Usuario invitado
9 de febrero de 2024
We stayed one night, overnight, before going to a funeral in the area the next day. We arrived relatively late due to a long travel from Yorkshire, quickly unpacked and headed to the bar for a nightcap before retiring as we had an early start in the morning. When we got back up to the room, we noticed in the bathroom that the toilet had toilet paper and some brown matter in the bowl, the toilet cistern top was dirty, and behind the bowl in-between the toilet cistern was also dirty. The sink had black/grey fluff and hairs in it. On the tiled wall around the bath/shower, underneath the towel rail were also hairs. When we examined the beds, the linen seemed pressed, but had blood spots and hairs on the sheets, and dirty black marks on the pillows. We were extremely tired by this point, and couldn't face a room inspection and possible transfer to another room, so cleaned up as best we could, turned the pillows over to a clean side and went to sleep. The duvets provided on the twin beds were extremely thin and small for the size of bed, and we were quite cold in the night. There were no extra blankets in the wardrobe as is usual at other hotels. This was February, a cold month, so the bedding needs to be adequate, or extra needs to be provided if guests want more. In the morning we noticed that quite a few of the wallpaper seams were lifting/curling up, and that the carpet on the stairs was repaired with gaffer tape. The shower did not have a thermostatic mixer bar, and so ran scalding hot and freezing cold during the shower, presumably as other rooms used hot and cold water. This hotel needs to invest in updating the hotel, employing better, more professional, cleaners, and retiring bed linen when it is past it's use by date. When we checked out in the morning, we were not asked "Did you enjoy your stay?", or "Was everything OK for you?", at which point, feedback would have been given. The two receptionist were busy at the computer, discussing something, looked up and said "Leave the keys there". The hotel will probably respond that we should have notified them at the time, but it was late, we were tired, and the ones should be on the hotel to get it right, not on the guests to be the Quality Control for the hotel Sadly, I could not recommend this hotel for even a one night stay.
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