Suzhou Sun Plaza Hotel

還行，交通比較方便，去各大景區都不遠，也方便打車，就是回酒店不是很方便，要換乘一次電梯，酒店大堂好像是在5樓，具體給忘記了 🚗 交通： 🧹衞生： 🍃環境：

酒店位置很好，出門就是景區，但是房間安靜不吵，前台免費升級了一大加一小雙床的家庭房，性價比很高，有早餐，交通也十分便利…美中不足客房服務員態度稍遜，發現衣架不夠用要了幾個衣架，服務員來送時又發現缺一套毛巾，已經説了不好意思還得麻煩您一趟仍然受到了服務員的責備，問我怎麼不一次性説完，入住第一刻就看臉色弄的一家人都不開心…念在設施不錯免費升級的份上忽略不計吧…

1，如果是一家四口，非常推薦親子房。房間比其他房間大，一個1.3米床，一個1.5米床。衞生間有浴缸，封閉式淋浴，熱水一直很好。有兩個雙人沙發。2，大家關心的早餐，應該説在四星裏面，食物品質太一般了，我們連住了4天，最後一天，已經不想去餐廳了，還是老幾樣，而且每一種味道都很一般，我後來有些後悔定了含雙早的，還不如下樓去飯館吃。但是，餐廳旁邊有個空中小花園，如下圖，是非常的贊，早飯後呼吸下新鮮空氣，也便於男士吸煙，3，適合帶孩子，隔音效果我覺得還可以。酒店b1自帶停車場。4，位置還不錯，山塘街走過去10分鐘，留園走過去，15分鐘。樓下有廣場，肯德基，必勝客，小龍蝦🦞，川菜館，我覺得還挺方便的。最後説説要重點改進的，1，電視沒法看，就是時斷時續，同行長者有點意見，2，wifi信號基本沒法用，全靠手機熱點，據説是晚上大家都回來要用，聽到這個解釋，我感覺住了民宿。建議大家自備wifi加強器，我是真的疏忽了。還有，孩子得洗漱用品沒見到，我覺得至少親子房，這是必然要準備的吧。總之，還可以做的更好。退房還不知道，明天退了再來補。

The hotel is in a busy area with lots of people and heavy traffic. There is a lot to do, places to eat nearby and attractions in walking distance. At check-in, we had a bit of an issue. I booked 2 rooms. The first was a queen room with prepay online. No problems and a 200rmb deposit. The 2 bedroom suite was pay at the hotel only, which I didn’t understand because it says the rooms are nonrefundable. I preauthorize only and money is taken from my account. When I arrived, I was asked to pay an additional 800 (to include the room 656 and a deposit). I have never done a pre-auth in China, but I’m the US when you check in, that money is taken and applied to the room. After going around in circles, the front desk receptionist said no we don’t have it. That’s Trip.com. You have to pay us, and you’ll get that back later. I understand the language barrier, but it is never appropriate to start laughing and then talk to someone else in Chinese because you can’t explain clearly and laugh again while I’m standing there. That shows a lack of professionalism. So I had ¥1400+ in holding for a room. I was not happy that this was not detailed in the room listing or notifications. I called to Trip.com and the money from them was refunded the same day. They were helpful. In the future, I would suggest the PAY ONLINE option for all rooms (as they are non-refundable because of the price) to reduce confusion and notify guests of the deposit for minibar. The hotel facilities are nice. We had the 2 bedroom family suite. The bedrooms are actually separate. Resembles a 2 bedroom apartment. It has an awesome view. The room was very clean. There were, however, some stains on the sofa cushions and a hole from a cigarette burn in the carpet. Aside from that everything was very clean. Breakfast is a large variety of Chinese food. Not much western. There’s also a deck to sit outside on the 5th floor. Overall the stay was good besides the hiccup at check in. I would stay again because it’s in a popular area.

這家酒店位置挺不錯吧，旁邊不遠就是山塘街，晚上非常熱鬧，馬路對面就是夜宵店，地下停車場很大很寬敞，可以免費停到第二天下午三點，房間整潔乾淨，淋浴房、浴缸都有，酒店幫我們免費升級稱家庭房，裏面還有電磁爐和油煙機，可以自己做飯，馬桶裝有智能馬桶蓋，就是房間門口有雜音，響了一個晚上，這點需要改進！

The hotel standard is really good, they prepare everything for guest, room is clean and spacious, even the bathroom also. Located near metro station, but when I went there yesterday the hotel lobby is under renovation so it's a little bit hard to find the entrance. I recommend this hotel, good place to stay with affordable price.

Huge and Spacious room with bathtub. It is located nearby mrt station and just beside mall. Room was comfy and clean.

Convenient location, abt 3mins away fr shilu metro exit 12. Lots of eateries and shops nearby. 5mins walk to shantang st. Room is spacious n clean.