The York by Swiss-Belhotel

Valoraciones de The York by Swiss-Belhotel

The York by Swiss-Belhotel

5 York St, Wynyard, Sydney, New South Wales, 2000, AustraliaVer datos del hotel
The York by Swiss-Belhotel
The York by Swiss-BelhotelThe York by Swiss-BelhotelThe York by Swiss-Belhotel
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Valoraciones de usuarios

8.4/10
Muy bueno
48 valoración
Valoraciones verificadas
Ubicación9.0
Instalaciones7.9
Servicio8.5
Limpieza8.3
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Todos los comentarios(48)
Valoraciones positivas(44)
Valoraciones con fotos/vídeo(13)
Ubicación fantástica(25)
Habitaciones estupendas(15)
Muy buen servicio(11)
Buena ubicación(10)
¡Estancia excelente!(6)
Buena cocina(5)
Demasiado ruidoso(5)
Valoraciones negativas(4)
TravellerSA
Apartamento estudio
Fecha de estancia: jun 2025
Viaje en solitario
15 valoración
10/10
Excepcional
Fecha de publicación: 24 jul 2025
Went to Sydney for work, stayed at this place. Its well equipped with everything you need. Walking distance circular quay.
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Respuesta del alojamiento: Dear Traveller SA,Thank you so much for the 10 out of 10 rating! We're thrilled to hear you enjoyed your stay and found the apartment well-equipped and convenient for your work trip. Being within walking distance to Circular Quay is definitely a plus! We hope to welcome you back next time you're in Sydney.RegardsThe York team
Anson Kuo
Apartamento de 1 dormitorio
Fecha de estancia: may 2025
Familias
27 valoración
9.5/10
Fantástico
Fecha de publicación: 14 jun 2025
Great location close to all transportation. Stay there five days and certainly will come back next time.
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Respuesta del alojamiento: Dear Anson,Thank you for your kind feedback! We're delighted to hear you enjoyed our convenient location and had a pleasant five-day stay. We truly appreciate your support and look forward to welcoming you back on your next visit!RegardsThe York Team
Usuario invitado
Apartamento de 1 dormitorio
Fecha de estancia: sep 2025
Parejas
11 valoración
5.0/10
Fecha de publicación: 22 oct 2025
1 night stay, convenient location. The air-conditioning is faulty. It was switched on for the night and condensation (water) was leaking and flooded the carpet. Big wet patch. Did not sleep well to the sound of dripping water! The place is covered in dust too.
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Respuesta del alojamiento: Dear Guest,Thank you for taking the time to share your feedback. I’m very sorry to hear about the issues you experienced during your stay, particularly with the air-conditioning and cleanliness. This certainly does not reflect the standards we aim to provide.Please accept our sincere apologies for the inconvenience and the disturbed rest you had as a result. We have addressed the air-conditioning fault immediately and have reminded our housekeeping team to ensure all rooms are thoroughly cleaned and inspected before guests arrive.We appreciate your comments as they help us improve. I hope you’ll consider giving us another opportunity to provide you with a much more comfortable and pleasant stay in the future.Regards,The York team
Usuario invitado
Apartamento de 2 dormitorios
Fecha de estancia: ago 2025
Familias
1 valoración
6.5/10
Fecha de publicación: 23 sep 2025
Arrived, and pool was closed for renovations. No mention of this during booking or confirmation process. Very disappointing as having a pool was a key requirement of booking a hotel in Sydney, particularly for the children.
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Respuesta del alojamiento: Dear Guest,Dear Guest,Thank you for your feedback. We're sorry for the inconvenience caused by the pool closure during your stay. We understand how important this amenity was for you and your family, especially when travelling with children. However, please note that all information regarding ongoing construction and temporary facility closures has been updated across all our booking platforms. We sincerely regret if this was missed during the booking process and appreciate your understanding. We hope to have the opportunity to welcome you back in the future under better circumstances.RegardsThe York Team
Cupoftash
Apartamento estudio
Fecha de estancia: ago 2025
Familias
4 valoración
9.5/10
Fantástico
Fecha de publicación: 12 sep 2025
The location is fantastic as you are just steps away from Wynyard station, and a short walk to George Street. The hotel is old, but appears to be renovated and they are doing upgrades progressively. The studio was nice and big, with plenty of room for 2 people. You have everything you need for a good stay - full kitchen, washer/dryer etc. It was also nice to have a balcony area to sit and relax. The furnishings have been updated and we felt very comfortable in our stay and wouldn't hesitate to stay again.
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Respuesta del alojamiento: Dear Cupoftash,Thank you so much for sharing your thoughtful feedback. We’re delighted to hear that you enjoyed our convenient location, spacious studio, and in-room facilities. It’s great to know you found the updated furnishings comfortable and the balcony a nice place to relax.We truly appreciate your recognition of the ongoing upgrades, as we are committed to continually enhancing our guest experience. We’re so pleased your stay was enjoyable, and we look forward to welcoming you back again soon.Warm regards,The York Team
Usuario invitado
Apartamento estudio
Fecha de estancia: jul 2025
Viaje con amigos
4 valoración
7.5/10
Fecha de publicación: 6 sep 2025
We booked a studio apartment which was spacious and clean. The apartment had everything we needed from a kitchen, including a stove and microwave, washing machine and dryer. The room also had a balcony which was nice to oversee the city. The location is convenient to Wynyard station, circular quay and the Rocks. The staff at the front desk were friendly and helpful. They allowed us to have a later checkout at 11am.
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Respuesta del alojamiento: Dear Guest,Thank you so much for your detailed review! We're thrilled to hear you enjoyed your spacious and clean studio apartment, as well as the convenient amenities like the kitchen, washing machine, and balcony with city views. We're also glad the location worked well for you, with easy access to Wynyard Station, Circular Quay, and The Rocks. It’s wonderful to hear that our staff made your stay even better with their helpful and friendly service. We’d love to welcome you back on your next visit to Sydney!RegardsThe York team
Usuario invitado
Apartamento de 1 dormitorio
Fecha de estancia: abr 2025
Viaje de negocios
6 valoración
10/10
Excepcional
Fecha de publicación: 21 jun 2025
Clean room and near to train station
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Respuesta del alojamiento: Dear Tik Sin,Thank you for your perfect 10 out of 10 rating! We're glad you enjoyed the clean room and convenient location near the train station. We appreciate your feedback and hope to welcome you back again soon!RegardsThe York Team
Usuario invitado
Apartamento estudio
Fecha de estancia: jul 2025
Parejas
6 valoración
10/10
Excepcional
Fecha de publicación: 22 ago 2025
Lovely apartment, amazing location, great service, very good value
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Respuesta del alojamiento: Dear Guest,Thank you for the perfect 10 out of 10 rating! We’re so glad you loved the apartment, our central location, and the service. It’s great to hear you found your stay to be such good value. We truly appreciate your kind words and look forward to welcoming you back again soon!Regards,The York team
Usuario invitado
Apartamento estudio
Fecha de estancia: feb 2025
Viaje de negocios
1 valoración
5.5/10
Fecha de publicación: 31 mar 2025
I frequently travel to Australia for work, and this time I chose the Swissbel Hotel at 5 York, Sydney. The hotel's location is in the city center, which is very convenient for getting around. However, the furniture is quite old, including the TV, bed, sofa, etc. They need to be replaced and upgraded considering the price. The bedroom doesn't have blackout curtains, so waking up late is impossible. The soundproofing of the glass windows is poor, and there's some noise from the traffic outside. Or, it might be better to consider other hotels if possible.
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Respuesta del alojamiento: Dear Guest,Thank you for your review of Swissbel Hotel at 5 York, Sydney. We appreciate you highlighting the convenience of our location.We sincerely apologize that the condition of our furnishings, the lack of blackout curtains, and the level of noise from outside detracted from your experience. We understand your comments regarding value and the need for upgrades.Your feedback has been shared with our team, and we are taking these points into serious consideration for future improvements and refurbishments.We hope to have the chance to provide you with a more comfortable stay in the future.RegardsThe York Team
Bobibom
Apartamento Executive de 2 dormitorios
Fecha de estancia: feb 2025
Familias
1 valoración
10/10
Excepcional
Fecha de publicación: 18 mar 2025
Great Views and Friendly Seẻvice Stayed here for a few nights and really enjoyed it! The apartment was huge with a great balcony offering stunning city views. The kitchen and laundry facilities were super convenient, making it feel like a home away from home. The staff were warm and welcoming, always ready to assist. The only small issue was some noise from the street at night, but it wasn’t a dealbreaker. Overall, a wonderful stay, and I would definitely recommend it to anyone visiting Sydney!
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Respuesta del alojamiento: Dear Bobibom,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and that the apartment, views, and amenities made it feel like a home away from home. It’s especially great to know that our team made you feel welcome—we’ll be sure to pass on your kind words.We appreciate your feedback regarding street noise and understand how that can be a factor in a bustling city like Sydney. If you stay with us again, we’d be happy to arrange a quieter room location to enhance your comfort.We truly appreciate your recommendation and look forward to welcoming you back in the future!regardsAnil ShahFront office Manager
Usuario invitado
Apartamento estudio
Fecha de estancia: dic 2024
Viaje en solitario
44 valoración
10/10
Excepcional
Fecha de publicación: 7 feb 2025
first i got a terribly dirty room, but they switched it within 24 hours. new room was perfect. whole apartment with all you need. pool is ok, whirlpool, both outside. gym is not much space. location is good.
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Respuesta del alojamiento: Dear CHARLEMONT,Thank you for your feedback. We sincerely apologize for the initial inconvenience with your room but are glad we could resolve it promptly. It’s great to hear that you enjoyed your new room and the apartment's amenities. We appreciate your comments about the gym and will take them into consideration. We hope to welcome you back for an even better experience in the future!RegardsThe York Team
Usuario invitado
Apartamento estudio
Fecha de estancia: nov 2024
Viaje en solitario
8 valoración
10/10
Excepcional
Fecha de publicación: 4 ene 2025
Friendly and helpful staff and in a great location! Breakfast is at a nearby hotel and is very nice with a good variety. Sydney is an expensive city so the kitchen facilities are useful so you don’t need to eat out all the time. Also very useful to have a washing machine and dryer. I would highly recommend this hotel.
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Respuesta del alojamiento: Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and appreciated the friendly staff, convenient location, and the amenities like the kitchen and laundry facilities. It’s great to know you found the nearby breakfast enjoyable and the variety satisfying. Sydney can indeed be pricey, so we’re glad the in-room facilities added value to your stay. Your recommendation means a lot to us, and we hope to welcome you back again soon! 😊RegardsThe York Team
Usuario invitado
Apartamento estudio
Fecha de estancia: oct 2024
Viaje de negocios
3 valoración
10/10
Excepcional
Fecha de publicación: 18 dic 2024
Very good location and spacious self service apartment. Helpful and friendly staff too, can highly recommend this place.
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Respuesta del alojamiento: Dear Niels,Thank you for your kind words! We're delighted to hear that you enjoyed our convenient location, spacious apartments, and the service provided by our friendly team. Your recommendation means a lot to us, and we hope to welcome you back for another great stay soon! 😊RegardsThe York Team
Lim Choon Lin
Apartamento de 1 dormitorio
Fecha de estancia: may 2024
Familias
2 valoración
9.5/10
Fantástico
Fecha de publicación: 15 jul 2024
The check-in and check-out process is courteous and quick. Breakfast was at a hotel nearby and the food and variety were excellent. We did not use the facilities but were told their spa was recommended. There was a clothes washing machine and detergent provided which we used. It is of 1 room apartment hotel type and as there were 3 of us the sofa in the living room was converted to a bed. Overall our stay was comfortable and we can have a restful sleep. The location is close to tram and train stations and is good for moving around Sydney CBD and its environs including the airport. It is also close to attractions like Circular Quay and The Rocks. There was ongoing renovation but it did not bother us. The place was air-conditioned, but we did not use it as the apartment's temperature was comfortable enough.
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Respuesta del alojamiento: Dear Lim,thank you for taking the time to write a review and sharing your experience with us. It is very detailed and we appreciate you sharing the experience you have found. Its very much about location and at the York it is a great location to base ones self.
Usuario invitado
Apartamento ejecutivo, 3 habitaciones
Fecha de estancia: mar 2024
Familias
6 valoración
10/10
Excepcional
Fecha de publicación: 22 abr 2024
Great Stay! The 3-bedroom apartment has 2 bathrooms. Suited for a family trip. Also have laundry facilities in the apartment itself. Proximity to Sydney's main attractions too! Staffs at the Reception very friendly and helpful.
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Respuesta del alojamiento: Dear Rainbow,thank you for the review and we are so glad that your family enjoyed the stay and the staff looked after you, Helpfulness and friendly is what we do best.