Valoraciones de Hotel Uto Kulm Car-Free Hideaway in Zurich

Hermosa vista, corta caminata cuesta arriba, reservas de spa con anticipación, el desayuno cuesta CHF 30 pero muy sabroso. 10/10

Excelente ubicación, vista increíble y maravillosa hospitalidad.

Hermosa ubicación en la cima de una colina. Habitación encantadora. Personal amable y atento. Siempre sonriente y dispuesto a ayudar. Se siente como en una estación de montaña.

No hay aire acondicionado en el hotel, por lo que el verano puede ser bastante difícil. Pero la vista es realmente fenomenal. No está mal teniendo en cuenta la ubicación y el precio.

El hotel está situado en el punto más alto de Zurich - Zurich Top, desde donde se puede contemplar el paisaje de la ciudad de Zurich. La Torre de Zurich al lado puede proporcionar una mejor vista.

El ambiente es muy bueno y apto para viajar.

If you are driving, DO NOT even think about booking this hotel ! If you are looking for friendly or helpful staffs at the hotel, there is NONE ! If you are looking for fresh drinking water refill each day, there is NONE ! Bed bugs on the bed ! This hotel is ONLY suitable for hikers or someone who doesn't have any expectations of services, for a so called "4-Star" Hotel.  ### *Critical Service Deficiencies* 1. *Deceptive Parking Arrangement* - The hotel advertises "parking facilities," yet the actual lot is *5 km away*, accessible only via paid public buses (EV1/EV2 lines). - Despite arriving past midnight on Day 1 (when staff reluctantly provided an electric shuttle), we were later forced to *walk or pay for buses daily*—a cost and logistical burden never disclosed at booking. 2. *Nighttime Abandonment & Staff Hostility* - Staff imposed an *unreasonable 11 PM curfew* for shuttle service, claiming post-11 PM pickups "inconvenienced" them. - On Night 3, when I missed the bus due to this restriction: - I called the front desk *8 times* with no answer. - Upon finally reaching staff, I was *blamed for "missing the bus"* and told to *walk uphill alone at midnight*—despite carrying heavy bags and expressing fear of the dark mountain path. - Only after *30 minutes of argument* did staff dispatch a shuttle. 3. *Check-Out Humiliation* - At departure, staff refused to shuttle us or our luggage downhill, instructing us to: - *Self-load bags onto an unmanned electric cart*. - Walk 15 minutes to the bus stop. - Load our luggage and ride two buses (EV2 → EV1) to reach the distant parking lot, which needed us to pay by ourselves. 4. *Facility Failures* - *No elevators*: We hauled luggage up/down stairs, 3 floors to Room 39. - *Bed bugs*: Evidence of insects in bedding (photos attached). ### *Broader Impact* The hotel’s practices contradict Switzerland’s image as a tourism leader: - *"Zurich’s highest hotel"* is a *misleading marketing gimmick*—only the location has value. - Staff behavior (*blaming guests, refusing assistance) is **un-Swiss* in its hostility. - Without immediate staff retraining and policy reform, the hotel risk both *business collapse* and *damaging Switzerland’s tourism reputation*.

The location is stunning, but I strongly recommend visiting for the day rather than staying overnight. On our first night we stayed in a double room, which was lovely—far nicer than the “view rooms.” Had we left after that, we would have been satisfied. Unfortunately, our second night was a disaster. We had paid extra for a view room, expecting to wake up to the mountains and lakes. The room itself was less appealing, but we didn’t mind as we were looking forward to the scenery. Instead, the evening was filled with constant noise from the restaurant and winter games below. We tried to stay positive, believing the view would make up for it. But at 11:30pm, deafening dance music shook the room. Reception informed us that a function had been booked right next door and would continue until 2am. They admitted they had already moved one family and offered to move us too—meaning we had to pack up and relocate in the middle of the night. By then, we were wide awake and struggled to sleep again. The next morning, when we asked to speak to a manager, we were told they didn’t know when one would be available. The only compensation offered was a free breakfast and late check‑out. No refund was given, despite the fact that we lost the view we had paid for and endured a sleepless night. The setting itself is incredible, but the hotel’s handling of guests is unacceptable. Save yourself the disappointment: enjoy the area during the day, but avoid staying at the hotel.

very nice place to stay

Highly recommended

Es war wunderschön. Sehr freundlich, toll beleuchtet, essen war spitze… einfach schön und erholsam. Gerne wieder…

Super Ambiente im Hotel u Restaurant, sehr zuvorkommende Rezeptionisten/innen, ebenso Servicepersonal, Küche sehr gute. Vielen Dank, kommen wieder

酒店在山裡，開車的話有點折騰，首先要把車停到一個免費的泳池的停車場，然後想辦法去火車站，打車差不多2公里，幾分鐘，Uber差不多11CHF，走路估計得20分鐘，還各種坡，到了火車站要等半小時一班的火車，票單程一個人好像4.6CHF，到站下了火車還要再走個十分鐘才能到酒店，而且酒店的車衹從火車站接送行李不接送人，兩個人來回從停車場到酒店Uber+火車就花了快50CHF，還爬了不少坡，房間什麼的還行，但我訂的房間窗子直接懟着一堵牆看不到任何風景，其他更貴的房間風景估計不錯，如果不是想去蘇黎世這個最高的地方看風景也懶得徒步的話就不必訂這家酒店了。

非常好的酒店，超級豪華型，前台服務超好