Sofitel Auckland Viaduct Harbour

每次到奧克蘭的首選，因為太喜歡周遭環境.疫情3年酒店未更新設備，工作人員欠缺真心遺憾！

第一次住，但應該也是最後一次，畢竟這是我住過算是目前體驗最差的五星酒店了…清潔衞生竟然會不清理垃圾桶，洗漱台竟然有水漬，淋浴頭的接口是漏水的，晚上找不到大堂值班的人幫忙停車。不僅如此，在停車場按鈴，等了至少20分鐘無人響應。最誇張的是，門僮取車竟然還取錯了車…如果我自己的車也被這樣取錯，真被人開走了，這又要怎麼弄？同事找服務生要牙膏牙刷，竟然被服務生放門口不被告知，還被其他人拿了。

乾淨，整齊.很好

Safe, quiet, view of Marina from outside. Unfortunately not from our room. We had a very bad views. We were told we upgraded to Atrium. Sounds fancy but when we got to our room and opened the curtains to check the view, what we could see were the roof down below and other units and the guests from inside. Hence, we had to always close the curtains so other guests from other units couldn't see us. The breakfast that is cooked to our preference is okay. The free-refill coffee had to be ordered all the time, and it takes a while before you get one. The buffet breakfast is mediocre except the hot food. I love the mushroom. I think it's Bella or Crimini. The breads esp. the sliced loaves are either old and rock hard. I'm not sure if it's supposed to be like that. Because I'm used to eating soft and fluffy breads. Same with nuts, they are just too hard for me. I'm not sure or maybe it's just me. All I know they took a lot of hard work to bite and chew to swallow. I only tried once and didn't repeat. What I like most of our room is the spacious room and the shower & strong water which is very important to us. Oh the cleaning time is not time pressured. Cleaners do not knock to signal cleaning time. They just wait until unit guests go out before they go inside to clean every room, which is very rare in all my hotel experience. Overall, our experience is fine. We still enjoyed our time while in Auckland.

A so-so property--good location but feels like a mid level change and not like a top flight major city hotel. Breakfast buffet completely ordinary. Again feels like a tour hotel.

Perfect location near downtown Auckland. Very walkable to the harbor and shopping, highly recommend for all travelers

We have stayed with you many times for business and pleasure and always find this hotel convenient and a quiet place to stay. We always enjoy the food and spa when we visit. Some standards of cleanliness in the general areas have dropped and if flowers are on show they need to be fresh. Otherwise, we had a very enjoyable stay, thank you.

Great location right on the waters edge. Very nice and clean, great service and fantastic breakfast

This is a really comfortable hotel with attentive service. Location is fabulous, right by the waterfront. The hotel pool was lovely. Excellent breakfast Would stay here again.