Valoraciones de JW Marriott Gold Coast Resort & Spa
JW Marriott Gold Coast Resort & Spa
158 Ferny Ave, Surfers Paradise, Queensland, 4217, AustraliaVer datos del hotel
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Valoraciones de usuarios
9.1/10
Fabuloso
249 valoración
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Valoraciones verificadas
Ubicación9.1
Instalaciones9.1
Servicio8.9
Limpieza9.2
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Todos los comentarios(249)
Valoraciones positivas(239)
Valoraciones con fotos/vídeo(90)
Piscina limpia(71)
Piscina estupenda(71)
Desayuno estupendo(27)
Estupendo para niños(25)
Fantásticas vistas al mar(23)
Mala insonorización(8)
Personal de recepción amable(7)
Valoraciones negativas(10)
Usuario invitado
Habitación estándar (cama doble extragrande), con vistas a la montaña
Fecha de estancia: jun 2025
Viaje en solitario
36 valoración
9.5/10
Fantástico
Fecha de publicación: 8 jul 2025
A totally perfect stay, from the moment of checking in to the day of returning home. Nice room, nice people, nice restaurants… just everything so great!!
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Respuesta del alojamiento: Dear Valued Guest,Thank you for your kind words. We’re thrilled to hear that every aspect of your stay — from check-in to departure — was perfect, and that you enjoyed our rooms, restaurants, and warm hospitality.We look forward to welcoming you back to JW Marriott Gold Coast for another wonderful stay.Warm regards,JW Marriott Gold Coast Resort & Spa
Usuario invitado
Standard Two Double Room With Mountain View
Fecha de estancia: nov 2025
Familias
1 valoración
10/10
Excepcional
Fecha de publicación: 3 ene 2026
We had a fantastic time and staff were excellent
Our reason for going there was for our grandson as the pool was the best feature for him
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Respuesta del alojamiento: Dear Valued Guest, Thank you for choosing to stay with us at JW Marriott Gold Coast Resort & Spa and taking the time to share your honest experience. We are delighted to read that you had an exceptional stay, coupled with our signature facilities and experiences. We appreciate your kind words, particularly towards our friendly service and pool area. We hope you and your family made many memorable memories with us, and we do look forward to welcoming you back again very soon for another wonderful stay at JW Marriott Gold Coast Resort & Spa. Warm regards, JW Marriott Gold Coast Resort & Spa
HaiSheng0727
Habitación estándar (cama doble extragrande), con vistas al mar
Fecha de estancia: jun 2025
Viaje con amigos
19 valoración
10/10
Excepcional
Fecha de publicación: 6 jul 2025
The pool is cool! Receptions are friendly. But need to walk for few minutes if traveling by public transport.
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Respuesta del alojamiento: Dear Valued Guest,Thank you for your feedback. We’re pleased to hear you enjoyed our pool and found our reception team friendly. We appreciate your comments regarding transport access and will keep them in mind as we continue to enhance the guest experience.We look forward to welcoming you back to JW Marriott Gold Coast.Warm regards,JW Marriott Gold Coast Resort & Spa
Usuario invitado
Habitación estándar (cama doble extragrande), con vistas al mar
Fecha de estancia: sep 2025
Viaje en solitario
1 valoración
9.5/10
Fantástico
Fecha de publicación: 29 oct 2025
From the moment I arrived they tried to accommodate me as I was early. I was given a refreshing drink and my luggage was stored while my room was being readied. I had some food and drinks at the bar. The staff were lovely and remembered me the next day! I was given keys to the outdoor facilities so was able to use the pool and spa if I wanted. They txt when the room was ready. It was an end room which overlooked the water and ocean. It was beautifully presented and the toiletries were a good size and smelt lovely. I loved the upgrades they had done to the hotel as I have stayed there previously. I ordered dinner from the in room dining, but the internet service was very slow so I had to go to reception to order. The servings were great and the food was delicious. My reservation included breakfast which was plentiful and fresh. I really enjoyed my stay, which was over too quickly!
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Respuesta del alojamiento: Dear Valued Guest, Thank you for choosing to stay with us at JW Marriott Gold Coast Resort & Spa and taking the time to share your honest experience with us. We are delighted to read that from the moment you arrived at the resort, you were warmly welcomed by our friendly service. We appreciate your kind words towards our service, facilities and amenities, and do hope you made many memorable JW Moments with us. We do appreciate your honest insights regarding our internet service, and do apologise for the inconvenience this caused, whereby we have relayed your insights to our management team to investigate and rectify. Once again, thank you for choosing JW Marriott Gold Coast Resort & Spa and we do look forward to welcoming you back again very soon for another exceptional stay. Warmest regards, JW Marriott Gold Coast Resort & Spa
Usuario invitado
Standard Two Double Room With Ocean View
Fecha de estancia: may 2025
Viaje con amigos
11 valoración
10/10
Excepcional
Fecha de publicación: 23 jun 2025
The front desk service is extremely helpful! Thank you ! All is good.
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Respuesta del alojamiento: Dear Valued Guest, Thank you for your lovely feedback. We’re so pleased to hear our front desk team was able to assist you and that you enjoyed your stay.We look forward to welcoming you back to JW Marriott Gold Coast.Warm regards,JW Marriott Gold Coast Resort & Spa
Greeny12
Habitación estándar (cama doble extragrande), con vistas a la montaña
Fecha de estancia: mar 2025
Familias
1 valoración
10/10
Excepcional
Fecha de publicación: 12 abr 2025
I think this is one of the best Marriot hotels I stayed. It has a beautiful lagoon and facilities and services are good. Two tram stops away from surfers paradise. View is from the room is also nice.
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Usuario anónimo
Standard Two Double Room With Ocean View
Fecha de estancia: feb 2025
Viaje en solitario
2 valoración
10/10
Excepcional
Fecha de publicación: 23 may 2025
It was amazing, they got their own “beach” and Marina. Their breakfast was also amazing!
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Usuario invitado
Standard Two Double Room With Mountain View
Fecha de estancia: ago 2025
Familias
1 valoración
10/10
Excepcional
Fecha de publicación: 19 oct 2025
It was a great stay their swimming pool is great for kids. Restaurants are great too!
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Respuesta del alojamiento: Dear Valued Guest, Thank you for choosing to stay with us at JW Marriott Gold Coast Resort & Spa and taking the time to share your honest experience with us. We are delighted to read that you and your family had an exceptional time at the resort, and enjoyed our signature facilities, particularly the saltwater lagoon and restaurants. We appreciate your kind words and will share it with our team. Once again, thank you for choosing JW Marriott Gold Coast Resort & Spa and we do look forward to welcoming you back again very soon. Kindest regards, JW Marriott Gold Coast Resort & Spa
Ahn Hyun Joo
Standard Two Double Room With Ocean View
Fecha de estancia: may 2025
Familias
17 valoración
9.5/10
Fantástico
Fecha de publicación: 4 ago 2025
A beautiful swimming pool and warm Jacuzzi. The weather was too chill for swimming in July though. The service was good, and breakfast was ok. Not much options but foods were good. There were always parking spot available not like other hotels in GC. I will definitely go back.
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Respuesta del alojamiento: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed our swimming pool, warm Jacuzzi, and found our service and breakfast to your liking. It’s great to know that our convenient parking availability added to your experience.We look forward to welcoming you back to JW Marriott Gold Coast on your next visit – perhaps in warmer months so you can fully enjoy a swim as well.Warm regards,JW Marriott Gold Coast Resort & Spa
Usuario invitado
Habitación estándar (cama doble extragrande), con vistas al mar
Fecha de estancia: nov 2024
Familias
1 valoración
9.0/10
Fabuloso
Fecha de publicación: 26 dic 2024
Nice hotel and good service.
A bit of distance from central of surfer paradise though. We have a small baby, have to always call uber.
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Respuesta del alojamiento: Dear Huiling, Thank you for choosing to stay with us at JW Marriott Gold Coast Resort & Spa and taking the time to share your experience with us so positively. We are delighted to read that you had a great time throughout your stay and enjoyed our facilities and service. We thank you for your feedback and look forward to welcoming you back very soon for another exceptional stay at JW Marriott Gold Coast Resort & Spa. Kind regards, JW Marriott Gold Coast Resort & Spa
Usuario invitado
Standard Two Double Room With Ocean View
Fecha de estancia: jun 2025
Parejas
8 valoración
10/10
Excepcional
Fecha de publicación: 27 jul 2025
Well located hotel with an amazing pool area. Modern facilities and great breakfast.
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Respuesta del alojamiento: Dear Valued Guest,Thank you for your kind words. We’re so pleased you enjoyed our location, pool area, modern facilities, and breakfast.We look forward to welcoming you back to JW Marriott Gold Coast for another memorable stay.Warm regards,JW Marriott Gold Coast Resort & Spa
Usuario invitado
Standard Two Double Room With Ocean View
Fecha de estancia: abr 2025
Familias
4 valoración
10/10
Excepcional
Fecha de publicación: 15 may 2025
This hotel is spectacular!!! Not enough words can express how beautiful it is. Every staff member made you individually feel welcomed and genuinely looked after. Each person always had a smile and genuinely wanted to help. For example Gina and Alex in the breakfast restaurant Critique were extremely helpful and at your service. Rahul at reception was helpful and explained all the hotel facilities. The maintenance manager was extremely polite, friendly and helpful. The lagoon area made you feel as if you were in Bali, Phuket etc. To say it is spectacular is an understatement. For my entire stay, each staff member made my birthday extremely special, memorable and second to none ever experienced before. Thank you all the staff at JW.
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Usuario invitado
Standard Two Double Room With Ocean View
Fecha de estancia: sep 2024
Viaje con amigos
6 valoración
9.5/10
Fantástico
Fecha de publicación: 3 nov 2024
Moderate room with everything nearby, the pool is especially nice & Japanese restaurant is a must try
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Respuesta del alojamiento: Dear Valued Guest, Thank you for choosing to stay with us at JW Marriott Gold Coast Resort & Spa. We are delighted to read that you had an amazing time at the resort across our facilities and amenities. It is great to know that you particularly enjoyed the pool area and Misono, our Japanese Teppanyaki restaurant. Thank you for choosing to stay and dine with us here in Surfers Paradise and we appreciate your feedback. Thank you and we look forward to welcoming you back to JW Marriott Gold Coast Resort & Spa very soon. Best regards, JW Marriott Gold Coast Resort & Spa
RR99
Habitación estándar (cama doble extragrande), con vistas al mar
Fecha de estancia: jul 2024
Familias
9 valoración
9.0/10
Fabuloso
Fecha de publicación: 15 sep 2024
A very nice place to stay, the rooms are very clear, the staffs were friendly and helpful. Location wise, it’s about 20 mins away from main surface paradise area.
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Respuesta del alojamiento: Dear RR99, Thank you for choosing to stay with us at JW Marriott Gold Coast Resort & Spa and taking the time to share your feedback. We are pleased to read that you had an comfortable stay and enjoyed our facilities, amenities and service. We thank you for your kind words and look forward to welcoming you back very soon for another amazing stay. Best regards, JW Marriott Gold Coast Resort & Spa
Usuario invitado
Standard Two Double Room With Mountain View
Fecha de estancia: jul 2024
Familias
11 valoración
8.0/10
Muy bueno
Fecha de publicación: 11 ago 2024
staff are nice and breakfast is superb!!!!
the swiming pool is not warm(even cold) while the hot spas give it a bonus
gym is big very so much machines and apples provided.
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Respuesta del alojamiento: Dear Valued Guest, Thank you for choosing to stay with us at JW Marriott Gold Coast Resort & Spa and taking the time to share your feedback. We are pleased to hear that you enjoyed your stay with our friendly staff and breakfast offering in Citrique. We are delighted that you enjoyed our amenities and facilities, particularly the gym and spa. We do apologise if you experienced any inconveniences with the pool area as our pool are temperature controlled all year round. Thank you for your feedback, we will relay it onto our team. Once again, thank you for choosing JW Marriott Gold Coast Resort & Spa and we do hope to welcome you back very soon for another exceptional stay. Best regards, JW Marriott Gold Coast Resort & Spa