day stay with us and that Mr. Nel was able to make a positive impact on your experience. He will be very happy to know his exceptional service was appreciated by you and your family.We’re also glad to know the room upgrade met your expectations and that our team was able to assist promptly. Your comments about the cleanliness, friendliness of our staff, and the convenience of our location – especially the parking – are truly appreciated.Thank you once again for choosing to stay with us. We hope to welcome you and your family back soon for another great stay!RITA MAGuest Services ManagerEG Private House

Respuesta del alojamiento: Thank you so much for taking the time to share your wonderful feedback about your recent 5-night stay with us. We are truly delighted to hear that you had a pleasant experience and that our team, especially our Assistant Manager Ms. Anna Gustillio, was able to make your arrival and entire stay comfortable and welcoming.It brings us great pride to know that Anna went above and beyond to assist you, even during the late hours of your arrival. Your kind words have been shared with her and the rest of our team – it truly motivates us to continue providing exceptional service to all our guests.We’re also very grateful for your recommendation, and we’re thrilled to know you’d love to return. It was our pleasure having you as our guest, and we look forward to welcoming you back to EG Private House, your home away from home in BGC.All the best,Rita Ma.Guest Relations ManagerEG Private House

Respuesta del alojamiento: Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and found our location convenient for exploring BGC. It was a pleasure hosting you, and we truly appreciate your compliments about our staff. We look forward to welcoming you back soon!Warm regards,RITA MAGuest Services ManagerEG Private House

Respuesta del alojamiento: Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your recent stay at EG House fell short of both your expectations and our own standards of service.Please accept our sincerest apologies for the distress caused by someone entering your room without prior notice. We understand how unsettling this must have been for both you and your fiancé, and we want to assure you that this is not the experience we want any of our guests to have. Your concerns have prompted an internal review, and we are taking this matter very seriously to ensure it does not happen again.We also hear your concerns about the room’s security features. Every guest deserves to feel completely safe and comfortable during their stay, and we acknowledge that we missed the mark here. We are now taking active steps to assess and improve the in-room safety measures, including lock upgrades where needed.Regarding the interaction with our manager, we are truly sorry that you were left feeling unsupported and unheard. Respect, responsiveness, and professionalism are core values we expect from all our team members, especially those in leadership roles. Your comments have been shared with our management team, and we are addressing this directly.It’s encouraging to know that you found some of our staff to be kind and helpful, though we understand that the overall experience left you feeling disappointed — and for that, we are genuinely sorry. We truly value the time you spent with us over the past weeks, and we regret that your final impression was not a positive one.Thank you again for your feedback. We appreciate the opportunity to learn from it, and we hope that one day you might consider giving us a chance to make things right.We appreciate your comments and the opportunity to make necessary improvements for greater transparency with future guests.Rita MaGuest Relation ManagerEG Private House

Respuesta del alojamiento: Hello sir Lyndon,It was our pleasure to have you stay with us. Thank you for taking the time to leave a review and share your experience. We really appreciate it.We are glad you appreciated the little things we offer such as the breakfast delivery and the providing tissues and towels upon requests.We hope to see you again in a future visit.Mabuhay and Salamat poEric NavalesGeneral Manager / EG PRIVATE HOUSE

Respuesta del alojamiento: Hello sir, Jonathan,Thank you for your kind words! We're thrilled to hear you enjoyed our friendly staff and great location. We can’t wait to welcome you back for a longer stay next time!Mabuhay and salamat po!Eric NavalesGeneral Manager / EG PRIVATE HOUSE

Respuesta del alojamiento: Thank you for taking the time to share your feedback.As previously mentioned in our correspondence prior to your arrival, we recommended the 3-bedroom option because the 2-bedroom unit did not meet your stated requirements. We understand that the third room’s configuration with a bunk bed may not have aligned with your expectations, and we sincerely regret any inconvenience this caused.Unfortunately, the layout and furnishings of the apartment cannot be altered. However, following your feedback, we have updated the listing to provide a clearer and more accurate description of the third room, including the type of bedding and its ventilation.We appreciate your comments and the opportunity to make necessary improvements for greater transparency with future guests.Rita MaGuest Relation ManagerEG Private House

Respuesta del alojamiento: Hello sir / ma'am,Thank you for your fantastic review! We're thrilled you enjoyed the comfort, amenities, and felt well-cared for by our host. We hope to welcome you again soon!Mabuhay and salamat po!Eric NavalesGeneral Manager / EG PRIVATE HOUSE

Respuesta del alojamiento: Hello,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, including cleanliness, noise disturbances, and the lack of complimentary amenities. Your feedback is extremely valuable, and we are actively addressing these concerns to ensure improvements moving forward.We’re glad you appreciated our convenient location with its variety of restaurants and shops—we always strive to offer our guests the best access to local attractions. We hope you'll consider staying with us again in the future so we can provide you with a much-improved experience. Safe travels!Mabuhay and salamat poEric NavalesGeneral Manager / EG PRIVATE HOUSE

Respuesta del alojamiento: Thank you very much for your kind words and for taking the time to share your experience with us.We are delighted to hear that you enjoyed the spacious and clean room, the beautiful view from the balcony, and the warm hospitality of our team. Your compliments are truly appreciated and will be shared with our staff, who take great pride in providing exceptional service.We look forward to welcoming you back for another memorable stay.

Respuesta del alojamiento: Thank you very much for your kind words and for taking the time to recognize our team. We’re truly delighted to hear that you appreciated the service, especially from Karlo Angelo and his crew. Your commendation means a lot and will certainly be shared with them—they will be thrilled to know they made a positive impression.Providing attentive and memorable service is what we strive for, and your feedback encourages us to keep delivering exceptional experiences to all our guests.We look forward to welcoming you back again soon!Warm regards,Rita MaGuest Relations ManagerEG Private House

Respuesta del alojamiento: Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and found our location convenient and of great value. It’s especially heartwarming to know that you felt right at home—this is exactly the experience we strive to provide for all our guests.We truly appreciate your kind words and look forward to welcoming you back to the heart of BGC soon!

Respuesta del alojamiento: Thank you for your feedback. We appreciate you highlighting the positive aspects of your stay, such as the location, room amenities, and cleanliness. We also take your comments regarding the check-in process seriously.It's possible that the check-in experience you described pertains to a neighboring property, ONE UPTOWN RESIDENCE, which has a separate reception area. Our property aims to provide a smooth and welcoming check-in for all our guests. We will investigate this further to ensure clarity for future arrivals.We value your input and hope to have the opportunity to provide you with a more seamless experience in the future.

Respuesta del alojamiento: Thank you for your outstanding feedback! We're delighted to hear that you enjoyed your stay and found both the hotel and your room to your satisfaction. It's great to know our central location made it convenient for you to explore the area on foot. We hope to welcome you back again soon for another pleasant visit!All the best,Rita Ma.Guest Relations ManagerEG Private House