Valoraciones de Mantra on View Surfers Paradise

Respuesta del alojamiento: Dear Guest,Thank you for sharing your feedback with us. We’re sorry to hear that the cleanliness and condition of the room did not meet your expectations, especially considering the rate paid. This is certainly not the standard we aim to provide.Your comments regarding the carpet, furniture, and the presence of bugs are concerning and have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing these matters to us so they can be addressed.Thank you again for your review, and we hope to have the opportunity to offer you a more pleasant experience in the future.Kind regards,Liam CampbellAssistant Manager

Respuesta del alojamiento: Dear Francine,Thank you for sharing your feedback.We’re delighted to hear you enjoyed your stay overall. We also appreciate your comments regarding the lighting in the room and will take them into consideration as we continue to maintain and improve our facilities.We truly value your feedback and hope to welcome you back again in the future.Kind regards,Liam CampbellAssistant Manager

Respuesta del alojamiento: Dear Lina,Thank you for your perfect rating! We’re delighted to hear you enjoyed the service and found our location convenient and central. We truly appreciate your feedback and hope to welcome you back again soon.Kind regards,Liam CampbellAssistant Manager

Respuesta del alojamiento: Thank you for sharing your feedback. We’re glad to hear that your stay was good, though we’d love the chance to make it even better next time.We appreciate your comments and hope to welcome you back for an even more enjoyable experience.Kind regards,Liam CampbellAssistant Manager

Respuesta del alojamiento: Dear Chloe,Thank you for your feedback. We’re pleased to hear you found your experience. We appreciate you taking the time to share your thoughts and hope to welcome you back again in the future for an even better stay.Kind regards,Liam CampbellAssistant Manager

Respuesta del alojamiento: Dear Beautiful.e.motions,Thank you for taking the time to share your feedback. We’re glad you enjoyed the hotel and its convenient location.We sincerely apologise for the inconvenience caused by the gym being out of order due to an unexpected issue during your stay. We completely understand how frustrating this must have been, and we’re reviewing how we communicate facility availability to ensure this doesn’t happen in the future.Kind regards,Liam CampbellAssistant Manager

Respuesta del alojamiento: Dear Guest,Thank you for your feedback. We’re delighted to hear that you enjoyed our convenient location, with easy access to the tram for the convention centre and close proximity to entertainment and dining options in the evenings.We appreciate you taking the time to share your experience and hope to welcome you back again soon.Kind regards,Liam CampbellAssistant Manager

Respuesta del alojamiento: Dear Ariane,Thank you for sharing your feedback with us. We’re happy to hear that you loved the lobby, enjoyed breakfast, and found our staff welcoming and helpful during check-in.We’re sorry for the disappointment regarding the pool and the room style. We understand how important facilities like a pool can be when travelling with children, and we regret that the hotel did not meet your expectations due to the booking mix-up. While we do not have an on-site pool, we appreciate you sharing this as it helps us highlight this more clearly for future guests.Thank you again for your honest review, and we hope you’ll consider staying with us again should your plans better align with what we offer.Kind regards,Liam CampbellAssistant Manager

Respuesta del alojamiento: Thank you for your review. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.

Respuesta del alojamiento: Dear Guest,Thank you for sharing your feedback.We’re truly sorry to hear about the issues you experienced during your stay. This is far from the standard we aim to provide, and we completely understand how frustrating these problems with the room, maintenance, and housekeeping would have been. Our team would have been more than happy to assist during your stay to help resolve these concerns and make your experience more comfortable.Please rest assured that your comments have been shared with our team so that we can address these matters and prevent them from occurring in the future. We sincerely hope to have the opportunity to welcome you back and provide the much smoother and more enjoyable stay you deserve.Kind regards,Liam CampbellAssistant Manager

Respuesta del alojamiento: Dear Karen,Thank you for taking the time to share your detailed feedback.We’re glad to hear you enjoyed our convenient location, comfortable beds, and that our reception team provided good service. We also appreciate your comments regarding the room fixtures, bathtub, WiFi, and parking, as well as your experience with our games room. We do want to clarify that we do not have a swimming pool, and this is not a facility we advertise.We understand how some of these issues may have impacted your stay and hope to have the opportunity to welcome you back for an even more enjoyable visit in the future.Kind regards,Liam CampbellAssistant Manager

Respuesta del alojamiento: Dear Dustfinger,Thank you for taking the time to share your experience. We’re delighted to hear you enjoyed our amazing location and the easy access to Surfers Paradise, as well as the convenience of our express checkout via the key drop box.We’re sorry to learn that the condition of the room, linens, and soundproofing did not meet your expectations, and that check-in took longer than anticipated. Your comments regarding cleanliness, room condition, and arrival experience have been shared with our housekeeping and management teams so improvements can be made.We truly appreciate your feedback and hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future.Kind regards,Liam CampbellAssistant Manager

Respuesta del alojamiento: Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Respuesta del alojamiento: Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!